Bank Vtb
85 reviews
September 16, 2024
A good, decent bank. There is a public transport stop nearby. You can get a TURTLE installment card. 4 stars because the room itself is very small inside, there are very few places to sit down, sometimes you need to stand outside while other customers are being serviced at the bank. If you are on a car, then there is almost never any free space to park the car
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January 2
The staff is at a high level. They were competent, qualified, polite, and solved any questions I personally encountered very quickly.
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February 11
The map shows the exchanger, which does not work on weekends. The location is very inconvenient and there is no parking. You have to leave the car on the roadway and interfere with traffic
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February 1
The service is fast, the staff is polite. There is a parking lot right next to the entrance to the bank, which is very important.
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February 28
There is no worse bank in any country in the world than VTB. You can't drive up or answer the phone. They don't give you information. You can't close it. You can't block anything. What kind of bank is this
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January 26
The most unprofitable currency exchange rate. The staff is not friendly. I live nearby, but I never go.
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4
January 15, 2024
So-so service, nothing to do with the Russian branches of VTB. Giving the client access to the WiFi network turned out to be an impossible task for the employees of the operating room, or it is a myth about Belarusian friendliness and responsiveness. Everyone remained indifferent, one of them tried to help, but to no avail. ATMs are working fine, people are not.I recommend that this department (completely) learn from the experience of Russians in terms of customer orientation.I visited this institution on 12/28.23 at 10.00.1 🌟 to an employee - she tried to take part in my problem, 1 ⭐️ to an ATM . The management of this department is kindly requested to respond to this review.
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1
October 17, 2023
The bank employs professionals. Always polite, responsive. They answer any question correctly, give the necessary advice and advice. Thanks to the bank's employees for their hard work!!!
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1
January 29
Thanks to Lenochka D. From the office for quick card processing and additional services
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March 10
Attitude towards customers!!! Always on top!!! Well done!!!
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August 4, 2023
The bank is, so to speak, the best of all.a good and professional approach to clients.there are practically no queues .I really like this bank..It is immediately obvious that talented specialists are working..
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2
January 10
The worst bank! Every time I try to cooperate with them, they refuse all the time
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September 27, 2023
Plus bank installments for stores. It 's convenient . Minus is their lending policy, a loan at a high interest rate and plus there is a loan insurance , the amount is not small. Insurance may be beneficial to someone, but if you are planning a loan for a short period and a small amount, it is not profitable at all.
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December 9, 2023
The digital queue is like a lottery. My number 89 is just coming up, and here is 88 and my next one, finally and...... I rushed 90. 91.92. And after 100 it has already passed!!!! I stood for an hour, new people come in, take a number and they are immediately called and they leave after 5-7 minutes. And I'm waiting like a fool... At the same time, there are about 10 people at most
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October 24, 2024
Bank employees smoke in the courtyard of an apartment building, after which they throw cigarette butts on the lawn, which prevents an adult from carrying a cigarette butt to the trash remains a mystery. Maybe the bank can somehow improve the culture of its employees?
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1
August 24, 2023
A muddy bank. Instead of the announced 14%, I put up 24%)))
And with all my timely payments, they refused to issue a repeat Turtle card.
Is this after 6 years of using their services?)))
And a man with three overdue loans was sitting next to him and was applying for a new one, as I assume) In general, I do not advise under any circumstances
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2
November 22, 2022
If it were possible to put 10 stars, I would put 10.The staff are so attentive and responsive, as long as I visit there, I never get tired of saying thank you. If you have any questions, they will help you and explain everything. I HIGHLY RECOMMEND IT...
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September 28, 2024
Parking a car near a bank is a quest!
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July 14, 2023
Convenient location. Friendly staff, all our questions were answered quickly and without problems.
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September 6, 2024
Friendly staff, comfortable office.
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1
July 1, 2023
A great bank, it will always help, it has helped me out more than once when I urgently need money.quickly and efficiently
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November 18, 2022
It's simple, commercial, a bank, but attentive attitude, when paying off a loan, there are no questions, if you fulfill all the terms of the contract, therefore, be careful when concluding the contract.I conclude a contract, not for a year, no questions, everything is according to the contract, you can work remotely through your personal account, which is very convenient.
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May 27, 2022
My story, briefly:
A bank employee called me in the summer and informed me that I had an overpayment on an installment plan that I had to come pick up (by the way, I paid the installment plan a year before the call). I managed to stop by only two months later. Upon arrival, I found out that the refund amount is 15p less than originally stated. It turns out that not only did they report the overpayment only a year later (and all this time they "used" the money in circulation), they also charged me a fine, such as for storing this money (which began to accrue, as I understood, just a year after the overpayment). In general, the amount is small, but it was unpleasant and I felt cheated.
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3
November 24, 2023
Good service, always help and explain everything.
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November 16, 2023
The employee, as it turned out, did not close the loan, it took a long time to figure it out...and in general, the staff is good
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November 11, 2022
A great bank. I recently took out a loan. The service is on the level. The attitude towards customers, I would say caring. A small minus, I have been waiting a long time for a decision on lending.
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3
October 31, 2022
A very good bank, we took out a loan for a TV and winter tires. The service is fast, the location is good.
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June 23, 2021
Both the terrible bank and the terrible service!!! There are no questions for the specialists in the hall, everything is always polite, but the girls at the checkout are talking to something, they talk to "fuck off" when you ask any questions, they are constantly dissatisfied with something. In addition, to close the account on the Turtle card, it was necessary to wait 3 days. Then I call the bank to find out if the account is closed for sure, and find out that there is an overpayment, which no one even REPORTED! I had to go back to the bank in order to collect the overpayment and wait for the account to be closed after that for 7 whole days!!! I will never contact this bank again and will not advise anyone!
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2
July 28, 2022
I only used the loan for a month. Clearly the specialist served, politely. The loan was repaid in 15 minutes...thanks to the bank and its specialists. HELPED OUT!
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January 22, 2023
It happened a couple of times. Good conditions, polite and qualified staff.
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May 4, 2023
Good service, lovely interior soft sofa
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July 14, 2023
Yeah, this is my bank!!! 😁😁😁 The service is at the highest level!!! Well done!!!
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March 4, 2024
A lot of words!
The result is 0-
I do not recommend it!
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July 21, 2023
The service is fast and convenient for the customer.
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September 12, 2023
Polite staff. Good bank conditions.
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July 29, 2023
There is always a queue with a long waiting time.
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November 30, 2021
They also work on Saturdays, there is an electronic queue, a corner for children. And even Plato observes the mask mode at the entrance. The last working day of the month is a shortened day.
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August 20, 2022
Thanks to specialist Oksana! She was very attentive and polite, she issued the certificate quickly. Thanks a lot
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November 5, 2022
Why do you need a phone if you don't take it????????? You are the only bank in Gomel with such a problem.
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February 2, 2023
Good service, great deals.
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April 11, 2021
I no longer have a foot in this bank, why the electronic queue, I stood for an hour or more, my number was not called, I wanted to close the card until I demanded a book of comments, and only then they immediately sent me to the chief specialist, so this is how we need it, so nothing will move until you complain.
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3
December 3, 2022
-1 star, two specialists and 20 people in the queue. I hope I won't come back.
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February 1, 2022
There are no ATMs in the premises. For foreigners, you can only get a debit card with a deposit amount. In this matter, the oasis was charmed
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1
August 14, 2021
A good range of services, friendly staff. In general, a decent bank from the point of view of both individuals. persons and legal entities
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August 1, 2024
Good👍
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1
October 18, 2023
The best bank in the world )
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June 29, 2021
The bank has announced the Western Union money transfer service. In fact, no one wants to do this on the spot, or can't (VTB branch, Gomel, Sovetskaya). It would seem that this bank is not able to perform a simple financial transaction!!! The competence of the staff is at the lowest level. Even the review in the book of comments and suggestions was not allowed to leave. It is worth thinking about the image of your institution.
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September 16, 2022
The service and staff are on the level, but the percentages are scary)
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December 28, 2020
A terrible bank. The girl stood in an incredible queue in the stuffiness for an hour and a half, when the turn came, the specialist refused to serve, we close. Constant conflicts in the bank, which are already aggravating the situation.
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July 13, 2021
The bank itself is on the central street of the city. There are usually a lot of visitors. There are 2 ticket offices in total.
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