It so happened, I had to contact VTB RB, they can't help clients from the Russian Federation with anything. Neither the balance nor the account.
I doubt that other banks would share customers.
In general, their bases are different and if there is a problem, then the citizens of the Russian Federation in the Republic of Belarus will not help, as well as vice versa
I use the exchanger exclusively there. Electronic queue. A good course, but often you have to wait a long time because of the priority of working with legal entities.
A great bank! You can leave a request for a call so that you don't have to wait on the line. There is a place for children in the bank where they can draw
Hello! The most disgusting bank and the quality of service. It's as low as it gets. I don't want to see, I don't want to hear. For 14 years, the organization signed a salary agreement with them, we were forced, everyone spat, the worst bank of all. They charge money for everything.
I applied for a transfer of Russian rubles in cash to my VTB card account in St. Petersburg, the issue was resolved fairly quickly, the staff was polite and attentive, the transfer came the next day, although it was supposed to go within 7 working days. Thank you.
I made several installments through the bank. I really liked that I didn't have to wait long, the girls are very nimble. The conditions are all clear. I recommend.
Very incorrect service at the exchange office located on Trans Oil on KATIN BOR street. Roughly, the service is stopped in front of the nose and the recalculation of funds begins. This exchanger mainly serves drivers from different countries. A request to the bank's management is to teach the friendly attitude of your employees or give work to those who know how to work with people, and do not disgrace the border city.
My personal advice is to refrain from the services of this bank. Everywhere they try to "cheat" - interest; service; written answers, etc.
The bank "pulls" and is not shy.