It's a disgusting item. The employee is sly and boorish. Apparently, the point is overloaded, refused to accept a bulky parcel, under the guise of inappropriate packaging, although the regulations say - 3 layers of stretch are acceptable for parcel mandrels. I don 't recommend it to anyone . There are no questions at all at Belpost and registration is free of hemorrhoids
Terrible attitude towards customers, rude, swearing, does not want to give out a parcel , I ask you to reconsider the people you hire,pokes papers in which it is not even written what she says..
A disgusting department. Girls are rude. It feels like everyone owes them. In addition, the operating mode is not clear at all. On the website until 21.00, actually until 18. No notification. Nothing
See original · Русский
Elina A.
Level 4 Local Expert
December 22, 2024
Staff's poor attitude towards customers
I always sent parcels without any problems (wrapped the package completely with duct tape). No one had any complaints. And then suddenly they refused to accept it, only if I buy a box for an additional 2 rubles.
I have a package for 5 rubles and a box for 2
They are deliberately inflating the cost
So also the tone of the staff was not at all friendly, saying "Do you want to write a complaint,"
So I immediately wanted to write a complaint, honestly, after such words and in such a tone
And it wouldn't be bad if it weren't for the human factor. One of the employees, who apparently has been working for a long time, refused to give out the parcel due to the fact that she was confused by the double surname. And she did not consider any documents other than her passport. There were no problems with receiving any other employees, but here, due to incompetence and lack of understanding of the situation, the free storage period was expired. I also have to pay for the ignorance of such workers.
G. Smorgon, Terrible service, there is no human factor at all, they made one pick-up point, why did they remove the second one, after this case they will have to receive only by mail
Everything is fine, but there is one disadvantage, one person works who issues, as well as accepts parcels. Pick up the parcel in 2 minutes, send it in 10 and 15 minutes, and there is one queue. As a result, you can defend the parcel for an hour.
Sometimes there is not enough second person at the counter and a huge queue gathers, but this usually happens only after the lunch break. Sometimes there is a misunderstanding, as the opinions of the hotline operator and the employee of the department sometimes differ
Poor staff service , they wind up the price saying that the parcel cannot be sent in this form (packages + Scotch tape) , I noticed that they do this only in this department of European Post