We placed an order in the application, it says that the operator will contact us to clarify the order. We waited 30 minutes for the call, called the only number in the app ourselves, answered first and immediately dropped it off. After that, they said that we had called the wrong point and would send the right number. No one answered the phone at the next number. The first number was called again, the girl went to clarify something, and as a result, they offered delivery in 2 hours. They may be delicious, but we won't know. There is zero service. I hope you'll improve
The penultimate time we ordered in May, we were very satisfied. Ordered yesterday 09/20/2024, disgusting. Rice is not cooked, wasabi is not spicy, fish is not fresh, a set from Philadelphia, all the rolls are the same, as if they have changed, both the owners and the cook, or orders are pouring in, why do it well. I do not advise my friends to order rolls here.
Absolutely inappropriate behavior of employees in a situation where they are wrong. Instead of suggesting how to resolve the conflict, they simply blamed the client for his mistake. But then they apologized for it. I will never order here again.