Zara
18 reviews
July 8, 2024
poor quality items, rude staff
2
December 13, 2024
Dear store administration!
I have visited your store several times, but, unfortunately, I have encountered the lowest level of customer service among all the Zara stores that I have visited in different countries and cities.
The main claims:
1. Consultants do not know the assortment, do not help with finding the right size or clothes, there is almost never any staff in the fitting rooms to provide assistance.
2. There have been situations in the fitting room where outsiders (including the husbands of other customers) have looked inside, which violates my personal space and causes discomfort. There was also a male consultant in the women's locker room.
3. There are defective items in the store (torn, dirty).
I would like to note separately the situation that occurred today. I came to the store with my husband to choose a dress, but instead of helping me with fitting and buttoning the dress, the consultant made a scandal and called security. My husband was standing at the entrance to the fitting room, and our choice did not interfere with other customers (the fitting rooms were generally empty and no one expressed dissatisfaction). However, double standards were applied to us: on a previous visit, a male consultant was in the women's fitting room, and no comments were made to him or to other men accompanying the women.
Your staff refused to take into account my wishes as a client, did not offer solutions, for example, assistance from a consultant, did not apologize for violations of the rules during previous visits, but instead demonstrated rudeness and arrogance.
I consider such an attitude unacceptable for a brand that claims to have a high level of service. I ask you to consider this incident, take measures to improve the work of the staff and give an official response to the situation.
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1
November 20, 2024
A large assortment of goods. Convenient location of the store. Polite staff. We returned home with new clothes for the whole family.
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December 30, 2024
The rudeness of the staff, the requirement to pay for the purchase in cash when the terminal is running, the refusal to issue a check is not just an unpleasant incident, it is a reason to think about the quality of service.
And they also came up with an absurd rule forbidding even to look at the thing that my friend tried on in the sample room.
I've never experienced such disrespect for customers. I will never visit this store again!
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October 11, 2024
Cool! There is really no waiting area for men , you have to sit on the counter and queue in the locker room , but that 's okay !
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1
June 24, 2024
Big Zara, everything is there, prices in Georgia are good now. The changing rooms are good, the staff is responsive. There is nothing more to say, but still not all the goods are present
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1
1
December 13, 2024
Rude and inadequate staff, I think it's worth changing the store manager, but in any case we won't come to you anymore.
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1
August 23, 2024
The disgusting attitude of the staff, they issued a free taxi - they indicated a completely different surname in the last name column, and naturally they refused to issue funds at the border. Be careful when making free taxes, most likely mistakes are made intentionally!
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1
May 23, 2024
The quality of the product is strange, to put it mildly. In May 2024, I happily bought things there. Including 2 pairs of pants. One pair of trousers fell apart on the butt on the first day. Others on the first day (I just got to work), despite the fact that the model is free, parted on the front leg. Apparently, the fabric is very bad. I was very upset. I do not recommend buying things in the Dawn of Batumi.
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2
August 18, 2024
A large store, a large selection. The price tag is more expensive than it was in Russia) but there is something to choose for yourself and your child.
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1
August 10, 2024
DISGUSTING COUNSELOR IN THE MEN'S LOCKER ROOM!!! She is rude and scandalous, raised her tone (curly hair and red lipstick) such people should not contact other people …
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4
July 23, 2024
A store with a large selection. But this is not Moscow, no one will run to you, choosing the size you need,😀
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2
July 21, 2024
The locker room is not comfortable. If you come as a couple, you will have to wait behind the fence in the fitting room
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July 21, 2024
A large store, 10 times more women's than men's!
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April 24, 2024
Excellent quality and a wide range of products. Affordable prices for goods.
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December 9, 2024
Great Zara
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February 26
Great!
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August 5, 2024
The choice is bad
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3