THE PLACE IS TERRIBLE!
I tried donors in different places, but even in ordinary shawarma shops it was much tastier!
Let's start with the staff who wants to remain the best. Since you wrote that this is a "restaurant", you need to match it! It's elementary not to know the menu, what "cappuccino" is and what is included in the tea ... I think it's just indecent!
There were only 3 companies in the establishment and everyone was unhappy. We waited for 2 of our doners for 20 minutes, if not longer. We wanted to get a drink, but the waiter girl couldn't even tell us anything. As a result, she went to the bar herself and asked for a drink, which the bartender had already made- lemonade, thank God they did not spoil it and of all this it was the most pleasant.
Doner is just a nightmare. I knitted with sweet mustard and got only it, no chicken, 1 unhappy tomato and mayonnaise, and I pay for it. My husband's doner spicy with beef was a little better than mine. But apart from the sharpness, nothing else was felt 😭
They asked for the bill, it's funny that the boy went to get a book (as in a restaurant) and that's why we see that we still have to pay 10% for the service, which was not from the word at all, thank you for bringing food to that table and THAT's IT....
The conclusion is, where such high ratings come from is unclear ... owners, do not follow the reviews and do not scribble them 5+, but rather train the repeats and the staff and you will be happy ☺️
Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Cockroaches live in lemonade Lemonade Cockroaches live in lemonade
I was at the institution recently, a large company came. The staff is young, quite responsive but not trained. The atmosphere is on the 3rd floor in connection with the interior. The wait for food was long, the doners cook faster, but the pilaf was waited for half an hour. The food tasted average, nothing special, the pilaf was 3 minutes. The assortment is mainly doners and a couple more items
I have repeatedly visited the institution, always waiting for one shawarma for more than 15 minutes, it was not comfortable inside, it seemed to be even clean, but everything is relative
Honestly, the service is at a low level, the order was waited for 30-40 minutes, a portion of fries two doners, I also noticed a basin with a rag in dirty water on the station, which the guest tables are wiped with, cockroaches run in the bathroom, after 10 minutes after they tried the food, my wife felt sick. The owner of this institution should pay attention to these circumstances.
Date of visit 2.09.23 at 19.25
,Delicious food, top doners, everything is delicious. The staff is well served, the meat is fried, the atmosphere is not pleasant, there is no waiting, I ate great heheheh
The inscription "Restaurant" should definitely be removed from the sign. Went on a weekend with my family, a complete disappointment. There were no assorted doners, due to the lack of beef. There is no conditioning (for which 10% is charged) at all. There is no coffee in this establishment, the waitress said that there are no assorted doners, but when ordering for each position she asked "what kind do you like?" Without hesitation, they answered with a smile, You said yourself that there is no beef, so, with chicken. We've been waiting for an order for a sooo long time. Once a waitress came up with a doner and asked if it was ours... Strange. We ordered 4 doners, 3 pieces in (the restaurant), olin with us. As a result, for some reason they brought us only 3 pcs (there were 3 pcs in the receipt). But they were the worst doners in my life. Probably it would have tasted better at the train station from a dog... (Sarcasm) As a result, the taste is -1 out of 10. One doner was with mushrooms, as a result, it was with crushed (straight mashed) kortoshka, with very small inclusions of mushrooms (the wife said that most likely they had run out of mushrooms and this filling of dumplings) In general, I don't even want to describe everything. I don't remember lemonade, like mango strawberries, it's generally the BOTTOM, mineral water with syrup. Avoid this place. It's definitely not worth a disastrous dinner for your own money. PS. I'm sorry, but I didn't take a photo
Disgusting service
We went in, sat down at a table, brought the menu for 10 minutes, waited for the waiter to come, did not wait, came up to ask, said they would come now, as a result, after waiting for another 10 minutes, they left without waiting
The waiter is sitting taking takeaway orders, but no one cares about the visitors in the hall
We specially went to this institution to try a branded Doner in the end we were very disappointed
We were sitting on the summer playground, it would be good to make a small canopy so that leaves do not fall from the trees.
The kitchen is good. The waitress Madina, very pleasant, polite, advised on the menu, accepted the order and served quickly 10 out of 10
Great doner! It's quite tasty, fast enough and polite. The only thing I had to ask for a pepper separately, they didn't offer it. As a result, I was satisfied with both the place and the staff!
It is a very nice place, especially the children love it! A wonderful location in the golden square of Almaty! Good prices and fresh food, burgers and Boners🔥
Today they could not take the order for 15 minutes, they say that the computer does not work last time, too, the Doner waited a long time, thought it was an isolated case, but no, it was faster before, the new management changed
We were here today, service 0, ordered beef ramen, sat for half an hour, asked when it would be ready, but they forgot, and just started cooking it. although there were no people , except for us there was 1 table in the establishment , we waited for ramen , in the end we cooked not beef but mushroom , we were completely disappointed
Disgusting food quality! A really huge doner consisting only of pita bread and sauce, even with an additional payment for more meat, this meat was almost impossible to taste. The doner was like it was heated in the microwave, cooled down and very greasy.
I do not recommend it to anyone, do not spoil your stomach
All doner is now out of their competence. The franchise is going deaf
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М
Марк Черенко
Level 7 Local Expert
May 7, 2023
06.05.23 I have encountered a very unpleasant situation at your point on Panfilov Street.
We placed an order for 3 doners at 16:10
At 16:20 we clarified the status of our order.
We were told that we had to wait another 10 minutes. Okay
Well, when our doners were cooking for 30 minutes, we asked if they would cook food for us today?
We were told that we still have to wait 10 minutes.
This was the last point, we couldn't wait that long.
And only after I told the administrator about the inadmissibility of this incident, there was a fuss in the kitchen, and in the end they gave out food.
After 35 minutes, we were given an order.
As a result:we received dry, tasteless doners, so the service also spoiled our impression
We ask you to take measures against the negligence of the administrator and employees.
Thanks!
We collected one doner and a salad with ourselves for almost 40 minutes. They worked without gloves. I saw how the dude licked his finger and continued to do something with these hands. Disgusting.
We waited a long time for the order, then we were informed that the lavash for 1.5 servings was over, another 20 minutes were added. As a result, the branded doner is made of mayonnaise and ketchup.
The double doner has become small. Previously, when ordering a 2x doner, you received a doner as long as a leg from the table, now you get the same doner as everywhere else.
A good place for a snack, a doner is prepared very quickly and deliciously. When making a doner, there are their own branded chips like adding chips and adding a spicy one.
As for the other dishes that are offered here, they need to improve the quality compared to the same "Pilaf Center" on Abylai Khan above Bogenbai Batyr.
The prices for the dishes themselves are inexpensive, average in the city, but the prices for a pot of tea, salads and bread are a little overpriced. Therefore, the check for one varies on average from 1200 to 1800 tenge.
Very tasty! Zheka, you're doing great! The establishments on Panfilov and Abai are adored by the whole family. But there is one thing, BUT at Panfilov at night your staff closes the second hall and no one is allowed in there under the pretext that there is cleaning going on. And this happens very often. But in fact, it is your employees who are sleeping in the back room.
Honestly, sometimes there is no desire to go there because you have to sit in a small hall where all the tables are occupied by people. And all in order for your aunt Dunya to get enough sleep (this is specifically about Panfilov Gogol )
I don't like anything. The doner is not very good, they cook for a long time, the service is average.
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A
Anonymous review
April 10, 2019
An interesting area, a site of various cafes and restaurants in a very modern style. The dishes are delicious, the kitchen is open, you can see how your food is being prepared. We really liked it. The service is excellent! Doner, pizza and pilaf are at the highest level. The internal atmosphere is just a bomb. The staff is friendly, the sound is +500, the kitchen is +1500. Thank you all very much! We advise everyone!
Hello!
I would like to express my dissatisfaction with your branch on Arbat. My family and I have visited you several times on Auezova (below the Atakent), a very tasty doner there, a delicious doner in a loaf and tea, clean and cozy. It's just terrible on the Arbat. First, a doner in a loaf, one solid bread, not tasty, as if they decided to deceive us. The hall and the toilet are dirty. Cards are not accepted. The service leaves much to be desired. Cooks wear dirty clothes.
It's a shame that your entire cafe chain does not comply with the standards of quality service. Because of this, trust in you is falling.
Plus, they didn't respond to my review on Instagram, my comment was deleted. This is not the way to "communicate" with clients.
We don't go there anymore, to any of the branches. Well done, what else can I say!
Gentlemen, we ordered 2 doners, I'm ashamed to say for food, but this is a complete GE, let the owner of the Jackass eat it every day, we paid 2500 Tenge. And of the sensations, only MATS ..... One potato, wooden beef, no sauce, lovash is dry.... Don't buy this GE.....
See original · Русский
Anton S.
Level 6 Local Expert
July 4, 2023
There is no place as much as possible. Instead of a doner, you will be served simply rolled pita bread. There is almost no filling, you bite and chew the dough. I took a large 45cm.
Sleepy flies!!!! Arrived at 11:20, received the order at 12:06. And it takes these 45 minutes to cook 1 doner????? I also ordered a Milkshake, and a sleepy dude got out from under the cash register bar and started moving. He brought some kind of ice cream-like substance in a dirty bag. In short, I refused a cocktail. I will advise everyone to come to another place, but not here!!!!!!! I am writing about a point in the aport trading house.
What are you doing, dear!?
Today, thanks to the institution on Gogol ug Panfilov, the two of us with a colleague were left without lunch!
The bottom line is as follows, our lunch time is from 12.30. to 13.30.
At 12.50 we came to this place and ordered 2 doners and 2 drinks.
The drinks were brought immediately, the doners cooked for more than 40 minutes!
The waiter did not warn us that there would be such a delay, the administrator Ildar did not take any action to speed up the process for all our requests.
As a result, we paid for the drinks and left, left without lunch.
Before leaving the establishment, they tried to sell us these doners, but we no longer needed them.
Lunch time was over, and we were also late for work.
I am very saddened by this whole situation, you have lost regular customers!
Don't set foot in your place anymore!
I bought doners at the branch on Gress, near Sabyrzhan.What can I say...saving on stuffing and meat is simply godless!And the main thing is that the cooking process is not visible :)I was thinking, why?Yes, if people see this squalor, then there will simply be no purchases.Personally, I don't go there anymore, choke on dry pita bread for 800 tenge, please!In any market eatery, they don't spare even that meat, in short, it's a disgrace!Ask why I didn't tell them, it's simple-I bought food at home, I don't live nearby, and it was already evening.Still, I will buy and photograph this work of culinary art, so as not to be unfounded and count the pieces of meat.So wait.
I was there before this place became very popular... They cook delicious, serve well! Due to the huge number of guests, he began to visit extremely rarely... I like quieter and more peaceful places)
Of course, I understand that there are no comrades in taste and color, but the doner, in Zheka's doner on the Arbat, is a mess with burnt meat.
When ordering, I clarified that I needed a Classic without garlic (because I was allergic), as a result, I received a doner with garlic sauce, which remained on the plate. The waiter argued that this could not be, then went to find out and disappeared.
It is located next to the Arbat. The doner here is really tasty and voluminous. If you order 1.5 doner, not everyone will be able to handle it)).Clean and cozy. The staff is polite.
The place is not bad, but of course their service is terrible. We waited for the order for almost an hour, and the drinks were brought when we had already eaten everything, the pizza was brought two hours later when we were about to leave, we decided to take the pizza with us and waited another half hour for the bag in which we put the pizza. The food itself also leaves much to be desired. The doner was icy and with so much garlic that I was ashamed to open my mouth afterwards. In general, you can only take ice cream in this place.