I would like to especially appreciate the work of the staff. By the time we reached the waiting room, four employees asked us which train we had and directed us to the right hall. It is very pleasant when you are in a foreign country in a huge train station and do not walk there from corner to corner in search of the right hall. And yet, when it was necessary to board, two employees separated passengers by car numbers. From the first cars in one direction, and from the last in the other. Thus, people went straight to their cars and they did not have to run along the platform to the other end of the train. In general, it would not hurt Russian colleagues to adopt this experience.
Недавно были уже в Астане))). Как раз поездом. Просторно и хорошо. С вокзала можно уехать и автобусами и такси, но такси лучше по приложениям вызывать, потому что бомбилы как всегда заряжают. Но для автобусов скорее всего надо будет устанавливать приложение или автобусную карту брать. В здании вокзала есть намазхана. Также магазинчики и гостиница. Забыл, туалеты тоже есть))). И фудкорт небольшой. Мы были приятно удивлены ценами. Ели мы в кафе Жигули или Жигуль, не помню точно))). Да ещё эта акция по пиву: 1+1 ))). Было очень вкусно. Цены как в обычном кафе. Если вы в Астане впервые вам подскажет куда идти вежливый персонал вокзала. А уже куда дальше ехать с вокзала решать вам! Путешествуйте побольше!
Parking is not thought out. I mean the external one. Check-in is always closed. And it is not thought out how to call a taxi, it is far to go to the place where taxi drivers can stop from the application. The Kanesh bombers are waiting at the front door.
There are not enough exits to the city along the edges of the platform. I have to drag my things downtown to the escalators. The elevator is always full. Only the elderly and passengers with strollers should be allowed to use them. Let the others go to the escalators. There is not enough information on which side is which exit to the city, the alphanumeric designations we are moving does not mean anything. Write better, exit to the east, exit to the west, and so on.
A beautiful, huge train station. It seemed to me that it was excessively huge, and the passenger traffic was not as huge as the station itself.
But overall a very good place.
The entrances to the station are stupid, it is impossible to drive up normally, passengers are dropped off 200-300 meters from the entrance, it is also impossible to leave normally, taxi drivers raise the price.
the only thing that works well is public transport.
Чисто, современно. Сотрудники работают слаженно и грамотно. Гостей встречают и помогают сориентироваться. Много мест для отдыха. Массажное кресло пользуется популярностью
A very beautiful and convenient train station, close to the city. Train announcements can be heard well. It is convenient to sit and wait for the train. There are shops, bars, restaurants
Вокзал поразил своим размахом. Огромный, светлый, чистый. Приветливый и тактичные персонал. Вообще казахи показались нам очень миролюбивыми и дружелюбными. Охотно рассказали куда и как можно прогуляться в ожидании поезда ( у нас был целый день). Вокзал такой большой, что толпы людей теряются в нем и не кажется, что много народу. Много мест в зале ожидания. Лифты и эскалатор в помощь с чемоданами. И с улицы смотрится величественно.
A very, very big train station. The main hall is on the top floor. An escalator leads to the tracks, there are elevators — it is convenient with luggage. The station is full of staff, the passenger is directed to the correct exit closest to his car. The only thing is the inconvenient access to the train station.
A huge railway station. Several floors. A lot has not been thought out. In particular, there are no departments for the purchase of newspapers, souvenirs, drinks and other things for the trip (in case a person forgot to buy something).
It's too big! There are no parking lots, it's a long way to get to the cars, especially in frosts and with the wind! You can't go through one door there, go around, etc. We need a good leader
Very spacious and comfortable! There is no crowd, you can drink coffee, it's not bad and not expensive to eat in various cafes, there is a place to charge your phone
The toilets are not perfect, but it's fine, there is Parking, there is a person at the entrance, he will always help, tell you, in general everything is good, modern.
See original · Русский
Т
Тимур
Level 11 Local Expert
August 12
It's just a giant train station, the platforms are located on the second floor above the ground - very unusual. lots of waiting places, padded seats, very comfortable. the security is at the highest level, in general I am impressed
I was once, well, it's a little empty and confusing so far, but the landscaping is going on, let's hope that they will bring the infrastructure to completion
A terrible stupid train station. It's big, cold in winter, parking is not clear where, it's unfinished. The toilet inside is crumbling already. One thing is convenient - to get off the train.
The station was pleased, very large, comfortable, access to trains via an escalator separately is also very well done. There is a place to eat, the prices are reasonable.
I was passing through more than once and had to wait for a transfer to Nurly Zhol. It is convenient that the station has everything: hotels, various cafes, terminals, and in general a lot more that is needed to continue the journey.
Almost remarkable. A huge , manumental railway station. There are many ticket offices , no queues , and the interior is also striking in scale . Polite staff who know at least two languages .
The new (relative to the previous) railway station is located on the left bank of Astana. It looks good on the outside, but it's easy to get confused where the entrance is and where to go. It took about 5 minutes to get out of it.
Otherwise, the station is quite spacious, clean, there are cafes and shops, which is very convenient.
The station is not completed. The exits are all closed. You have to walk through the parking lot. It is still not completed. Some incomprehensible boarding announcements with instructions who is even go to one escalator odd to the other so that there is no traffic jam
Персонал вежливый, отзывчивый, кассы доступны. В Справочном бюро девушка дала полноценный ответ .Вокзал прям как торговый центр -очень удобный -есть несколько кафе, где можно вкусно поесть. Также есть маркет и торговые бутики . Но в зале ожидания немного грязно, и я не нашла розетки для зарядки телефона. Ведь сейчас это очень важно, у каждого пассажира есть телефон
A magnificent architectural structure: beautiful from the outside, huge and comfortable inside. The poor informative content of the pointers is a little confusing - you can get lost for the first time)
See original · Русский
Александр
Level 13 Local Expert
June 20
Large, plenty of space, convenient approaches to trains. A good modern train station. I like it better than the old one. Clean toilets. The weather is not terrible, everything is closed. There are bus stops nearby, and there is a parking lot.
Персонал замечатеььный, приветливый. Располодение далековато (старый на мой взгляд удобнее). Туалеты чистые, хорошие. Парковки огромные. Платформы внутри вокзола скажем так на цокольном этаже. Кафешки есть, очередей не замечал.
Modern, but not cozy, the building is too big for the existing passenger traffic, you have to walk a lot, it's good that not so often. Since it is located in the steppe, it is difficult to get to the city, there are only two bus routes.
Очень современный вокзал. Как аэропорт в Питере. Красиво, чисто, просторно. Много места для отдыха и ожидания. Удобный проход на перрон. Затмил наш челябинский вокзал.
A chic railway station, responsive staff, many recreation areas. The only thing I didn't really like was the food court area and the cleanliness of the table cleaning, the service was mediocre
It's a strange structure. Once we left this train station for Almaty in winter! We went up to the second level, and drowned in the snow, since this level involves moving to the third through an open space. The building looks huge, but inside, the space is quite compact. The schedule is visible from any angle, there is a place to sit and have a snack. The access to the trains is convenient.
В первый раз ехала на поезде, ещё одна, очень волновалась как и куда идти, поэтому очень рада была увидеть отзывчивый персонал, помогали и подсказывали все. Это что в первую очередь хотелось отметить❤️
Во вторых очень понравился сам вокзал, такой большой и красивый, просто шикарно 👍
Осталась довольна поездкой
Отличный современный вокзал, на котором можно найти чем заняться, если долгое ожидание своего поезда. Огромная площадка зала ожидания на четвёртом этаже с магазинами, аптеками, санитарными зонами, отделением, где можно зарядить свои устройства, игровыми зонами для детей и, даже, массажными креслами.
Быстро доступные выходы к железнодорожным платформам, а также дальнейшие выходы для прибывших и провожающих из здания вокзала на автобусные остановки или такси.
Приветливый персонал вокзала на каждом шагу, так что, заблудиться сложно!
At the entrance to the train station, the staff is very rude! And they almost talk with mats ! It is very comfortable that there are razetki and delicious coffee! Waiting room seats, hard! A lot of employees are prompting! But toilets are just another story! It is not possible to log in
For mourners and greeters, free Parking is not provided closer to the entrance, check-in on the territory for 15 minutes 100tenge, parking 300tenge for 1 hour. It is a very long walk to the 4th floor through several escalators, the second elevator is constantly not working. The hall is very large, but with a long wait it becomes very boring. And so beautiful and all the conditions.
Convenient train station. Not to compare with the old one! But why can't a taxi get closer? If there are a lot of things, you will suffer until you get to the taxi! It is advisable to clean the toilets more often. But! If there are many trains at the same time or there is a delay, then there are very few seats to wait. The staff did well! They will always tell you where to go, where the exit to the city is
The building seems to be municipal, why is money taken for entry to the adjacent territory? Check-in is free for 15 minutes, the ramp is always broken, but paid check-in to the parking lot for 100 tenge always works, although it should be free, since taxi drivers and those waiting do not want to pay for check-in, all the adjacent driveways are clogged with waiting cars.
Check-in to the parking lot of the building and even more - costs 300 tenge
Some driveways on the side of Pushkdenov are available in 2Gis and Yandex maps, but in fact they are blocked by galvanized fences.
In general, the stupid organization of travel and parking
The new train station.... Such a nice spacious room, and the ticket office was working alone and besides, it did not give us boarding passes for electronic tickets due to a program breakdown and we (the crowd of people who boarded the plane) had to be nervous at first and then just hit the road, fortunately the situation was resolved quickly.
the cashiers were angry and rude, "barking" with the passengers and it was not beautiful ... after all, they are also the face of our new station. The overall impression is a new train station with old staff 🙂😵💫
The train station is like a train station. There is no security, as everywhere else, in which case they will run away.
The taxi drivers who graze near the train station seem to be from Switzerland.
Their prices are not ours.
Отличное место. Просторно. Удобно попадать на все пути. Также удобная парковка. Как платная атаки бесплатная. Особенно нравится то что даже зимой когда очень холодно попадаешь в вагоны из закрытого пространства.