Volkswagen Atlant-M Uruchye
342 reviews
November 29, 2023
Fast and professional service. Customer-focused attitude is also highly appreciated. Will stay with this center going forward, and strongly recommend to others. Tx a lot!
December 29, 2024
I would like to thank Nikita Polishchuk, a body repair engineer, for his competent, professional solution to the problem of repairing my car after the doors were damaged by a vandal. The work was done efficiently and in the shortest possible time than expected in the order of the outfit. I would also like to thank the body repair team who solved the problem for their hard work and professionalism.
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July 24, 2024
I purchased a Volkswagen Polo at the end of August 2019 from an official dealer in Uruchye. For 4 years, I regularly carried out maintenance and body repairs on insurance from him. At the beginning of the summer of 2024, on the approach of 5 years, a swelling of the LCP (bugs) was found on the side arches, below, from all sides. Also, when replacing the low beam headlight bulb, the master of a private service station showed me that at the welding site, during the repair of the car under insurance on 30.03.2020, there was also a swelling of the paint, which indicates that all the necessary steps were not followed during painting. I contacted Atlant M (Uruchye), the official dealer with whom I have been cooperating for all years, on this issue. Initially, upon examination, the young man said that this was not a guaranteed case. A 15-year warranty on END-to-END corrosion. I laughed, saying that I probably arrived early, I need to wait for the through holes to appear)) I INSISTED on making official documents. After 2 weeks, I received a reply on the phone that the manufacturer replied that this was not a warranty case. When asked to send an official response, I was asked to come back and write a statement. Seeing my persistence and annoyance, didn't I initially officially apply?! The next day, I received a response not from the manufacturer, but from Atlant M, where the head of body repair informs me that the paintwork began to swell due to "mechanical damage" (the surface varnish was worn off, moisture got into the microcracks - that's rust).Even when inspecting the car, they voiced this option to me, to which I noticed that on the car, externally, from a collision with fine gravel, there are chips of paint to metal, and they have been for a long time, but for some reason there is no rust, and in places where there is no direct contact with precipitation, sharply, All over the car, let's go. The second claim, about the paintwork under the hood, at the welding site, was answered that the warranty year had expired. Thus, trusting the dealer, without looking under the hood, being serviced only by him, I lost time when I could prove the poor quality of the work done. After all, any master knows that if all the stages of the LPR are observed, this place cannot be under the hood!!! it will be covered with rust after 3 years. THE RESULT! I see no point in overpaying money and servicing a new car under warranty from a dealer if he does his job poorly and evades warranty obligations!
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April 21, 2024
I painted my car here on insurance . They painted it well, and provided a certain amount for Yandex.Taxi for the duration of the work. Very convenient. The other day I took the car for a comprehensive cleaning according to the bonus program. They cleaned the interior, washed the windows, thresholds, mats, blackened the rubber, cleaned the discs from carbon deposits. I paid only 15 rubles, and I was also given 2 coffees (I was not alone). There is still a pleasant smell in the car after cleaning. I usually spend more than two hours on thorough cleaning of the salon after the winter, but here is such a gift from Atlant-M Uruchye. Thanks! I recommend it!
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March 17, 2024
The best service for Volkswagen cars! Always an individual approach, everything is always done perfectly, with high quality – in a word, at the highest level. The prices are quite reasonable and it is definitely worth it. I definitely recommend it
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June 17, 2024
Thanks a lot to Mikhail Drozdov, manager of the used car sales department, for the consultation. I took into account the individual characteristics of the buyer and steeply oriented the cars of interest from different price categories. Everything is polite and to the point.
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June 13, 2024
Good afternoon. I have been familiar with this service center for almost 5 years. I had to interact with such departments as: sales department, service department, body repair department, warranty service department. At all stages and in all departments, there is complete lack of customer orientation, not professional managers who "on the go" come up with excuses and answers to questions asked! The service is at the lowest level, I can compare it even with the most budget car services, such as Renault, Lada. It only gets worse from year to year. In the last year, even gross violations of the law have been allowed, they probably believe that the application from the consumer is unnecessary actions and pieces of paper (there is no my signature and familiarization with the request for a list of works). They came up with the request themselves, described it themselves, launched the execution order themselves, executed it themselves, just called and reported the solution, there is NOT A SINGLE DOCUMENT!!! Up is the arrogance and negligence from the manager. I do not recommend this service!!!
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September 4, 2023
Convenient location. Ample parking. A spacious, bright hall. The opportunity to evaluate the car from the outside and inside. Competent staff. Unobtrusive service. I liked everything. I visited on an introductory basis to get acquainted with the new models of the Jetour line.
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October 26, 2023
Large Parking, convenient access. I didn't find the client area right away, I thought that the sofa on the ground floor was all there was. There is nothing around, the nearest cafe is 2 kilometers away.
It is strange that you need to drive the car to the service yourself (inside). At the same time, everything is then carefully glued and covered with covers.
I liked the service itself, the staff is also friendly. On the phone, only the girl made an appointment for Tuesday, not Thursday, but the receptionist arranged everything and sorted it out.
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December 11, 2024
The service is wonderful, the staff is very polite and attentive, for which I thank everyone very much.
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March 1, 2024
I always serviced my company car earlier , I was satisfied with the quality , prices and work of the staff , several years passed and I got stuck again , since Volkswagen appeared in the family, I wanted to ask a few questions about maintenance and spare parts. Alas, sadness. I waited 10 minutes for someone to pay attention , there were 5 managers in the hall and not a single client , I did not wait , I persistently began to be interested - they redirected me to each other , and the last one , who could not get rid of me , did not give an exhaustive answer and advised me to come another time . Of course, there won't be another time....
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September 5, 2024
No one cares about the customers at the Geely Center. I bought a new car, I was given a dirty car, only a few days after payment. No pleasure from the service and the purchase. They just don't consider customers to be people.
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July 29, 2024
Cherie's car dealership is beyond praise, the staff is attentive and kind. I advise everyone to visit.
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May 18, 2024
The last time the masters greatly delayed the service in time . And so we did everything perfectly. Washing and cleaning - the quality is completely satisfied. There is free coffee for customers and a cafe at ridiculous prices on the second floor
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October 11, 2024
Did that
In the cafe on the 2nd floor, there is a large window into the rem zone (a good kitchen for such a cafe)
You can watch how your car is being slowly repaired..
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March 16, 2024
A good Volkswagen service center. I repaired my car there several times. Always decent quality of work and competent staff. It's a pity that the center has been taken over by a Chinese manufacturer.
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October 19, 2024
As always, the service is at the highest level. Quickly, efficiently, and professionally.
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March 21, 2024
With each visit to the service center and the warranty department, the impressions get worse. Visited 2TO with replacement of the rear view camera under warranty. The car was handed over dirty, with handprints on the trunk lid. The body was not inspected. After washing, I found bugs on the trunk lid. I came back for inspection and approval of the warranty painting date, and also pointed out the appearance of a parking sensor error. We took a photo, we didn't look at the partronik because of the load of the electrician. As a result, a week later they call and ask to come again, as there were problems with sending photos with defects. There was no answer to the question of who will pay for gasoline for your "shoals". They signed up separately for an electrician. After inspecting the parking lot, the sensor turned out to be defective, but there is no need to wait 1.5 months. If you work like this, you won't have any clichés left.
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May 23, 2024
I am very disappointed in the service, 5w40 oil was poured into the 2020 touareg. The manufacturer recommends 0w20. I did something in this center . Most likely, the Chinese filters were also shoved in. I drove for a couple of days, the oil level dropped. Some kind of space. This is the first time I've seen such a thing in a dealer, just without warning they pour anything. Here's the dealer's level for you. 100% this is the last time. $300 for what?
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September 29, 2024
Excellent service. Many thanks to manager Svetlana and engineer Vasily for organizing the service!
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June 14, 2024
We gave the car for repair and replacement of the windshield, everything was done perfectly, the attitude is super! Thank you very much for the work done
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November 23, 2024
Take a closer look at the photo, tire replacement + balancing, the wheels didn't even bother to wipe off the sand and stones. That's the dealer for almost 100 rubles for 2 wheels, such an approach
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March 2, 2024
I bought a car for the first time in the salon and was very pleasantly surprised, because I started on the Internet about customer service in salons. Thank you for fulfilling your dream! And special thanks to the specialist Artyom!
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April 14, 2024
I would like to express my gratitude to Daniel, the service manager.
I recommend it to everyone!
He will always tell you everything and prompt you .
Daniel, thank you very much!
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May 5, 2024
Excellent service, experienced and courteous staff. On the road, the drive belt on the engine broke. They took the car into operation without waiting in line a few hours before the end of the working day and replaced everything within 1.5 hours. All spare parts were also in stock.
Free coffee and water helped to pass the waiting time!
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October 31, 2022
In general, my wife and I have pleasant memories from our cooperation with Atlant M. At first, manager Andrey helped us choose a good car and did everything possible for us to get the car we wanted. We took the car from this car dealership. The car was given to us by the manager Nikolai. He immediately offered us coffee, and during the registration process they brought us drinking water. We have created all the conditions for a comfortable transaction. We will arrange everything quickly and without unnecessary delay. Temporary insurance was immediately issued on the spot. And since after completing the transaction we wanted to eat, we were offered a snack in a cafe, and after it turned out that the dishes in the cafe were over, they showed us the way to the nearest place where we could have dinner. Nikolai answered in detail all the questions that we asked him during the transaction, as well as after (about three days later). In general, I recommend this car dealership.
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February 16, 2024
We have asked several times about making keys for the 2021 polo. the first time they said 2 months waiting and a 50/50 guarantee, the second time they said no problem, bring a bare key, we'll go online with an immobilizer, an hour or two and the job is ready. as a result: we bought a key for 500 rubles, we wanted to sign up, but it became clear from the conversation that we had been deceived, they said first a 50/50 guarantee was made by the wine number, an hour later they called and said in general that it was impossible to do this!!!! who will refund the money for the key now!!! every time we heard something new, as a result, no help!!!!
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November 5, 2024
I really enjoyed visiting this place. The consultant is a very educated young man
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November 22, 2023
Excellent service, professional managers, fast, high-quality, convenient waiting area, your car is visible in the window, coffee coupons, well done!!!
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April 22, 2024
I have been constantly servicing the car for about 10 years, there are no problems from THIS to THAT, the work is done perfectly and they prompt when parts wear out in need of repair.
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March 18, 2024
We were serviced for 8 years in this center, but never again, I have not heard such a boorish attitude for a long time, I found out how to apply for insurance about the chip and why the appraiser only works until 4, so they began to shout and be rude at me, disgusting
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November 2, 2023
Unfortunately, I had to leave a complaint about the quality of service and service. The question was about specific employees whose qualifications and customer orientation turned out to be lower than the "garage service". We must pay tribute to the fact that the management immediately responded to the complaint and tried to steer the situation as much as possible. Therefore, when visiting this service, you can "run into", because part of the staff, as I wrote above, made a mistake about the place of work.
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September 8, 2024
The polite staff, the manager explained everything, showed, carried out the transaction perfectly and quickly thanks to Artem Martynyuk.
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June 29, 2024
Friendly people take care of the car, it's nice and it pleases! Thanks!
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June 3, 2023
Excellent service, always attention to the customer, high-quality service! I recommend that you contact the guys on supported VW. They will do it quickly and efficiently... But unfortunately it is expensive.
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September 17, 2023
Disgusting. I am a client of Atlant-M for other brands, bought a vw, came with a question to activate the lane assist camera, as a result, they ruled that this camera was not in the car, the blocks did not see it, to the question of what was on the windshield, they called the lane retention camera a rain sensor or auto light switch ... horror. I didn't argue. After 2 days, the unofficial service activated the existing lane assist camera and other hidden assistants in 10 minutes. There is no desire to drive a vw in Uruchye anymore
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July 10, 2023
I bought a car for the first time in Uruchye in 2012. Since then, their client has brought their relatives. Of course, there were complaints and shoals, but overall the rating is excellent - both for the service and for the attitude. I probably used almost all of their services, even Aeroexpress - that was a cool thing. In general, Atlant Uruchye sets the level, I can only recommend it.
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December 28, 2024
There was a nuance, I had to replace the tire with 1 pc. But they promised to make a discount next time.
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September 8, 2024
Excellent center, high-level attitude to the client.
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September 29, 2023
Everything is fine, we arrived earlier and were immediately hired. Since we were traveling from Moscow, we were offered coffee. Then a taxi was called for us, the trip cost 50 kopecks. When issuing a car, they gave water in a bottle to the track. So far this is the best service I've been in
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November 21, 2024
The service is terrible. I arrived with a creak and a knock, looked at it, said "everything is fine, the trunk lid is knocking."
I went to the usual service station - pads, discs, silent blocks for replacement.
With other questions, they also found the reason, only when you come for the second time and point out that well, it shouldn't be like that.
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February 15, 2024
Polite staff, good service, any employee of the center can help or redirect to the right specialist
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May 25, 2024
I can't judge the whole service, but as for the painting and bodywork section, one of the best colorists in the city works there.
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July 18, 2023
I like to contact here) it's like buying a kinder surprise - you come with one problem, you find out about additional ones) they always call before interfering outside the framework of the order of the outfit. A call with the phrase " we have good and bad news" is already familiar to hear) I will contact you again, they helped to eliminate many problems that I did not know about before contacting.
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May 14, 2024
A customer of this service for more than 5 years. A comfortable waiting room. Polite guys (not intrusive).
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May 25, 2024
Very good level of service. For the duration of the passage, they pay for a taxi. Polite staff
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March 27, 2024
Everything is fine. I gave the car to the car wash, we did everything quickly and efficiently
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September 16, 2023
I came to link the radar (distronic) to the 2019 Tiguan. As a result, I waited for 4 hours, and nothing was done... they tried to flash it in 3 different ways and nothing, and they also took 126 rubles for 0 result. After 2 days, I went to the master in a regular garage, where everything was installed and configured for me in 1.5 hours.
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December 30, 2022
A service with great potential. I was passing through, there was a problem with the car. Everything was decided, the staff was excellent. While I was waiting for the car, I was sent by taxi to the center for a walk, at their expense. Cards for free coffee. There is a decent cafe on the second floor with a view of the repair area. It's nice!
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October 2, 2023
I have applied here repeatedly in the Kuzav region. Everything was done perfectly. Special thanks to the master receptionist Alexey.
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