There used to be a good pick-up point with 5 changing rooms. Then they reduced it to 3 - now there are constant queues, in the morning / afternoon / on a day off. But, 1 star is not for that. Over the past year, I have already been charged 3 times for the returned product (for the product itself, not for return shipping), and the amounts are not small. Then you have to run around, figure it out, and raise everyone's ears. I feel like I'm going to write in the wrong ones next time.support, and to special consumer protection authorities.
Thank you very much to the girl who closed the shift on 05.11 with a heavy workload for closing, she did everything quickly, professionally and friendly!
The point is on the way home, so super. During rush hours, in the evening after work, of course, there is always a small queue. But everything suits me.
Friendly and competent staff, and Tatiana is the most attentive employee. The pick-up point is located within walking distance, open at a convenient time and seven days a week. It has several fitting rooms with mirrors. Unfortunately, the small lobby for issuing orders is sometimes overloaded with visitors.
An excellent pick-up point, there are quite a lot of booths in the fitting room, but the only drawback is that one person cannot cope during rush hour (((
And so everything is fine))
We ordered delivery by courier. Everyone knows that the courier comes running, leaves the goods and quickly runs away. They sent a low-quality product, with some dark pellets. We didn't even notice them when trying them on, they didn't take a refund the next day, they told us to write a refund through marriage. The return through marriage was refused, referring to the need to check the goods. It's up to you, but I'll never order anything here again.
We ordered different models of shoes for the child at home in different sizes to choose not how many pairs (now they have new conditions all orders for the house are paid 100%, then what did not fit the money is returned in a few days) our order was almost 1000 rubles, Everything was paid, selected for the final purchase for 150 rubles. But in one box they brought us one pair of sandals without a pair. We were able to return the money minus the cost of this marriage, we have been waiting for a month. Before this order, we had the same situation with the jacket, the jacket was issued by the operator under the wrong article, and as a result we could not refund the money for three weeks. If you are making an order for a house on an advance payment, I advise you not to sign the act with the courier until you carefully check the correct execution of the order according to the act and all orders for defects.
I ordered clothes and a baby stroller from this store. I came for the order, they gave everything except the most important thing - they couldn't find a set of thermal underwear, the guy working there said that the order had arrived, but he couldn't find it because he was working on a replacement, try to come tomorrow. I explained to him that I live outside the city 30 km from Minsk and the child has football training outside (it got very cold), so thermal underwear is urgently needed and asked to contact the girl he replaces, to which I received an answer from her phone. I don't have it. try to come tomorrow. I arrived a day later, the girl answered briefly since you did not pick up the order and sent it back.
There is no desire to order more in this store!
You can buy if something does not fit during the day, the money will be returned to your card. That was the case in my case . There are no questions about the quality . Thanks