I want to share my experience of interacting with this "company"!!!
The experience is extremely negative.
On August 6, I wrote to this company. It was necessary to dismantle the old toilet and install a new one. We agreed that the master will come on the 8th.
As a result, a completely different master came - a guy named Dima.
As a result, 3 hours were spent on the whole process, the toilet was installed crookedly on a plank, (the floor was initially flat) the plank was not even fixed in any way. The toilet bowl is rocking from side to side, of course you can not use it.
After payment, I contacted this office for an explanation of why and whether they would like to fix the problem. To which it was said that there is no such specialist in the company and actually who was paid, so find out.
I strongly advise against contacting this organization for services. There are no supporting documents about the work carried out, no receipts for payment.
See original · Русский
Даня
Level 3 Local Expert
September 26, 2024
I strongly advise against contacting this company. I called on the phone, asked to come and replace the mixer. Dmitry, the plumber, who arrived at an untimely time with a delay of 30 minutes, sounded like a "divorce" - after long inquiries before starting work, it was not possible to find out the price -
he said that the receipt would come by mail. He also said that 30 minutes was their approximate response time to the call, but he arrived as soon as he could. At the end of the work, master Dmitry began to persistently offer a replacement for the crane box, which "accidentally" turned out to be in his backpack with tools.
In general, I refused, offering him to sell it to another client.
See original · Русский
Макс
Level 3 Local Expert
August 8, 2024
A plumber was sent to eliminate the blockage (in our case, his name was Dmitry). Checks the system and, without announcing the final cost of the work, gets down to business.
When clarifying the reason for such a price and trying to discuss the situation, Dmitry begins to be rude, manipulate, violate all boundaries of normal communication with the client, behave aggressively. In our particular case:
- I was turning the tables on the foreman and the foreman
- I tried to get a cash payment without a receipt and documents
We live in a house on Stroiteley str. 10, the territory is not cleaned near the house, from the word at all , and no one even remembers about the entrances in our house. No one has seen the janitor in the house for more than a year . A huge pit has formed in the yard , into which someone constantly falls . On the back side of the house there is a "Wild jungle", everything is overgrown with bushes and wild trees, the light in the windows on the first few floors does not pass either in winter or in summer. The boss is absent all the time, it is not possible to talk to her, the masters talk rudely, it is almost impossible to get through. The entire territory of the ZHES is in a deplorable state, where the supervisory authorities look, appeals to the ZHREU do not give any results, we will contact the ministry and other regulatory authorities to figure out where our utility bills go for maintenance
No one cleans the entrances to Kalinovsky! We constantly complain and there is no sense. Once a cleaner came and swept the ground floor and once a man swept the steps. From the fact that the extractor hood does not work, there is a constant stench in the apartments. Tired of fighting with jes already.
That's horrible. They never pick up the phone. They talk terribly. Problems are not solved either at the master level or at the boss level. Your problems don't concern them.