I bought a ticket from Orsha to Moscow. I received an SMS that the flight was postponed for 1 hour. Because I do not have time to be in Moscow on time, I went to hand over the ticket. They wanted to return half of the amount. I had to prove for half an hour, it seemed they agreed to return the entire amount, but I would have to go for the money again. BOLD UNIT
The principled callousness of the drivers of this carrier is off the scale!
My daughter was not allowed by the drivers to board the bus on the Moscow-Minsk flight, arguing that the travel documents were supposedly issued and the passenger was issued a no-show. No amount of persuasion to let me on the bus (ticket in hand) did not help. The valiant guys-true professionals in their field- were relentless, and the bus left before my daughter's eyes.... I know cases when drivers returned to the bus station for late passengers. But to leave a man like that on a dark platform of a deserted train station in a strange city... There are no words.
I often take long-distance bus trips. I will NEVER use the services of this carrier again.
An excellent agency.5+. polite staff.I took a ticket from Bobruisk to St. Petersburg.great bus.The trip was a pleasure.completed in time.thank you very much.I will recommend it to all my friends and acquaintances.
Disgusting company, disgusting attitude. The bus broke down at night, everyone was standing in the cold. We stopped 2 times at a gas station with non-working toilets. The attitude of the drivers couldn't be worse. There were no booked tickets when the reservation was confirmed by phone several times before. During the trip, no one explained or announced anything. It's ugly! Visit tour bottom.
I paid for the ticket using the card online, after a couple of days I paid for the ticket! The money didn 't come! The girl on the site replied in a message that she would be 30 days old !!!!!!! A month !!!!!! That is, I pay immediately, and then I have to wait a month?????????? The horror!!!
There are always drunk passengers on the bus, it stinks in the cabin with fumes, passengers constantly lower the seat backs on the legs of the saddlers and still swear they say why don't you take your feet away...
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Анна
Level 7 Local Expert
February 23
Bus drivers have a "fashion" of smoking in the cabin while driving along the route. They respond to the remark and continue.....
They were late, called the driver, refused to wait 2 minutes.There was a traffic jam in Hanover.I had to follow him along the autobahn for 20 km. While he stopped((. The rest is as usual, the toilet did not work, the microwave (door) is closed with Scotch tape, as if it does not work. Everything is our way, everything is fine)))
A good bus company, there were no problems with tickets, we went to Moscow and Kiev. The drivers are good, they quickly find justice with inadequate passengers. A couple of times there were cases when drunk passengers interfered with others. One harsh but correct warning from the driver about the landing of an inadequate passenger and everything subsided. The buses are good and clean. Drivers have always helped passengers in case of difficulties. I also want to mention that a person who constantly travels by bus said "this is the best company, even ecoline is much worse."
For the last 5 years I have been using the Services of this organization alone! Buses Bobruisk -Moscow are just a test of survival, buses full of people, for a small price, I do not work stoves, fans, there is nothing to breathe stupidly on the bus, and the attendants shrug their hands, well, I do not work, and whatever!!! It's disgusting, people are suffocating, and the company can't even provide human conditions! I will never go again and I do not advise anyone!!!
An excellent carrier!!!
You still need to look for such a carrier.
I have used the services of this excellent company more than once.
Believe me, there is something to compare it with.
I RECOMMEND it to everyone!!!
And those who do not know what the road is and what can happen on the road, it is better to stay at home and watch TV.
Everything is always fine and organized, we have already traveled many times with a Visit Tour, wonderful staff , interesting programs
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ARTHouse
Level 5 Local Expert
July 10, 2023
I went from Bobruisk to Moscow and back 1 time
Only negative emotions will come from this trip
It's cramped, there are 0 sleeping facilities (you can't push your legs forward, tilting will be to the detriment of the passenger behind you), that is, you have to sit like a soldier for 10 hours, and even those who slept soundly will wake up every stop with alerts
Let's go through what they promise us.
I went to Moscow on 0311
USB charging is 50% or no longer working (I only saw a couple of places where the lights were on)
The air conditioner was working (the only thing that worked)
Movies - no, yes, there's a TV 1 at the beginning of the bus by 15 inches, what movies are there
WiFi is only for SMS.
Back to Bobruisk
USB charging is completely missing
The air conditioner was not blowing, you can say, but the highway was frying under my feet, the beauty of the krch
There are no movies, it seems that there is not even a single TV
I wasn't looking for WiFi, so I won't tell you
The footrest is broken along the leg, it is not fixed, only if you put it on your feet to stretch out somehow
As a result, I have not experienced the worst sleep in my entire life, although I traveled two days on a bus in one direction, buses, cars, etc. But it's just terrible to sleep here
And well, the toilet didn't work, it's not surprising. But the driver answered rudely, as it seemed to me, "there is no place to clean them in your Russia and Belarus," the answer to someone from the passengers. And what? So many buses and for so many years you can't organize yourself?
A normal service for the delivery of people from point a to point b.
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ddv989989
Level 10 Local Expert
April 12, 2024
It's not a very responsible organization. When rescheduling the flight for 7 o'clock (and this is not the first time I have met with such a person on their flights), they not only did not apologize, but also talked on the phone in an impolite style. So far, I cannot recommend this company for long-distance travel
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Яна Силивонец
Level 3 Local Expert
May 6, 2023
Disgusting attitude towards passengers, the ticket was purchased almost 2 weeks before the flight on 04/25/2023. Pskov-Vitebsk at 23.40, the bus was 2 hours late, there was no communication with the driver, Yandex support did not give a clear answer and help. When the bus finally arrived, it turned out that the seats of the tickets purchased in advance were already occupied by other people, they did not want to put them on the bus, because "there are no seats"!When the passengers told the drivers that they were selling tickets to their people and taking the money for themselves (not through the Yandex travel website), they abruptly fell silent and began to fuss. with grief, they found some seats in half, somehow seated the passengers, but not in their seats according to the tickets. The service is disgusting, the drivers have a boorish attitude towards passengers. Wi-Fi did not work, there was no toilet, there were no stops (it was elementary to go out to stretch your legs), there were no warnings about being late either. Yandex chat support is also useless, they have no idea how to contact drivers, do not know phone numbers, and generally "figure it out on your own." Both the carrier and Yandex support have done a terrible job.
A visit Tour , I can't say anything good. Goofy drivers, call center specialists can't solve issues. Even when traveling on a new bus, they manage to minimize the comfort of movement by raising the air temperature until the entire bus sweats, and then the machine cools down a little, and then a sweaty bath again. The loyalty of the Tour Visit to customers is two. The desire to be better for people is one. There is only one nanoplusic, the ticket price. But if there were train tickets (swallow) available, it would be better a little more expensive, but much more comfortable and pleasant.
The first time I went to Bobruisk from Moscow. Like it. Convenient, not expensive, quite comfortable. I paid less than 3t for the ticket. There were three stops on the way. I even slept.
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Show business's response
Екатерина Манкевич
Level 3 Local Expert
July 24, 2023
We were traveling with my sister on a visit tour from Mogilev to St. Petersburg. Tickets were sold for our seats 15 and 16 once again, the drivers did not check and did not control the occupied seats, we sorted it out ourselves. The air conditioner did not work, terribly, for the entire cabin, the chairs or suspension creaked... There was only one sanitary stop for all 12 hours. Organized transportation with minors in the number of 12 people in a regular bus, accompanied by 1 adult, aroused suspicion of the legality of the tickets of these passengers. Think carefully about whether it is worth saving 1000 rubles and paying with your nerves and health.
There used to be a very good carrier , but it seems that time is changing and I can just say that the company is losing its rating due to the relationship of drivers to passengers . Today we were driving Mogilev Moscow because of the driver, the bus was delayed for an hour in Orsha (or rather, because the passenger asked to stop very urgently, well, he really needed to urgently, and the drivers, instead of finding a place to stop, began to fight with the passenger, and then threatened to disembark the floor of the bus) in this regard, passengers in Moscow they were late when the driver was asked to stop at the MKAD for a stop to get out , they refused . It is a pity that the company is losing its rating because of its crew.
The buses are good and comfortable. There is no WiFi. The drivers drive the bus carefully and smoothly. The biggest disadvantage is that the waiting room on Pushkin 151 is closed. Therefore, 3 stars.
I am looking for passengers who purchased tickets for December 30, 2022 on the route St. Petersburg- Bobruisk and when boarding they were not on the lists!Please respond to the collective filing of an application to the court!!! This is not the first time the situation has developed with this carrier!
I want to express my gratitude to the drivers, unfortunately I do not know their full names, who were on the flight on 31.10.2022 at 22.30.for their responsiveness and understanding.Wonderful people.Thank you very much.
The disgusting attitude towards customers wi-fi does not always work, toilets are always closed, movies are not included in addition, they were put down initially knowing that the bus is broken if there is an option to get out of another carrier, I advise you to choose another one
Previously, when there were escorts and hot tea was offered, films were put on, the road did not pass noticeably. And now it's TERRIBLE. THE TEMPERATURE IN THE CABIN IS NOT REGULATED IN ANY WAY. Either you're suffocating from the heat, or they'll make you feel better.
I express my gratitude to the crew of the drivers of the Moscow -Bobruisk flight, departure from Novoyasenevskaya on 04/10/2022 at 22:30, there was an abnormal situation on the road, all passengers left the cabin at the request of the drivers without panic, everything was eliminated within half an hour, the drivers coped themselves, respect to you guys, You are real professionals in your business, good luck, thank you super
Before using the services of this carrier, think carefully, the bus Poznan Minsk 30.01 was first postponed, eventually canceled, and also returned within 30 days.
I went to Moscow from Minsk by bus of this company. Despite a number of negative reviews, I really liked their service. On the day of departure, they sent the platform number and bus number in an SMS. We arrived, everything is fine, without delay. Thanks
Visit tour is a very dubious company, they can cancel the flight, not refund the money, or raise ticket prices when tickets have already been paid for, and you need to pay extra so that they are sent to you by mail, I do not recommend it.
I do not recommend using this carrier. A bus broke down on the Bobruisk-Moscow route, we had to wait 3 hours until a malfunction was detected and a new bus arrived. As a result, I was late for work, which in turn caused losses.
I was traveling from St. Petersburg to Bobruisk, the bus was terrible, packed, no norms! The service is terrible, there are not even garbage bags, not to mention tea and coffee and a toilet. The stops are endless, there is no rest. The seats are terrible, everything is dirty. The heating in the cabin is like in a bathhouse, when asked to turn off, it blows incredibly from the windows! For that kind of money, it's just a nightmare! Fortunately, there is something to compare it with!!! For much less money, you can drive with all the amenities. I will never contact you again!
The bus left ahead of time! The driver did not try to contact us in any way! The phones of the visit tour are disconnected - there is no way to get through! It's a pity not to put the rating even lower!!!
It's a long drive, they don't show a movie. It's hard to sit. There are many stops. It's good. You can stretch out
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Дарья Гормаш
Level 6 Local Expert
January 6, 2023
Disgusting
I have been using the services of this carrier for 6 years. Everything has always been fine, until today's trip.
The bus arrived late, people stood in the cold -15 for more than half an hour. So there is also a complete discrepancy in the numbering of seats on the bus scheme when buying a ticket online. You choose a place that is comfortable for yourself, since it is not a close light to go from Bobruisk to Moscow, but in fact you refuse to go where you found yourself.