I solved all my financial problems without waiting in line. The staff is polite. Among the disadvantages, there are queues at the ticket offices and there is no automation and new technological opportunities. This bank is about 20 years behind. Everything is done manually, even to get a certificate of cash flow, you need to come to the office and get it in a day. It cannot be done remotely. I hope I will never contact this bank again.
Employees do not want to work , they serve one client for an hour , it 's just a mess , how such a service is possible is unclear !!!!! They send them all the time to the neighboring windows , although each of the girls replies that they serve all the ticket offices , although in fact they just throw everything at each other.
Terrible service, I applied for a mortgage. The employee asked to wait because he was dealing with the affairs of his friend who contacted him on the phone. No respect for customers.
A perfect example of what a bank should not be. You often hear the answer that the system does not work. The electronic queue is not working. The staff is ungracious. The unfortunate issue of receiving money for a deceased person was solved only on the fourth attempt.
A good bank, the exchange rate is not bad, the service is good, there are ATMs on the street. However, very often the same ATMs do not work, mainly it concerns currency exchange, card transactions to replenish with cash.
In general, it slows down, took the card and did not give it back for a long time.then I gave it back and wrote something in Uzbek, I did not understand
The most terrible bank for automation and maintenance. If you have an electronic residence permit, then you will have to look for where there is a printer to print it, of course if you have a PDF file of the residence permit, but if you do not have it, then you will have to go to your OVIR or ship from the May gov website.
The cashier's terrible attitude towards the customer, as if she gives her hard-earned money, and treats her like she's in charge here. Horror, zero.
I put a five because of the good reception, the bank is good, but! It makes sense to draw the attention of managers to such an aspect as the elderly, they should be served more loyally, separate windows should be created for older people who cannot even formulate what they want and they need a special approach.
a good bank... The employees are hardworking.. All services are available.. All elite banks send customers to this bank when something is not working at home... Many Customers are aggressive despite this, the employees hold on..;) they say a bad bank, but they still come (
Conveniently and without problems, I changed a fairly large amount in rubles. There was no queue. Maps don't serve the WORLD. In other banks, when exchanging rubles, there was a lot of talk, they asked for a local passport, etc.
Unfortunately, there was a sad experience, there is no clear and reliable information from employees. I stood in line for a long time and only then found out that I could not receive the service in full. It's good that the ATMs are also working properly.
It's big, but always with huge queues. I think it's because of the staff. They work slowly. I often use the services of this bank because it is near my house.
There is one big problem in almost all banks of the republic!- and this is the STAFF in terms of limping:
1. Business ethics
2. the manner of communication
3. and in general, in terms of customer orientation
The most important bank in the territory of the Republic of Uzbekistan!
See original · Русский
Владислав
Level 17 Local Expert
August 31, 2022
Big, beautiful, comfortable. I would like to fence off the cash register windows with money, it's not nice when the locals come up for some reason when you work with money, but this is the mentality…