Evropochta
33 reviews
May 22
The service itself is generally fine, but keep in mind that if you need to pick up a cash on delivery, it will be better to have a little change with you, you also need to take into account that certain things will need a box, for example crumbly things (such as lego) or a glass bottle, so I recommend that you do not have any questions, and once again do not pay at the post office and do not create a queue, pack your parcel in a box
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1
September 28
Staff often changes, and in this regard, there are often hitches due to the lack of experience of administrators in their work, which sometimes collects queues.
In general, everything works, it is sent and picked up, I go here as the nearest point.
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December 20, 2023
This is .... in one word! BUT, I'll paint the big picture, maybe it will reach the management:
-the first thing I want to highlight is that the whole problem is NOT in one employee, but in the company's system, that is, recruitment, payment to employees (no one wants to work for these pennies, one employee per department works and at the same time the flow of people is constant!)
- your business exists only because you don't have much competition.
So here's the situation:
I've been coming to send a parcel for 3 days and I can't do it all 3 three times!
The first day - the computer freezes and the employee does not understand what to do with it at all. There are 10 people in front of me who wait 20-30 minutes for the system to hang down. I stood for another 10 minutes - the situation did not change and in the end I just did not wait and left.
The second day - again some problems with the system (rather than problems in the PC, the problem is in the competence of the employee, who knows nothing but how to start the computer). Here the question arises: how is the recruitment of personnel in the company?
Finally, the third day - there are 7 people in the queue, and, at the same time, the queue is not serviced, and an employee puts some boxes on the shelves. There is zero reaction to customers, and to the polite question "is it possible to immediately issue our applications, and then finish working with the boxes?", they heard indignation that the employee has no time and she needs to disassemble the boxes immediately, and not finish working with clients. Here again, the question to the company is: why does only one employee work at such a busy point?!
Okay, we wait until the employee lays out the boxes (we stand for 20 minutes) There are already 13-15 people gathered in the queue. After a long time of waiting, the employee finally starts working with clients and immediately realizes that he forgot the keys to the cash register at home! How is this possible? Even comments are unnecessary here because of the absurdity of the whole situation.
And then bingo! The employee asks all visitors to leave so that the employee can go pick up the keys! WELL, IT'S A CIRCUS!
Bottom line: I've been walking for three days to stand in line there for 30-40 minutes! I should be paid money for such a "service" so that I can use your "service"! I emphasize once again - the problem is not in one employee, but in the absence of a normal company system!
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8
July 13
It is very comfortable for me, because it is located right in front of my house within walking distance 🙌💥
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December 25, 2023
I was here today on 25.12, after lunch, a young girl (very polite, cultured) was receiving us very quickly and tried to serve us, but physically it did not work out. One thing is to send, then receive a parcel, as a result, a queue of 15 people is going to..there is a jamb of leadership here, you can take two people out on holidays (at least after lunch, when there is a large flow of people).
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March 9
The service by ONE employee is extremely slow, the queues are endless every time. Is the management aware? Is he reading messages or do you need to contact the office?
Correct the situation, it's a pity for people on both sides of an unbearably difficult situation in low quality of service
The queue reaches the cash desks of the Euroopt store (((
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1
September 16, 2023
отличный пункт! работники всегда попадались адекватные, вежливые, быстрые, помогающие с любыми вопросами. абсолютно нет претензий. отмечу, что зачастую в этом пункте очередь, видимо популярный )
February 6
I couldn't find my order, stood in line for 40 minutes and went home. An employee confused the parcel databases with orders, and tried to blame me for this. They dial according to the ad.
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April 27
I was in the department today on 04/27/24 at about 18.00. A pleasant young girl served, I really liked her attitude to customers
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April 17
I had no particular problems with receiving and sending, but sometimes there are too many people per employee.
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July 5, 2023
Пунк отличный, и работники так замечательные. Девчонки вежливые и всегда в хорошем расположении духа!
February 10
After closing a certain number of branches, long queues gather here, while two windows do not always work.
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November 15, 2023
Excellent specialists, work quickly, give everything at a fast pace, spacious!
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December 28, 2023
The pack has been in line for almost an hour. We served a couple of people only. There is one half-dead employee who barely moves. The horror😡
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October 26, 2022
Отвратительное обслуживание. Очень долгое. В 18 часов очередь из +15 человек. Отслуживает одна касса. За второй обучение, стоит 4 девушки, очередь не видят, при просьбе обслужить клиентов и разгрузить первого специалиста, в ответ получили «здесь специалист один». Это неуважение к клиентам, да и просто отвратительный подход к работе. Обучайте людей в свободное время, или тогда, когда очереди не такие огромные.
3
2
July 22, 2023
Минусов не заметил, так как проблем у меня никаких не возникало. Всё хорошо. Минут 7 пешком от станции метро каменная горка.
April 9, 2023
Очень злой персонал,задала вопрос, ответ был как в армии, этого нет. Желания заходить туда больше нет. Наверное от сотрудников что то не устраивает,раз у них такое настроение
October 26, 2022
Очередь огромная, обслуживает всего один менеджер, очень долго.
На одного обслуженного клиента приходят 3 новых.
В это время обучают еще 4 менеджеров, тем самым задерживая очередь еще сильнее.
Обучать сотрудников нужно в более менее свободное время, а не когда очередь из 25 человек.
Очередь на 30 минут +
2
1
April 26
Well, what can I say, one employee for such a stream of people during rush hour is a failure!
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December 27, 2023
It's a nice shop. However, there is no my favorite ketchup Hines)
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January 5
It was hard to find the first time, there was no sign. It took a long time to print the receipt. But in general it's fine.
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November 24, 2023
There are always huge queues, there is too much load on the point, 1 person can not cope.
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February 17, 2023
Европочта, удобная тем, кому ехать мимо домой. Очереди бывают редко, работники расторопные, отправления не теряются. Что ещё надо, чтоб безбедно встретить посылку?
1
March 20
The worst department is not working, then you stand in line for an hour
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May 14, 2023
Пришёл, показал номер, показал паспорт, заполнил бумажку, подписал бумажку, сверили подпись, получил посылку.
Долго!!!
May 5, 2023
Очереди постоянно почти... Пару раз профукали наложенный платеж по обговоренному времени
February 25, 2023
Всё понравилось, быстро, аккуратно, посылка пришла через день.
December 29, 2023
There are always a lot of people.
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February 20
There are always queues!!!!!!!!
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June 10, 2023
Работа отделения налажена отлично.
March 15
Convenient location.
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November 26, 2022
Обслуживающий персонал хамит прямо с порога
February 27, 2023
Супер