The work of the bus station staff is very invisible to ordinary people who do not encounter this profession on a daily basis. That's a thousand answers in a day, a million clarifications of the same questions, and still for someone, you won't be a qualified employee. But the girls are used to this, you won't be good for everyone. There are people who understand the work of any institution, but there is another side of the coin. In any case, people have been working there for years and know their business. They will always go to a meeting and solve any issue.