Pros - geographically very close to home, very friendly staff, very clean, unlike other points, our best, cons I do not know, I have not yet encountered, if it were not for this point, I would not be a WB customer, thank you for the pleasant impression of the point.
In general, the pick-up point is not bad, but the PVZ should work without lunch, or write about it in 2gis, it is written on the Wb that you can pick up your order from 10 to 9 pm…
In fact, what time do I come and have lunch here, there is a queue of people, everything is very long.
This is frustrating because it does not comply with the policy of the World Bank..
Please resolve the issue, because in our area this is the only nearest PVZ!
Quickly. This is where the advantages end. Cons - there is no entrance by car, if for the first time - to find a salon is still a quest, it's dirty around- a construction site, the salon itself looks more like a shack in the slums, everything is worn out, not neat, the camera is on tape. There are no complaints about the staff - well done, everything is clear. We need to work with the visit
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Елена В.
Level 12 Local Expert
October 9, 2023
Favorite pick-up point in Almaty. Conveniently located, spacious, bright, several fitting rooms. There is always order, there is no piling up of boxes, everything is fast and efficient. Well done girls!
Very pleasant, friendly relations, courteous staff, more such offices in the city of Almaty. The most important thing is that the branch is open until 21:00, that is, it is always possible to pick up the order. Well done.
Hello, I am Dana Asanova, from the city of Balkhash, ordered by article 50607710- unts, size 41, in the amount of 25 45 tenge, which I have not received and I still cannot receive a refund. Why don't you answer, there is zero reaction, I have contacted you several times through email and the application, there is no specific answer. At the end they said,
I want her to contact you, but you don't have any contact numbers. Give me my money back. What kind of attitude to customers. I had a different opinion of you...
Awfully oooooh! The employees are rude!!! They closed during working hours, went back and forth with a kettle, even a woman with a small child did not let go, they made us wait for an hour, when the movers came, they just opened another threat that they would not give out goods at all, they say we are not all People, indicated that we should not order anything at all.
The item itself works fine, but the goods began to arrive with a delay and problems with the site itself, namely with the personal account. We have already contacted you several times and still cannot solve the problem.
I always receive goods in the online store. The girls who work there serve customers well. They will always tell you when there are questions about delivery.
You have debited money from me illegally. I received a message from the bank that your store debited the same amount from my card twice. I didn't do any shopping that day. The amount is not large, but this is fraud. I linked the card to the account on your platform, and you debit money from it.
On the eighth and ninth of March, I ordered goods for more than 60 thousand tenge, and paid for the orders. There was supposed to be a delivery today, tomorrow. I looked at it now and was horrified: everything is clean, as if I didn't order anything and didn't pay for anything. what is this? a new kind of fraud? The whole story was cleaned up. I don't have the words. What should I do?
What to do and what to do, I ordered and paid for the goods, the delivery was supposed to be on March 19, everything disappeared last night, the orders are empty, there are no contacts, there is an error in the personal account, where to write?... Who has faced such a problem, please tell me
There are a lot of people, because of the returns and the mess in the warehouse, they are looking for goods for a very long time. The employee cannot cope with such a large flow. I ask you to take measures to streamline the warehouse or hire more employees.
In general, it's terrible, it says the product at the delivery point the product arrived on December 12, today is December 22, I ordered delivery by courier-the product got stuck at the pick-up point and that's it, the problem with couriers or what is the reason!?I ordered for a gift, all deadlines are overdue😡
I ordered the product, paid, delivery is already delayed for 2 weeks, so it is also not displayed in my personal account, I contacted technical support, each time a new person answers and each in different ways, that is, there is a problem, then there is no simply unsubscribe that we are doing without any solution.
Hello everyone, on March 17, I made the order and paid, everything disappeared from the site, then they made the cancellation of the goods. I have a question where my money is still not there.
I really like the issuance point...
everything is cool...
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Юрий
Level 15 Local Expert
December 1, 2021
The entrance is inconvenient, there is no Parking, the steps are not cleaned (it was almost a day after the snow stopped falling), I did not even see the sign at dusk.