Of course, I've heard a lot of schizoid stories about travel agencies, but I didn't think I'd run into them live.
- an accident halfway through
- cheating on the quality of the hotel
- terribly rude escort
- 40% inflated prices for excursions
- if you decide to dry off at the hotel after a shower with a towel - 50 rubles for a dirty towel
It's probably 50-50 here, if you're lucky. After all, the company has positive reviews. We were unlucky.
I did two work visas. Managers were always in touch, answered all questions (I wrote often because the first time was submitted). The only disadvantage is that you need to be in touch because they request codes, but I realized that this should be done in any company. Visas were opened for a year. We will contact you again!
We went with the company to Georgia, accompanied by Andrey, everything was great!
It can be seen that the company started working on the service and everything corresponded to the name youth tour😌
Of course, it was not possible to go on vacation. But I want to mention and thank one manager of the company. Maria, I recommend talking to her. The person has excellent communication skills
If you want a ruined vacation and wasted money, you can contact the address. We took a tour to Georgia. This was our first experience of traveling through a travel agency, so there were a lot of questions and requests, it was difficult to get through to the operator, and they answered in Viber for ages. The departure to Georgia was planned from Minsk, it was written in the contract, the operators told us the same thing. But was it really so difficult to say that the bus stops in other cities of Belarus? Bottom line: it was useless to go to Minsk, spent the night at the train station to return to Gomel again, since, as it turned out, the bus route passed through our city, which, of course, no one asked or suggested.. A telegram chat with route details was promised to be created 2 days before departure. As a result, we created it in 10 hours..The mood was spoiled after that, the operator did not respond to the complaint in any way. The general manager contacted me for more than two weeks. But this incident was just a flower compared to what awaited us next. The bus, in which the Internet was not working, the air conditioner was constantly breaking down, for more than 20 hours at the border.. The transport in which we were transported is not even designed for transporting animals, and even more so for such huge distances. If your height is more than 150 cm, get ready for the fact that your legs will swell, your shins will look like 5-liter bottles, even if you are 20 years old, your back will break in half, and I'm not talking about the fact that sleeping in such conditions is simply not possible. On the way back, the driver missed the exit several times, drove around the field half the night. Let's move on to the hotel: the travel agency announced included breakfasts. We got an empty bun and tea for breakfast (sunny wanted it). Our friends living in Jim received cold dried pasta without anything. The hotels are terrible, leaky chairs, extra beds in the room, barely working refrigerators. In general, this is not what I wanted to see, having climbed so many km. But this is not the fault of the hotel, as the owner said, the travel agency pays about $ 10 per day for a room, so book the hotel yourself, do not contact these people, a complete divorce, a non-selfish attitude. By the way, when I asked to compensate for the cost of tickets to Minsk, the answer was only that these were my problems.
I took a tour to St. Petersburg, together with my wife.The bus was great. I would like to mention Irina Viktorovna Golenchuk, who accompanies her.She answered all the assigned tasks and questions willingly and in a timely manner. A group of 60 people fell on her shoulders, but despite all this, she coped with her task perfectly, we liked everything, we will contact you again, great credit for this to our escort. Irina Viktorovna, thank you very much!
By contacting this travel agency, be prepared for a spoiled vacation and a broken tour. First you sign a contract, then they communicate with you as indifferently as possible, you offer to come to the office, discuss everything and sign the contract, they tell you better not, let's go online, then they promise to write to the visa center and the manager just disappears and does not write anything. When you realize that there is less and less time before the tour, you write to your manager yourself, and they just answer you - "there will be no tour, we simply canceled it, we were not allowed to register tourists for a visa and we cannot organize a tour, as a result, there is no time left to make a visa to go with a normal travel agency and as a result, disappointment and a lost vacation.
They are deceiving about the youthfulness of the group. I wanted to sign up with them in Georgia, I clarified on Instagram whether there really is a limit of 35 years. They replied that yes, there is. After that, since there are stories in the comments of the guys that this is not the case, I asked my friend to ask about restrictions on the same trip, too, but to ask a question in a different form - is it possible with my mother. And she was told that yes, it is possible. Why deceive people like that? Someone who wants the company of peers will end up going in a motley group and not get what is promised right in their announcements.
Thanks for the ruined vacation. The organization promised to help with the opening of a visa, as a result, the refusal and the reason for the unreliable data provided by this organization. During the preparation. No one has contacted me in a month. In fact, they did all the data a day before the filing date.
There are very big claims against Olga Shtovich, an employee of this company. Managers should conduct moral trainings with such employees who consider it the norm to flirt, and later get into other people's relationships, climb up to other people's husbands / boyfriends. One such fact turns away from the services of such companies.
Refusal of a visa for a tour! As a result, minus 400 rubles and a spoiled vacation, they do not know how to prepare reservations for applying for a visa, I do not advise.