I use the Kufar trading platform and have to send and receive parcels by Belpost and Euromail. I preferred Euromail. It is a reliable assistant for those who want to send parcels quickly and without unnecessary hassle. I almost always use the 208th branch. Many thanks to two specialists of this department, namely, Matus M. I. And another employee who is on vacation. I always admired their professionalism when visiting! They will always help with unclear questions, are always friendly and attentive, you feel at home, instant service. I want to note that everything is neat in the cabin. The necessary information about services and parcel delivery is hanging on the walls. I ask the management of Europost to find an opportunity to financially encourage these employees of the department! I wish you prosperity and only positive feedback!
I recommend it to everyone!
On January 9, 2025, at the 402 Europost office in Gomel. I was trying to send a package. Employee Margarita was imposing cardboard packaging. I have a cargo of auto parts, no cardboard packaging can withstand them. I packed the car parts in a sugar bag and wrapped it with duct tape. The employee said that she didn't want to send it like that. To my objections, she refused to show where it says in the rules that it is forbidden to send in a sugar bag. She said she was doing what she wanted to do and refused to introduce herself completely.
Disgusting service. An employee of the department refused to help with the registration of the shipment. She said it wasn't her job.
As a result, the cost of the shipment turned out to be three times more than on the website during the preliminary calculation (be careful).
The increase in the cost of the service was announced at the very end, when everything was already packed and decorated.
I do not recommend contacting this department.
The staff is polite. If there is no queue, the parcel is returned quickly. Convenient location
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Константин Б.
Level 15 Local Expert
February 11, 2024
Convenient location for me. The room is spacious. There is a queue, but it happens during rush hour, and the service is fast. It's clean enough. The staff is quite polite.
Very attentive and caring staff: in the rush of receiving an oversized parcel, I forgot gloves in the mail room. The mail employee on the invoice clarified my mobile phone number and reported the loss. Thank you very much!
Bravo to the staff!!! Quickly, clearly, competently, I always come to this department with pleasure!! Thank you!!!
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Анастасия
Level 11 Local Expert
February 10, 2024
Excellent staff who helps with shipping and receiving. All issues can be resolved on the spot. But I couldn't send the parcel to the north. Since the required city was not on the list 🙃
huge queues outside in the cold, they took the room and did not think where people would be. They stand in droves for an hour or two in the cold or in the rain, one person or two maximum can fit inside. there is no ventilation in the room, employees suffocate in the summer, the door is constantly open, they breathe gases from passing vehicles nearby. This is how the heads of the European post should not treat their employees - not in a European way. product registration on the website again. It takes a very long time to complete. I use belmail often. it may be more expensive, but everything is simple, fast and like clockwork, everything comes and goes. as a matter of principle, I do not enter such a mail that does not care about its customers, stand in the heat in the sun, stand in the rain and snow, stand outside in the cold. I wonder if there are such post offices in Europe? they would have closed it already, but they issued fines of millions to managers.
Nice staff! We helped to make the departure. The client area is very small, if there is a queue, then you will have to wait outside. Parking is only in the yard and there are often no places, which is a minus for those who drive.
The service is terrible! Parcels go on for a long time, they bring damaged ones, or even lose them altogether and throw up their hands. And the girls are very nice, they work, they are polite, they will always help. Just because of them, 5 stars. For everything else and the organization itself 0
I have sent parcels and small packages more than once. All shipments were delivered quickly, accurately and on time. Polite staff. Technical support accompanies in case of nuances. The tariffs are adequate.