I am a regular customer of this store, and recently I have no desire to visit it anymore. Incompetent employees who lose an order (I don't emphasize that they won't call back upon arrival of the goods), and then drive back and forth, instead of finding a compromise and trying to correct their mistakes, they send the goods to a third-party shopping mall store or give a business card to the service center for a personal re-order of the goods, although the store is empty. I consider this disrespectful and unwilling to work. The store manager is completely unable to talk to customers, an arrogant, rude man. At no stage of the communication could they correct the situation or apologize. We are unlikely to return to this store ever again.
Xiaomi brand store. Good service and advice, but the prices are average in the Republic of Belarus, if only when you get to the promotions you can find something interesting.
Everything is fine for the store and the staff. I take off the star for warranty repairs, we waited a month for a solution without a washing machine. Of course, no one is immune from marriage, but the warranty service should be improved
I bought a smart watch, they worked for 10 months under warranty, I gave it away, they said that moisture got in, despite the fact that the watch was never in the water even when I washed my hands, I took off the watch, the watch with moisture protection is unknown how moisture got there and whether there is moisture at all, maybe they just refused to fix it and referred to moisture or a defective watch, but in in any case, there is no guarantee to buy anything there.
You can't leave a one-star review on the site, only good reviews are published there! It seemed like a good store, but in the end...
If you take the phone, then the loot is cheaper somewhere in another store. I took the phone a week later and asked under warranty. I took the humidifier from the air and it does not show the temperature correctly.
Saturday is a day off and the store is located in a shopping center with good traffic. There are 2 employees on shift in total, who serve very slowly. For 30 minutes of standing in line, they served all the same people already in the process of completing the order (at the checkout). That is, they made purchases for 30 minutes. The queue has not advanced a single person. She left without buying anything. The service is terrible. Bring out more employees on weekends.
A good selection of products, the staff will always tell you what you need! I bought a robot vacuum cleaner and did not regret it!
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Ольга
Level 9 Local Expert
December 17, 2023
Good prices, reasonable; attentive and courteous staff. The location of the store is convenient both for the city and in the shopping center. The quality of the product is excellent, discounts and promotions are constantly available.
Every time I come to the Mandarin mall, I go in to look at the technological wonders of China and this beautiful minimalist aesthetic from Xiaomi. And, of course, for things that I can't afford to buy.
Wonderful guys are working as consultants! There is also an online store for the product in the store, so there is a very large selection. The quality has never failed. I've been using it for a long time and I love this brand! Discounts are also pampered.
Prices and services, warranty and bonuses are the same as in large shopping malls (for example, 5element, Electrosila, A1, etc.). Products in online stores are much cheaper. Handing over a used phone to offset a new one (trade in), in general, a divorce, the program counts one thing, but in fact it turns out on the spot as always, some fictional quibbles and offer pennies, the truth is they say reluctantly, in short, a divorce. The whole procedure is very long, the purchase is formalized. Brand + ,solid store- , bonuses for buying nothing.
I would like to mention the professional work of Dmitry's manager! We bought a robot vacuum cleaner. We were most satisfied with the consultation and service!
A small cozy shop with a small selection of goods, but with pleasant consultants who will tell you everything in their power. The prices are standard for the market
The best store, I bought two backpacks there and a smartphone for my parents, I was satisfied!
I was pleased that the sellers are not intrusive and pleasant prices!
It's nice to shop in a modern and comfortable store! Attentive and unobtrusive sales consultants competently and easily provide information about the product! The kind atmosphere is conducive to shopping! I recommend this store as one of the best for selling appliances in Gomel!
There are a lot of things, everything is clearly possible, prices are slightly higher than the minimum in online stores in the Republic of Belarus, installments are possible, etc. It's not difficult to find👍
I took the headphones, the guys worked professionally, politely. I took air dots 2, not really, I do not recommend it. The sound is not very good. But the guys also offered alternatives. There are no claims.
Strangely, the prices for their products are not the most favorable, even though it is an official representative.
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С
Сергей
Level 6 Local Expert
June 30, 2021
I applied to this store to paste the nilkin glass on the redmi laptop 9 pro. What is the result? They glued it, and in the evening of the same day in the upper right corner it began to peel off and a white stripe appeared. A couple of days later he came and explained the situation. To which they replied, we are not responsible for the gluing and we do not give guarantees. Another consultant offered his help and glued the glass with some kind of glue, for which I thank him. It turns out that you can foolishly paste glass that would last until the evening, and then it's your phone and your problems? I'm already silent about the fact that their glass and gluing are not cheap...
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Е
Евгений
Level 8 Local Expert
August 5, 2022
I bought a video surveillance camera, the seller helped with the choice. He told me about the features. I really liked it.
In the company store, the phone is more expensive than in the 5th element by 100 rubles. And a budget phone. I did not compare the prices of the more expensive ones. It sucks, not the store
I bought a lot of different goods at this point, the guys work perfectly, are polite, and I always consult, but the girl is not very friendly, behaves as if we owe her something, she is very difficult as a seller in communicating with a client
Everything is fine, it's a pity only few products are presented. The consultants were smart, helped with the choice, explained everything, showed everything! Thank you, I am very pleased with the purchase!
I have not used this manufacturer's devices and do not plan to, but I have consulted a couple of times with the employees of this store, in particular with Svetlana, the girl explains and tells at the highest level. I told you everything about Yandex stations clearly and clearly!
5 stars in the Light!👍👍👍