Thank you, very professional. Marina explained politely and in an accessible way how it is more convenient to send parcels, both for me and for the postal workers. 5 points
A new employee, Victoria (as she called herself), did not have a badge, behaved just rudely, brought the parcel in a zip package + wrapped with tape, stated as rudely as possible that it was not packaging, it turns out that the film is packaging))) he does not know how to work with people, please teach) previous employees, there are never any complaints, they will always help you figure it out)
I couldn't pick up the package because it wasn't found.
They told me to come the day after tomorrow to the shift of the person who took it, because "let him deal with it himself."
As a result, I spent time waiting, I was late everywhere, and I will be without my parcel for two days.
I received a parcel by European mail for the first time and everything came as a whole + I got into a period when there was no long queue, so everything went fine)
The receptionist does not accept a parcel properly packaged by the sender, and requires her own packaging for an additional fee.
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Show business's response
C
cz-rn
Level 6 Local Expert
October 7, 2023
an excellent point, even if the queue came and there, the employees liquidate this queue very quickly, in other branches I observed congestion in the districts, for example, near the department store belarus was just hell; (I regretted
They close when they want, they won't even post any information on the door, in the contact center, they say look for information in the morning on our website, in a pile of other garbage.
good for those who live nearby, which, in fact, was intended)) I came, took it away, left while there were no questions, and ideally there should not be))