People are contacting you to get reliable information!
As a result of the call on 01/21/2025 at 10:25 a.m., the operator gave incorrect information on passport replacement. A specific question was asked: for what period will the passport be issued? Answer: for 5 years. In fact, the passport is issued to the child in any case before the age of 14!!! At the same time, I announced the age of the child! If you are not authorized to answer such questions, DO NOT MISINFORM!
I called the contact center: the operator did not even introduce herself, she did not give an answer to the substance of the question. She told me to go to my RSC with my passport.
Very slow service! I sat in the queue for applying for a passport for an hour and a half, 1-3 windows work intermittently! Return the RSC! It was fast and clear!