An unreliable carrier.
20 minutes before departure (!), the operator cancelled the reservation confirmed 14 hours before departure.
They give out more seats than there are, apparently, in case one of the passengers refuses to travel, so as not to lose the paid place.
Plus, the operator lied that the car broke down (I'm standing on the platform in front of the minibus, 20 minutes before departure, the driver invites me to board, and I got a call from the operator saying sorry, the flight was canceled, the car broke down). The driver confirmed the operator's jamb with the booking
On 12.10.24we were traveling along the Mpnsk-Grodno route. Some kind of coffin truck came for us (you can't call it anything else), the stove in the car didn't work, we drove with the window ajar because the windows were fogged up, we were shaking from the cold for 3 hours. The driver was inexperienced, talking on the phone, the car was swerving from side to side.
I would never have thought that there are still such troughs in Belarus! This carrier is a disgrace to the country and spoils the impression of visitors!!! I do not recommend using the services of this carrier!
Vitaly Nikolaevich Khaletsky refused the driver's request to sit in the free numbered 16th place in front in a rough form, from Sharkovism to Deep, he did not release the phone from his right hand, received messages. Not strapped in. There's a girl next to me, hanging on the driver's shoulder.
He responded rudely and rudely to the comment about observing at least the rules of decency.
He let go of the phone and got rid of the girl only after the altercation.
Healthy flirting and communication, of course, is not a hindrance, but it is not a reason for inattentive careless attitude towards the road and rudeness towards other passengers.
We used the services of this carrier for the first time and it's terrible! We left on 10/29/2024 at 5.40 am "Grodno-Minsk". The driver was 15 minutes late. The minibus is old, the seats are falling apart, there is an unpleasant smell in the cabin, seat belts are not in all places.