After the change of leadership, this organization is heaven and earth....
Better than Budnik A.V. this ZHES will probably never get a boss. A shift from the category of "changed the awl for soap."
I remember this railway station 15 years ago and I see what has happened now. They put Madama in charge, who talks to people as if from a high place with phrases from the category "I said" "I have experience." Behavior as if there is no ground under your feet, rare rudeness is probably a lifestyle, but you need to be kinder. Here, if something is needed from the housing Department, regardless of the duty, this is just their working moment, you need to hit the floor with your forehead from the door to get leniency, even if you just came so that this organization would do its job. And if you are not ready to approach it that way and demand something, then you automatically become a brawler, a negative customer.
With this attitude, I just want to remind you that the territory belonging to ZHES-12 is not a personal kingdom! There are no subordinates living here, and there is no King and God! PEOPLE live here! And you need to treat them accordingly, otherwise one day someone who has flown high can fall very hard and hit himself.
Always polite and helpful staff. There are overlays, but in general everything is super. Many thanks to the passport office, for the quick work (they explain everything at once, you don't have to run to them twice)
Thank you very much to the passport officers! They are very attentive, explain everything in an accessible way and help with advice. The important thing is a human attitude, which is rare nowadays. Thank you very much, especially Alina!