Very helpful staff, competent managers. They explain the current problem competently and clearly. The disadvantage is the long delivery time of spare parts
So, if you are the owner of a brand new VAG, then you are here. Car service by appointment. A large showroom, courteous consultants. While the masters are serving your iron horse, you can sit in the cafe on the second floor. For seekers of nishtyaks, there are showcases with new things on the wheelbarrow. There are tires, rims, key rings and all sorts of useful little things for a car enthusiast. But there are questions about the service itself. The staff that accepts cars into the service is extremely stingy with communication and information. As a report on the work done, they will give you the acts and try to quickly send you away. They rip off a hundred grand for the service and will not deign to explain how they took care of your swallow. You won't get any recommendations either. A couple of episodes of such arrogant service and you can safely go to the car service to Vasya. At least you can talk there and the prices are not draconian. But there are no guarantees. Although not everything in this car dealership is under warranty. Alas. The world is cruel, and the dealers in it are even worse.
A great center! Qualified specialists! Clean car service area! A good selection of car models! There is a mini cafeteria in the waiting area for customers! I recommend it!
Excellent service. The team is good-natured and does not leave without attention. I bought 2 cars from them. Repairs are always quick and accurate according to the regulations. Very convenient location
Very lame service- I drove the car, two weeks of searching did not bring results. They work the old-fashioned way, they don't know compdiagnostics, they use the poke method wherever they don't need to.
On the plus side, they work both on Saturday and Sunday, the managers of Almat and Olzhas are great.
Among the disadvantages- the prices for services are very high, the range of spare parts is low, the location on the edge of the city delays the repair process and the search for spare parts.
A good car dealership, clean. The prices are of course space! The service is lame, the manager Birzhan liked it better, he was a good guy, once he asked about the alarm system, he instantly solved the problem.
It sounds beautiful, of course, Volkswagen Center, but alas, only the name is beautiful here, they took money for diagnostics, did not help in any way and charged more for repairs, there are simply no words
Horror, horror, horror.
according to the advice of Volkswagen astana, the repair prices are crazy, for the same thing, the staff is slow and in no hurry, they don't care about you at all.Trade-by something - they just want to deceive you, the prices for your car are simply ridiculous.And also the imposition of extras - you would impose a bread box and a knife on me to buy bread in the store.
When there was Merkur and the service was normal and the prices were attractive - as Merkur was sold and the staff dispersed and recruited workers from Bipek-Auto, the boorish attitude was immediately felt as in Bipek-Auto.
I do not advise you to go there - they will rip you off to the maximum and do everything in one place.....
Despite the general hysteria around spare parts prices, VW in Astana offers spare parts at reasonable prices! From now on, they have mine, even though I'm from Karaganda!
It is located at the end of the city, the service is zero. There's not even a water cooler. To have a snack, when you are waiting for your car in the service, they are sent to competitors in the Toyota center. And this is a service in the capital. in Kostanay, the service center offers free coffee while you wait and even offers to rent a car. Knew. I would have bought a different brand of car about such a service.
The service leaves much to be desired, from the guard to the managers.
Without greeting or any politeness (the guard) demanded to stop the "free", in his opinion, inspection of the cars in front of the entrance to the salon and go to the manager.
The managers themselves are so lazy and reluctant to talk about cars, doing us a kind of "favor".
There was a strong desire to purchase a Volkswagen car, but with such an attitude towards customers, I don't even know now. Perhaps at another dealer in another city, but what is for sure is that I strictly DO NOT RECOMMEND contacting THIS dealer.
The building has already aged, one of the first car dealerships in the city. Excellent German cars for millions. Parking is small, but there are usually places.
The prices are inflated specifically for the service. Spare parts like the original, in fact, are taken in the same place as other service stations ..... Moderate your appetite guys....