This is the first time I've come across this: I wanted to repair a Xiaomi phone under warranty from MTS. I contacted them beforehand and asked them if it was accepted under warranty. I was driving from the other side of the city. After handing over the phone, the manager says that all data in the phone will be erased. The question is, why erase all phone data? They didn't even ask what the cause of the malfunction was. Are all issues resolved after erasing the data from the phone? Why didn't I mention it when I called them, or register it somewhere on the website? I think most people keep their important data on their phone, and so they won't be able to immediately give the phone for repair so that all the data is deleted from it. I needed to check the screen cable, it started flickering, but I went home because I wasn't ready to erase all the data from my phone right away. Wasted gas and time
At the moment, this is the best service center I've ever been to. Competent and very friendly staff, sincerely willing to help in solving the problem. Management, please take care of your employees!
A1 company returned the phone under warranty for repair with a malfunction- the screen sensor does not work, Alexander Goncharevich, the "lead engineer", did not detect the malfunction on New Year's Eve, moreover, he reset the settings and restored the hardware software to the version recommended by the manufacturer. After returning the phone to A1, where I was supposed to pick up a serviceable phone, I could not check the phone's serviceability, the phone was discharged to zero after recharging and installing the SIM card and the USB device did not want to read information from the media, the sales consultant tried to perform actions to check the phone, BUT the sensor did not work again.