This is the first time I've met such a boorish attitude! I came to pick up my order, a manager named Julia tried to sell me a non-existing product, write off money from my card for it! Pointing out to me some non-existent rules that I have to pick up an item that wasn't even in my basket for a minute, she made a whole spectacle in front of a huge queue, exposing me to ridicule! Telling people that I'm holding them up! Escalating the situation that I have to pick up this product and she doesn't care! I asked for a complaint book - it's not at the pick-up point! Just the phone number (I don't know who: the manager, the director? Who is he?, they didn't even introduce themselves to me, there is no position or name written on the sign!) I had to call him: abruptly, the goods have already stopped being hung on my card! I didn't hear any apologies from the manager! And I also heard from her "friend-colleague" that it's not the first time I've confused the product! What's the point? I didn't confuse anything, it was definitely a joint of Valdberis! But I started to remember these two "young ladies" that I had come before, that they didn't like something there, and so on.. Can you imagine? The employee should also like you! Otherwise, you will be credited with everything that your imagination desires!!!The result: the mood was ruined! They didn't ask for an apology! There is no complaint book! Thank God they didn't hang a product that wasn't in my account in the order, it's just some kind of game! Check how much money is being written off and for what!!!! And finally, they made a mockery of people!!! If you don't know how to work with people, go wash floors and toilets, but humiliating people you don't know is not allowed!!!! You work in the service sector, not on a farm with animals!!!
Rude and vulgar attitude. They dictate and interpret their own rules without following the rules of the trading platform. Without my confirmation, they charged money for the product that I refused. They wrote off the money, considering that from their point of view it was defective: a dirty strip in the place where the thing was folded (the pants came in this form). The dirty strip was cleaned with a wet cloth. They refused to give the management's phone number and a book of complaints and suggestions. With chuckles, they offered to take him to the police station. The seller of the product confirmed that there are no grounds for a refund due to a marriage and you can return the item within 14 days in any PVZ :)))
Until recently, there was an excellent PVZ in terms of employee attitudes and their work. After today's visit, it's better to use 55 Rafieva in the future, a very young employee, instead of explaining adequately, began to be rude when I was silently waiting for the payment due to unpacking the non-returnable goods. The conversation should have started with an explanation, not rudeness. I had no intention of refusing payment in case of anything.
The pick-up point opened relatively recently, I picked up my purchases here several times. The staff is friendly and courteous, I like everything, only positive emotions.
The item specifically went bad. When a girl with very short hair was working, it was always nice to come in, but now the staff is working, to put it mildly, not very well, neither hello nor goodbye, they look with a crown on their head, they are also rude, I change the point, it's better to walk longer, but be in the mood))
Excellent pick-up point, located in a very convenient location, satisfied with the delivery and service, everything arrived safe and sound.
Thank you for such an institution!!
Another PV Wildbury, every month the spouse leaves here half a fee for various useful little things: dolphin food, a sock holder, steaming cats, a saddle for a horse, a D. Beckham suit, Shrek socks, cassettes for a video recorder, a set of colorful zebras, a black and white rainbow, a fragment of the Chelyabinsk meteorite, a tyrannosaurus fang, etc. And most importantly, You can't argue that she needs all this. Good PV, I go there every day after work...
I like PV - I am satisfied with the service, the speed of delivery, the quality of packaging and delivery of goods! Special thanks to Marusa for the careful packaging and gift ^_^ Nice)
Very nice men work here. Polite. The room is clean, there are mats on hangers for new shoes in the fitting rooms. Everything is pretty neat compared to other pvz. I wish there were more of them!
The pick-up point is not bad in principle. But there is one employee with long dark hair, very rude. Swears, snaps (nervous). If there were no other good employees, I would give 0 out of 5 stars.
A well-located point, although the service area, as I understand it, is quite large, there is almost never a queue, and if there is, then it is two or three people. The employees are polite and serve quickly.
I was in three more PVZS before that. This PV is the cleanest and friendliest. They always greet you with a smile. They even allow you to bring a dog with you 🤍
Very nice and lovely administrators 🤍
The pick-up point opened recently. There are few people compared to the point at 55 Rafieva Street, where there is sometimes a queue on the street and you wait for half an hour. The staff are always polite and work quickly.
Everything is fast, clear and to the point. And they provided assistance in the return. They helped with the design. There are no questions for them. Thank you for working for us!)