Wildberries
Directions
Ploshcha Jakuba Kolasa
2.19 km
Bulvar Shawchenki
216 m
16 reviews
January 11
01/11/2025: When visiting your pick-up point, I encountered an extremely unpleasant situation. Employee Svetlana, instead of correctly and carefully checking my order, misled me about the product that was given to me. As a result, I received an item that completely does not match what was specified in my order.
In the future, she refused to accept it for a refund, despite my comments about the inconsistency of the received goods with the order. Moreover, the full cost of the product was deducted from my account.
As a result, I found myself in a situation where I have a product in my hands that I don't need, and the money has already been debited.
See original · Русский
1
February 10
An employee's job is something.. I don't know your name, a woman with glasses. For a very long time, I checked the goods of customers that they refused to take, every stitch, every detail, I don't know if it's necessary, but at other points everything happens faster. After she issued the order and I went to check it, I was distracted by phone conversations all the time, while simultaneously issuing other orders. Her loud negotiations probably bothered not only the customers, but also her, because when I returned to the counter to close the order (I wanted to pick up one of the three items) she told me that she had already closed my order, but now she will try to return it. I think, "Okay, he'll probably figure it out now." She clarified what I was taking and what I was leaving. All my goods were unpaid. When I was about to leave, she decided to clarify whether I ordered them myself or someone else. When I replied that I was on my own, she warned me that the money had been charged for ALL three items. And now we have to wait for a refund!
What is this anyway? The amount is 91 rubles.
Stop collecting queues with your meticulous checks of goods and talking on the phone when there are customers at the point! That's horrible. It's good that there are many other excellent PVZS in our area.
See original · Русский
1
February 8
The staff leaves much to be desired. Phone conversations with the alleged hostess are generally beyond the pale. Greed or a hundred, put another surveillance camera and there will be fewer questions. In general, it's stuffy, there's not enough space, I don't understand why a point should be made in such rooms.
See original · Русский