I urgently needed to buy one-day lenses, the map showed this place. The building is an office building. There was an office /pick-up point inside, but you can buy lenses. But. For the first time, I was faced with the fact that you can't buy one lens at a time. They said that they sell from 5 pcs of one diopter, because this is an online store and they wholesale. This is the first time I've heard this. I did not ask for a book of complaints, because I was in a hurry. In general, I do not recommend this place!
I have been ordering lenses here for more than 3 years. The prices are average, the operator always calls back and chooses a convenient delivery time. A big plus is free shipping from only 50 rubles
This is not the first time we have used the services of this online store. Nice promotions for lenses. Everything is fine. After ordering on the website, we called and clarified the details. Everything is fine! Thanks!
It was the first time I used the services of this online store. Everything is fine. After ordering on the website, they called, specified the delivery time and payment method. It is very convenient that you can pay via EPIP. The courier arrived on time. Everything is fine! Thanks!
Nice promotions for lenses, the couriers are friendly. It is a pity that the delivery window is large: about 5 hours. And that the arrival time of the courier and the information from the manager differ: the courier calls in 15 minutes, the manager informs that the courier will dial in half an hour. If the time coincided, it would be great. :)
A great store. I placed an order on the website with delivery by Belpost on Sunday, on Monday they called back to confirm the order, on Tuesday I already received it in the Vitebsk region. As quickly and efficiently as possible. Thank you, the store is now in favorites, I will buy more 👍
Excellent service. Excellent staff. The mode of operation is simply magnificent. Now these are my favorites in the field of optics. They have everything and more at the most attractive prices in Minsk
I called the company on 10/31/2022 to clarify the details of my previous order from a year ago. The girl answered almost all the questions very politely, but unfortunately it was not possible to get some of the information, since the order was a long time ago, a year ago.
I was very pleasantly surprised when, 20 minutes later, the girl called back, said that she had raised some archival data and finally answered my questions. By that time, I had already chosen another optics for ordering lenses (it was corny cheaper there), but after that call, I naturally ordered from WDL. Such a focus on customers and such responsibility is very cool! It is absolutely worth any overpayments. The lenses were delivered on the same day, and the quality of the goods is as always on top.
I have described only one case of interaction with the company, but in fact I have already bought goods from them several times and passed inspection, always very quickly, efficiently and pleasantly.
See original
Show business's response
О
Ольга
Level 9 Local Expert
June 26, 2024
Prices are lower than those of competitors, fast delivery, good shelf life. I used the store's services for the first time, but I think I will become a regular customer. Thanks!
An excellent, convenient and thoughtful website with a wide range of product models to choose from, excellent support — the manager contacted me, clarifying such nuances as the dark blue color of the frame, which can be confused with black, and saw that the delivery address is an office building, asking if I could offer a different delivery time, since most likely the delivery time will be later than the end of the working day. Thank you for your awareness. An unambiguous like.
I ordered lenses and a solution. I was pleased with the pleasant 3+1 discount (you pay for 3 lenses, 1 as a gift). I made the order through the website, the store manager called back within an hour, clarified the details of the order and the address. Next day delivery, the courier is very polite, called in advance (45 minutes in advance). Everything is very fast and convenient, prices are much lower than many Minsk opticians! Many thanks to the store!
I really liked the online store. After placing the order, the girl called back in a timely manner and clarified the details of the order. The courier arrives on time, at a time convenient for the buyer. Thank you for your work, I will definitely order more!
I have been using this company for many years, everything has always been fine.but unfortunately, now I live at my address on 50 let Pobedy street, delivery is not carried out and unfortunately I will look for another company because it is far to go after them.It's a pity that your delivery range has changed. 😥
I ordered and used eye products several times. I like everything. From the pleasant voice of a specialist, competent advice, several payment and delivery options to always a high-quality product. Next time I use the wdl service without hesitation.
I couldn't place an order on the site so that I could get a promotional lens as a gift (order 4, pay 3, when ordering 4 pcs, the price is set for 4 pcs, not 3, the order is not correctly placed). I called on the phone, the operator told me to make out for 3, and the fourth one will be brought in a different package, my diopters are there. The courier brought only 3 lenses (what were the pickers thinking about?! a person with M.B. 3 eyes?!), no gift cards. I couldn't pay with my card, something didn't work for him. Everything passed by, while I sat all evening waiting for the courier at home. Time has been spent, but the product has not been delivered according to the order.
I made an order on the website. I paid through erip. The personal account is designed incorrectly - there is no way to view the order history and the stage of order fulfillment. The shipment in Belarus is paid and not very fast - I received the order only a week later. With the order, they did not give any discount card, neither real nor virtual, although the site has information about providing one when ordering over 25 rubles, my order was more than 60 rubles. There are no complaints about the quality of the products so far - I have not opened the branded lenses yet, because while I was waiting for the order for a long time, the deadline for replacing my old ones came and I had to buy ordinary lenses and a solution in another store.
I really love this store, always fast delivery and great prices! The other day I bought one-day lenses for a month at once and they gave me a very good discount! And they also make custom glasses for the computer of cool quality and pleasant prices!
I made an order in the evening. In the morning, the manager called, checked the order, and offered to replace the missing position. Everything is correct and unobtrusive. The courier delivered the order on the same day.
Thank you so much for the excellent service.
I left a request for glasses. The manager quickly called back, clarified the shipping address, said that in 2-3 days the goods would be delivered by mail. Everything came on time. No complaints! Thanks!!!
Good afternoon!
I would like to express my deep gratitude for the courtesy and attentiveness of the team, including the couriers of your online store.
The defective product was replaced, which I had already forgotten!
I highly recommend this seller!
I ordered 6 lenses, a solution and eye drops that week. I received everything as expected, a specialist called me beforehand and clarified the order. An SMS message came about the delivery from the order's post office. I am satisfied - high quality and not expensive! Thank you.
I am ordering lenses and solution to Vitebsk for the second time, everything comes very quickly, the staff is polite in communication. I will order more!