The manager did not accept the product that did not fit, citing contamination and said that I needed to redeem it and she would take the product as a refund. I did as the manager said, and after it turned out that the refund still needed to be approved by the seller and she would not take anything.
There is currently a woman at the pick-up point with such an unhappy face. No hello, no goodbye. Rude. You can barely beg for a package. Customer service 0. There used to be guys who were very polite.
It's all good. polite staff. I have been to this pick-up point several times-everything is fast and clear, without queues. Everything is clean and tidy in the fitting rooms.
Terrible service. They misspelled the last name, couldn't find the order for a long time, as a result, the first time they took out something that didn't come at all....
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1
Максим С.
Level 13 Local Expert
May 10, 2023
It is written on the maps, in the Wildberries application and at the very entrance to the issue point that it is open until 21:00.
In fact, I have never found this point working after 20:30.