Wildberries
12 reviews
April 19
Good afternoon! Today, 04/19/2025, I picked up an order consisting of 14 products. 12 of them are blouses of different colors, styles, and sizes. Unfortunately, I did not like any of the models, I made a refund, the employee of the pick-up point was very tired of checking and returning the goods, after checking 11 items, she reported a stain on the 12th blouse and the impossibility of making a refund. It would have been fine, but I came for the order without a single gram of makeup, and the mark was made with lipstick or pencil.I have a question: how did 11 of the 12 blouses turn out to be clean and without traces, with the exception of 12?) 🤡
See original · Русский
1
1
April 11
Disgusting pick-up point!!! I've never seen anything like this before. They haven't been able to find my order for exactly one hour (!). A very incompetent employee. He asks to come another day, supposedly during this time they will try to find the goods. Other clients come with the same problem and, alas, leave with nothing. A large crowd of people, due to the slowness and sluggishness of the employee, queues of 10-12 people gather. The interior has become somewhat dirty and untidy lately. I managed to call the administrator of this point. But she couldn't solve the problem either. Friendly and professional guys used to work here. Please take appropriate measures.
See original · Русский
1
May 1
Disgusting attitude towards the customer and rudeness on the part of the employees. On 30.04.2025, I came to the PVZ to try on shoes. All couples were opened on camera, without marriage. After fitting, the shoes did not fit. But when packing one of the pairs in a box, there was a slight contamination on the side of one sneaker from the sole of the second sneaker (because there were no protective pouches for each of the sneakers). The employee considered it a marriage and illegally demanded payment, not letting her out of the detention center and calling the police. At the same time, I easily removed the contamination with a damp cloth. Incompetence and arrogance of employees. She threatened to block my Wildberry account.
See original · Русский
2
May 7
The point is underestimated. The workers are very polite, if you treat them like that. I always smile when I walk in, and they smile back at me. People have stopped appreciating other people's work, and they think they owe them everything. I always order here and everything is more than perfect. 👍🏾
See original · Русский
October 25, 2024
Today, on October 25, I faced the rudeness of an employee of the point. Initially, while I was standing in line, I noticed that the girl was annoyed by the visitors of the PVZ, she was all on her nerves, talking rudely, sighing. When I received an order - 4 Bolognese coats, there was a queue and it was inconvenient to fully open all the coats on her counter - there was not enough space. Several coats were in opaque bags. Then I went into the fitting room, examined the coats and some did not fit, and one was a different color, not the one ordered. All the coats were undamaged, I put them neatly in the appropriate bags. When I approached the girl to return all the orders, she was outraged that I did not immediately refuse a coat of a different color at the counter, and now she makes it out as a marriage and with her forceful decision charges me money for a coat that did not suit me in color. I told her that I had not left the PVZ anywhere, you can just make a refund as by marriage. To which I was told - you went to the fitting room and opened the package.But if you don't open the opaque package, you won't see the color. It doesn't matter where I opened it. Two meters from the counter or right next to it.I was in the PVZ. The coat was undamaged and defective, but in a different color. But the girl practically sent me away, said - I have already debited money from your account, without my consent and approval. She said, complain, I want to quit, that's what I need.People were standing a little stunned. If the girl asks, then satisfy her request for dismissal. She doesn't need to work with people, she doesn't have a friendly attitude towards clients, an understanding of the situation. It's better for this girl not to work with people at all. We can also conclude that if she was so rude in the PVZ at Bogdanovich 60 with impunity, then she feels support from the administration of the PVZ. I was most outraged that without my consent, the girl took and debited my money from the card just for a minute, did not want to do anything and also got rude… I've been going to this point since the opening. And it was the first time I faced such a situation. I hope she won't be there anymore.…
See original · Русский
4
2
January 24
I came in and waited for 30 minutes for the driver to pick up the orders, along with other customers. Why should we stand and wait while you solve your logistical issues?
See original · Русский
1
January 24
Terrible incompetent service, money is charged from the card for rejected goods , dirty and smells of sweat, I do not recommend choosing this pick-up point!!!!Wasteful maintenance
See original · Русский
December 31, 2024
Everything is fine, fast and sensible. Very pleasant, courteous staff.
See original · Русский
May 9
So far, my favorite PVZ has been making a refund, the employee is friendly, very friendly and sweet, it was nice to communicate, a great atmosphere created by just one person
See original · Русский
January 7
A good pick-up point. Polite staff.
See original · Русский
December 8, 2024
Very slow, one employee is working
See original · Русский
October 26, 2024
10/25/24 a very rude employee was working
See original · Русский