I arrived on Friday for the order, forgot the code that is needed to receive the parcel, and I was offered to come on Saturday. I specifically clarified what schedule the company was working on (talking about 16.11, when it was necessary to work out), to which I was answered: we work like everyone else and will be open until 18:00. As a result, I arrive on Saturday evening at 17:00, and it's closed there. Time has been wasted.
Terrible service. The cargo was delivered, there was no information that the cargo was delivered for a long time. There are also problems with cargo delivery. I wanted to write this in a comment book, but it wasn't there either. I don't recommend it. Never again!
The delivery is not expensive, everything was given away and delivered quickly without delay. The location is not very convenient (there is not enough information).
We often use the services. We ship the goods to different cities of Russia, not only the center, but also remote Sevastopol, Donetsk, Krasnodar. A convenient personal account. The staff is attentive, everything is on time. I have no comments, only thanks. From the latter, by order No.230376952, export to Novosibirsk. The driver was late for picking up the cargo, did not have time during working hours, called, warned, agreed, it's nice to work!
I really like the Vozovoz company. Before them, I worked with different delivery companies from Minsk to Nizhny Novgorod. But there were some problems with everyone, then the deadlines, then the payment when ordering one amount upon receipt of another.
The cargo carrier always delivers the cargo on time or even a day earlier than the specified time.The staff is polite, the location is convenient.
This cargo No. 220863540 was delivered from Minsk to Nizhny Novgorod on time
The next order 230117817 has arrived. Before that, I checked 3 more carriers. All were based in the same Shabana industrial zone. Without naming the companies, one is regularly impolite and managed to lose (mix up) the Moscow-Minsk cargo. A joint of them, and I went three times. The other one was not happy with the prices at all. In general, I've played enough with the choice. And I've already transferred 4 loads by truck. If from the point of view of public transport, the location is very so-so. One bus. Or from Shabans + walking, this is for the nobility. But it doesn't matter for cargo, you probably won't be lucky on the bus. I really like the customer-centricity of the contact center. There is a sense of personal care, a desire to help. It's like +100 in karma.
Awful. Wooden crates are imposed, which is why loads are doubled in size, respectively, and additional payments are taken, and without warning. You fill out an application step by step on the site, it is accepted, and then + 30% is added to the shipping cost.
After the PACK carried a large bulk cargo for 3 weeks in parts (for some reason they forgot to load it in Moscow), they tried to work with this company. Everything arrived in a week. There was a small jamb on our side at the fence from the terminal - everything was resolved on the spot. It is not entirely clear with the point of unloading, it seems that they should have been delivered to the address immediately, and not to lie on the terminal, but perhaps the sender indicated something wrong, although he says that he indicated the address. We will continue to watch.
I often visit different transport companies. This company is the fastest in terms of service. They weighed it, measured two murals and the goods left...
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Виталий Cычевский
Level 11 Local Expert
February 24, 2023
An interesting company. It is difficult to estimate, even though they have already brought me large parcels from Moscow 2 times. But the whole truth is that before them, the parcel was rolling around the world. And of course it was slightly... Or the whole thing is not very wrinkled... But I don't think that in 3 days they were the ones who made the wooden box. Therefore, let there be 5 stars. In general, they serve quickly, no one is rude and do their job. Last time, they also helped to load it. The location is only for pick-up by car or taxi. But considering the specifics, it's quite normal.
Terrible service!!!! The cargo arrived three cargo spaces = both the packaging and the crate are damaged, and the saddest thing is that the cargo itself is damaged. They don't explain anything, they run around. I wrote a claim, and as a result, everyone is to blame, but not the carrier. What's the point of such a delivery. ... But we did. At least that's how it is. Nonsense. I don't recommend it to anyone. And I do not wish the Vozovoz prosperity for their service and quality of services.
I don't have a good experience with this company.I sent it from the Russian Federation.St. Petersburg .everything went well from there and they came, took it away, reported, sent it and tracked it.As things got to the territory of the Republic of Belarus, that's it.....You can't get through to the company, no one is calling you back. In general, the plague is all. And it's not worth talking about getting a discount even in Russia. There are entirely technical errors on the company's website.I do not know how you can get at least some kind of discount in practice for individuals. As a result, I spent a huge amount of nerves, time, and money on my phone to get my own things. And no one even told me I'm sorry. And the second time he entrusted the search for things in Russia to his wife 5 months after the end of the work contract. And she also got into this company, which attracts, as it were, "low prices" and high service. The one who bought the franchise (I may be mistaken) or the company itself has no idea about the service and basic rules of decency. I do not advise and do not recommend it. But maybe with legal entities, the situation is completely different, which I strongly doubt because the people who work are all the same.
In Belarus, We received the cargo from them as a recipient (Legal Entity). They (or some other intermediary) issued the documents for the recipient to a private person that we do not know. The request to correct, provide the correct documents is refused.
Be careful and careful with them!!!
If you are not sure about the correctness of the documents, in no case sign them and do not receive the cargo! Once you do that, you won't get anything out of them!
I have never met a worse company in my long practice !
Order 210727720. Hello, everything arrived on time, without delay. Special thanks to the guys from the issue.
The pallet was loaded into the truck without unnecessary "sighs", I did not have to drag 0.5 tons myself. Everyone was polite and courteous. I recommend tk vozovoz, as they are responsible for their work.
Thank you, we will cooperate.
Order 200775969
I placed an order right next to the new year, everything came on time, despite the holidays.
I was satisfied with the quality of service of both managers and employees of the issue.
I recommend it!!!
Order 210808080
I am satisfied with the work of the tc.
The order was accepted, delivered on time, and paid by bank transfer. The text message came. I decided to make a delivery to the address, I was too lazy to go.
Everything was decided without leaving the house.
Everything is clear and calm and inexpensive!!!!!! We will work!
Yesterday, I spent an hour and a half trying to apply for a parcel pick-up and delivery. I registered, because there should have been a discount through my personal account. The discount did not appear, I tried to clarify with the operator (the operator did not explain anything, the connection was constantly cut off, but no one called back). The application was issued, but not correctly (cargo pickup before 13-00 and still without a discount) attempts to call were unsuccessful. I wrote a letter to cancel the order, dialed at two o'clock in the afternoon and just asked if you should cancel the order.