The service was refused and the cashier was closed, referring to the audit, and there was no apology and no prior notification. They suggested contacting other banks to exchange currencies.
In the evening, one cashier works, because of the long operation in this cashier, the staff does not think how to speed up the process, but suggests not to wait and go to another bank
Terrible service, the bank does not care about customers, it feels like they are doing everything to not return to them. It was necessary to urgently pay for the operation at the notary, but the cash register was closed in front of the nose for a technical break for 20 minutes without apologies and warnings
The bank and branches that really mock their customers, judging by the review below. The same situation happened to me. On March 14, I visited the branch on Bogdanovich Street to open a deposit in yandex units. One bill was rejected at the cash desk, what the problem was, it is not clear, but they put the unit through the glass and claimed that this problem was with the bill, although it was not fake and visually and to the touch no defects were observed..Not torn, not dilapidated, "not washed" and so on... Okay, I decided to go to the bank that recently issued this bill to me, they checked all my money, changed the "not good" bill to a new one and were surprised that it was not accepted by VTB. On March 15, we went to the branch on Gikalo to open the same deposit, but there they were already "defective" at first there were 5 bills, then, after calling the administrator, there were 4 bills... Well, how is it? Bottom line: the deposit was opened in another bank, where there were no problems with any banknotes, although I honestly told them this story. It begs the conclusion about VTB bank that the search for "bad" bills, with further acceptance of them on commission, is the corporate "hobby" of this bank! For years, my family members and I have been clients of this bank. There was a bad sediment left! I won't recommend it anymore.
Of course, I don't like the bank at all
They did not warn me what documents were needed when I asked, and when I asked to send them to the employee's email so that he would print them out, they refused
There is no information written anywhere that on the last day of the month they work until 4
I don't like the service at all
There was a currency left after a vacation in a popular country today. I asked by phone if I could deliver them to this address, they said: "Yes, but the bill must be in good condition." Mine was just perfect. Arrived. The cashier girl looks, twirls, grins and concludes: "no, we won't accept, torn." Shock, where is that???!!!
Can you imagine the area of the sharp end of a needle? A "rip" of such an area was found, counterarguments were not accepted. No, that's all. I invited the boss who was on the spot, she also did not see the problem in the bill, but the employee, as they say, "drowned to the melt", she does not hold rebelliousness :) Bickering, arguments, time. In general, under the pressure of the authorities and the queue, it still turned out to appeal to common sense (no) The cashier gave up, took the money again. After that, the bill was subjected to a 10-minute execution for other "shoals". The price of the question was (attention) 18 rubles)))
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zfroom
Level 5 Local Expert
September 20, 2023
in this department, employees do not care about customers, they sat for 20 minutes waiting for them to start calling, all employees went about their business, one was on the phone, one was painting pens, the cash register was generally closed. It feels like lunch was at 5 p.m.
I was glad that you helped me, but when it came time to pay. I took the goods in installments from your bank, through the online store. And I faced rudeness from a bank employee. What was it? There was an employee's mistake in the payment document, I began to clarify what I should do. She keeps telling me, like a robot, that this is my mistake, although clearly the mistake was not mine. As a result, I gave the phone to my wife, and it turned out that yes, it was a mistake, not mine. WHERE ARE THE APOLOGIES!?
I went in to change the currency, stood in line decently, then the window was buried for lunch for 40 minutes, despite the fact that only one worked, insanity ...☹️