The service at the point has reached a state where it is required to close the point. To continue working, change the staff and work schedule. Unregulated breaks of up to 20 minutes every hour, constant rudeness, unjustified marriages, invented by the employees themselves. I sent photos to support, they didn't understand what kind of marriage it was.
We kindly ask the management to pay attention to the appeals and take appropriate measures.
A huge disadvantage of this PVZ is its non-cultural employees!
Who can see marriage where there is none, grin at each other when you talk to them and generally behave incorrectly!
The pierced employee is very rude, she took the book, stood for 20 minutes, and came back the same evening, and she started arguing with me because I did something wrong.
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Анастасия М
Level 4 Local Expert
February 5
After reading the rest of the reviews, I was convinced of my opinion that at this point they say to buy back excess goods under the guise that the goods are non-refundable or that I opened the packaging, although I was not warned about this before. I ordered the same product at another point and also opened the packaging and returned the product that did not fit. I was told to pick up both items here. But after I said that I don't have enough money on my card – I won't be able to redeem two items, I either don't pick up any, or I pick up the one that fits. They took one item from me, supposedly non-refundable, and I took my item. Draw your own conclusions. As I ordered at other points nearby, I will continue to order. I do not want to spoil the mood because of such employees and the policy of this paragraph, and I do not advise you.
-A boorish girl with a piercing was constantly rude, did not want to give out an order, after half an hour of arguing, she still brought and threw my order and sat with a dissatisfied face as if I was to blame for something, take appropriate measures about this girl
An employee with a piercing, like Maria. She rudely responded directly in front of clients to my criticism of her performance. He creates a negative atmosphere with his behavior .
Literally throwing other people's orders
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Виктория Хайруллина
Level 3 Local Expert
December 13, 2024
the employees are very polite, everything is fine, and people who believe that a person cannot respond to rudeness with rudeness simply do not know what working with people is.
The girls and the boy are working very fast, just clever!
the best item, I order constantly
A rude employee in a piercing. You stand in line and listen to how he swears with customers.
In general, a common problem is that they push you to buy back defective goods, it's trash
Sooooo many people. I will choose another item. If you arrive at 19-20 o'clock, you can stand for at least 30 minutes. And so everything is OK. It's just that the workload is gigantic. Apparently the whole Minsk world receives orders there 😇😂😂😂
Otherwise, there are no complaints.
P.S. And this is not before NG. Since October, I have been observing the queue closer to evening time..
People who write about the tile near the pick-up point keep in mind that it is not the pick-up point that puts it and is responsible for it and also does not have the right to do something with it, since Dana Holding is responsible for this! There are no nuances at work, it is convenient quickly, but there is a queue in the evening, but we will take into account that there are not so many of them nearby!
Look carefully at your feet, otherwise you may fall and break your nose.
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Vadim
Level 12 Local Expert
December 22, 2023
The further the worse it gets. They can't organize a warehouse, but they are plastered with ads about how hard it is for them that the PVZ is not a market, how many goods to order, how long to go after them. And all this is for a percentage of the purchase that I pay and they get it.
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Alex Volt
Level 14 Local Expert
September 29, 2023
All the tiles at the entrance to the stairs were killed in the trash. The table inside the room is not fixed, it falls when pressed, the stationery knives are in a dying state (you still need to update). The staff is mostly pleasant, smooth work. According to this, so far only 3 stars.