Truly, it is one of the best Wildberries pick-up points in Yerevan! Excellent service, convenient location. Friendly staff.
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А
Анна
Level 3 Local Expert
July 17
I visited the pick-up point at 59/8 Karapeta Ulnetsi str., Yerevan on July 17 from 18:30 to 19:30. The employee of the PVZ could not find one product from the order. She said that she could not break through the rest of the goods and she did not sort them. After that, I suggested that she contact the employee who performed the sorting, and I will be back in 10 minutes. I was not allowed to pick up the goods, respectively, despite the fact that they were paid for. Further, when I returned, the employee of the PVZ ignored me, that is, she did not report the current situation and served other clients. After I asked a question, she said that it was not possible to find the product and in general "there are a lot of people". Then, for about 30 minutes, she served other customers and even when there was a window between them, she did not attempt to search for an order, despite the fact that I was waiting for it to be issued and spent about an hour in total at the point, just ignoring me and waiting for me to leave, apparently.
The employee of the PVZ does not cope with her main duties, and also did not try to help and offer any solutions. The employee also did not have a badge. Previously, there were no problems with any employee of this PVZ, the service was polite, at a high level.
There would be no questions if the employee had been involved, at least apologized and offered to call back /come back tomorrow. And looking past and serving customers when a person came earlier and waits for about an hour is not a good practice.