I came to Brest and decided to go to some good place with my friend. She said that the Zhumchug restaurant is very cool.
Regarding the restaurant: yes, it's beautiful, but you can finish it from the pros. The service is simply disgusting! We were sitting on the terrace, and two people came up to us all evening to bring food and drinks. Then we were like outcasts, despite the fact that our drinks had been gone for 40 minutes, no one approached us. The workload of the hall was minimal, there were three tables, including us. Then we asked them to pack it with us.
They put everything in one package, they didn't even ask. We asked them to pack it in different ways and told them who had what dishes. Upon returning home, I discovered that I had completely different dishes after all.
And the ending: "Can I bring you the bill already?" You call yourself a "restaurant", but how do you differ from ordinary coffee shops? Oh, yes, the service is better in the cafe! I left in a foul mood, the first time in my life I've seen this kind of restaurant.
The location is great, I liked the interior too. The waiters are polite, as are all the staff. Why two points then? Because we came to the gastrofest, but as it turned out, two more banquets (weddings) were held in the hall, so we waited for our dish to be brought to us for more than an hour. Obviously, it was more important for them to serve two banquets than ordinary visitors, so our dishes were brought to us when the banquet tables were sorted out. For this and for the fact that the administrator did not warn about the delay in any way, did not compensate for the wait in any way, I take off three stars.
We celebrated the wedding of relatives in early 2025. The food, the interior, the service — everything was fine, exactly until the moment when the holiday ended and the waiters began to collect the remaining food — and there was a lot of food left! The waiters gave the bride 1 small bag with collected containers from 5 filled tables (half of them were sliced fruits),
when at the beginning I wanted to help the waiters with the preparations, I was politely asked not to interfere, only at the end of everything I realized that it was not for the couple to collect, but for the staff.
Several times I offered the bride to write a complaint or seek compensation, but the couple decided to forget and not spoil the holiday experience.
But they were very disappointed.
Therefore, ordering a holiday at the Zhemchug restaurant or
1) do not order more than you will eat in an evening (when ordering, the bride was told several times that they would take the leftovers with them)
2) or take the food collection under your control