10.04 we tried to order water to the office - the operator is busy for 40 minutes... we got through, and - the nearest delivery is 17.04!!! And this is not the first time - you can't get through, the courier was probably on time 1 time in a year - all the time you need to "get into" some kind of position.
Do you have 1 courier and one operator?! Take more employees.
We will look for another company) thanks for the "service" - 7 days delivery is the edge...
I have never seen worse logistics
Of the 6 orders, none were delivered on time
They don't answer the phone
The courier does not get in touch
They promise water from 9 to 12. At about 15.00, they call and inform that the courier was delayed and the water will be either in the evening or another day
One such "joint" can be forgiven, but not 6 out of 6
Despite the quality of the water, I switch to another supplier
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Павел
Level 6 Local Expert
October 17, 2023
I've been buying a Nice one for several years, there are no complaints about the taste qualities of classic (unmixed) water. Previously, there was a conveniently located warehouse on Platnova for pickup, but six months ago they moved to the warehouse of the parent company in Zamkadye. No, nothing happened to the water itself, but the staff of the pick-up point leaves much to be desired. Managers make the wrong positions in the invoices, they are rude on the issuance. Someone may not care, but I don't want to take a bottle of 2009 release. The principle of "take what they give" will not work. You have a full warehouse of pallets with bottles, give the client the opportunity to choose the bottles himself, if he so wants, do not be indignant, as if someone came to your house and expressed dissatisfaction with the proposed treat. There were never such problems in the old place, on the contrary, they could even help you choose. In general, the service has a lot to grow.
The logistics are just terrible
The order is for the first half of the day
At first they just don't answer the phone
After they report that the courier is delayed
After that, the courier simply does not get in touch
One such order can be forgiven, but such "shoals" were absolutely with every order
Even if the water is of high quality, I will definitely change the company