Not all of the operators work professionally, and the service time can be very long. Although there are people to whom I say A BIG THANK YOU FOR THE QUALITY WORK.
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Level 4 Local Expert
May 27
I'll start with the maintenance.
It's excellent if you're not lazy and know how to use the Internet. I like the electronic format of filling out forms, unlike Belpost, where everything needs to be filled out manually. All the necessary information can be found on the website or in the call center. There is also a convenient cash on delivery booking service for over 1,000 rubles.
Of course, there are downsides, but they are all related to the people who are queuing in front of me. I've been using this department since it opened, and I think I've seen it all.
Most often, problems arise with people who come for parcels or money without identity documents, although the notifications indicate that they must be with them. Because of this, conflict situations sometimes arise, which delays the queue.
Another category of people is those who cannot independently form an application or log into their personal account on the website. This is due to their unwillingness to learn and use modern technology, which again delays the queue.
There are also those who bring absolutely unpacked parcels. While the branch staff is packing them, time passes in which you can serve other people. These are the main problems that I see.
In addition, there are people who are not familiar with the company's services and the list of prohibited items. I once saw a man trying to send a mouse in a box. It's good that they noticed this and refused to send it. The question arises: why do people older than me, without problems with their heads, not understand the obvious things? After all, there is a website where everything is specified.
The operating mode is not respected. Written since 9 a.m., opened at 10:05 a.m.
They refused to accept the parcel, they said to arrange it via the Internet. I've already arrived, I'm standing in front of them, but no, go online and arrange it. Some kind of game.
The service is good, the girls are polite. They help you fill out the documents and give you tips. The queues are small, everything is fast and high-quality. The location is easy to find on the map, no need to wander through the back streets. I received the package and left. Perfect.
Unfortunately, this is the only nearest branch, and it is necessary to use its services. The workers are rude, and instead of offering to buy a box from them, they send them to look for and beg in the shops. Um , on another visit , the tech department was just closed in front of my nose .for reasons. I have not received an answer after signing up for the KZiP, although several months have passed. I do not recommend it. If there is an opportunity to visit another department, then go there.
Good mail, but they carry the order for a long time, very long queues and it is inconvenient in time, but it is convenient, I advise you, but check the orders
It is located in the ARENA shopping center. For me personally, the location is 5 points - still nearby and you don't have to reach out to the center!Fast service and conveniently thought-out online application filling, makes the transfer of parcels a fairy tale!As they say, I went in and out. Thanks for the service!
The pick-up point is like a point. They are not rude, they give everything away and arrange it. What else is needed. During rush hours, queues are like everywhere else.
One of the advantages is a quick registration. The staff in this department is good. When parcels were sent to major cities, the delivery was fast. As soon as the parcel was sent to the region, the delivery began to hang for 5-10 days. Unfortunately, the delivery is far from 5 days, it is not the first time that the delivery time has doubled or even tripled.
There are almost always queues. A package marked "fragile" comes in a certain size, if not standard, then they do not take it. The dimensions of the parcel must be included in the standard. To send a parcel, you need to fill out the documents at home and there you can see the cost and acceptable sizes. Those who constantly use it, they got the hang of it, but for an isolated case, it's very difficult))
Much better than Belpost , there are no pensioners paying for communal services .Parcels take just as long, the work schedule is also not very convenient, the branch opens almost at lunch, of course I would like it to be at 8:00.
The department is normal. They will always explain and help you. There were difficult situations with shoal senders, all issues were resolved without swearing.
Terrible attitude of the staff! I had to go to the store, buy my own packaging and pack it! They refused to accept a baby stroller without its packaging!