Good afternoon. I want to leave a review about the work of Europochny . It's just a nightmare SMS notifications do not come about the delivery of the parcel, the mail itself is constantly closed, when you call on the phone to find out when the mail will work, they give false information. Employees refuse to introduce themselves, giving only their first name. I would like to specifically write the full name of the employee so that the management can figure it out, but alas, the last name is not called. Please take action! And of course, I would like the mail to work as it should., or I will have to use the services of others.
Everything used to be great, but now I can't pick up my parcel for several weeks, because it doesn't work all the time, and I can't do it on those couple of days a month that they work. 😤
The fuzzy floating chart is very frustrating.
Especially on the eve of the holidays, when many people order parcels and gifts. The schedule is indicated on the website until 21:00, a parcel arrived a couple of days ago, I wanted to pick it up, I went to the point by 19 with something and they were already closed. The next morning I had to leave the city before Saturday. I think okay, I'll be back by 19 on Saturday and pick it up, but it wasn't there. Schedule changes again. A message arrives in Viber that they are open on December 30 until 15:00. How to pick up a parcel is a question ...?!
Many people work until 19 and such a schedule is extremely inconvenient! Especially when it was initially stated that the point is open at 21:00…
Rudeness and boorish attitude of the employee. the approach to the building itself has not been cleared. The delivery service works great and fast!
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Show business's response
Ольга С.
Level 3 Local Expert
February 2, 2024
I ask the management to pay attention to the boorish attitude of the man working there to his duties and to people. If no action is taken against him, I will contact the hotline! I'm not going to tolerate rudeness anymore for anything.
there are no questions about the staff, the work of our department, but the very top of Euromail is no longer the same conversation, broken order statuses are very annoying, that's how the status can be added On the way to the destination OPS at 4:08 a.m. and even on a day off? if this problem is treated, there will be 5+,