Wildberries
Address
Business hours
Closed until 10:00
Directions
Partyzanskaja
2.81 km
Kinateatr Saliut
108 m
Similar places nearby
135 reviews
January 20
I join all the negative reviews on this issue. Arrogant, ill-mannered, rude employees, especially the employee's boyfriend. He did not want to accept the product, which I could return under the terms of the store within 14 days. He told me to create a refund for the defect, although there was no refund, but just a part for the car did not fit the reinforcement, which later led to a problem and the seller replied with a part of proper quality and refused to return. Calling the call center, the girl said that he was obliged to accept the item for a refund and that there was no need to create any marriage applications, which now led to the problem of returning the goods. During the conversation, he sat on a chair with his feet in the air without shoes, while gnawing on sunflower seeds and behaving as if I had come to his house, and not in a proper way, as an employee of Valberis. I shot a video that will go to the management with my demand to dismiss this employee.
See original · Русский
3
December 16, 2024
Today, 12/16/2024, in the evening after 6 p.m., I picked up my order at the pick-up point Minsk, Rokossovsky, 145A. I had 8 items, I refused one, and paid for 7, packed it in a bag and left. Before that, I opened everything in front of the cameras and checked, there were a lot of people. At home, I saw that I had brought not 7 goods, but 6. I returned to the pick-up point (there were already few people), and I wanted to ask the specialist girl about the situation to find out if they hadn't given me the goods or if I had left them in the fuss. But before I could finish, the girl, munching (she was eating belyash), interrupted me and gave some kind of automatic response unrelated to my situation. I made a remark to her, told her not to slurp and listened to the question. But the girl began to complain and her colleague, Maxim, too. Instead of listening and understanding, they behaved arrogantly and with mockery, which of course "added oil to the fire." I asked to watch on camera the moment I picked up the goods. The guy had already quietly looked at everything on the phone, but continued to complain, instead of smoothing out the corners and fulfilling his direct duties and providing the consumer - me - with information and high-quality service. As a result, it turned out that my product was lying on the counter next to other boxes. I didn't pick it up in the rush. In the process of finding out, a couple of people tried to intervene, attacking me, saying that I was building sellers. A disgusting situation, which was completely provoked, was allowed by ill-mannered and incompetent specialists. I have faced their arrogance more than once, but today there was a crossing of all boundaries on their part. I demand consideration of my complaint and appropriate punishment for would-be employees. It was a blatant disrespect. They were rude, said like teenagers, "don't teach us how to live," and referred to fatigue. But I also have my own human factors and I came to find out the question of the product, and not to be cheated out, brazenly exposing myself to blame. Disgusting. I am filing a complaint against both specialists and this entire pick-up point, which is unclear how the staff trains.
Do not interrupt and do not munch - this is the first remark I made to your employee, who was lounging in an armchair eating belyash. And for a remark, two employees on shift staged a circus.
It seems that the employees at the specified pick-up point are not adequate and do not realize the boundaries and necessary behavior in the workplace
See original · Русский
5
4
October 2, 2024
you don't have to wait for the pros in this review, because here I saw only solid cons in the PVZ, it's eternal dirt,some unwashed floors,wrappers are lying around, they do their job slowly,a queue is gathering on the street and waiting for their parcels,the last case is out of the ordinary,put my orders for a refund when I I didn't even see them, I didn't try to smooth over the blame in any way, they communicate with you, we're kind of not friends, why do we immediately switch to you, in general, we order together to another pvz after all these moments
See original · Русский
5
1