Vizit-Tur
281 reviews
September 1
He expresses his gratitude to the company "Visit Tour" for a wonderful time. Bus tour to St. Petersburg from August 22 to 26. We note the excellent selection of staff in the person of our guide Lilia Mikhailova, as well as the drivers of this tour. The care and responsiveness of the staff is at the highest level. We ask you to encourage the above-mentioned staff of the company!!! We will continue to use your services. We wish you prosperity, good customers and expansion of the scope of services provided!
Sincerely, the Gulshin family
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September 25
I would like to express my gratitude and highest appreciation to the drivers Sergey and Nikolai on a tourist trip to the island of Corfu, Greece, on September 12, 2024. The guys did their job well. The trip was comfortable, there was a sense of professionalism in driving and handling passengers along the way. You feel safe with such drivers. I wish them good flights, further work in the Visit Tour company and polite passengers. Please express my gratitude to this crew. Thanks a lot to the management for such drivers.
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August 9
Good day everyone! I don't use Visit Tour services very often.A week ago, I took tickets for myself and the children to Moscow. It is surprising, and at the same time very pleasant, the cabin is perfectly clean, the drivers are calm, seasoned, clean, tidy.And what else is needed for a comfortable road? In the future, I will also use the services of Visit tour, thank you very much, good health to all!!!
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July 29
09.07.24 to 07/24/24 Sunny Georgia The Autobahn tour was held at the highest level 👌 the crew of volunteers Victor and Sergey showed professional work in their field 👍 the road flew quickly and safely☺️ the drivers are polite, tactful and neat👍 I will be happy to go with them again ☺️
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June 9
We express our great gratitude to (heart) for organizing and conducting the Bobruisk -Grodno excursion on 06/8/2024. Marina accompanying us. Special thanks to the driver Victor. Despite the festival in the city and the blocked streets, which are already very narrow, winding and always going up and down. Fortunately, we NEVER wanted to shout Victor stop, we urgently need to get out. (clap) Special thanks to the captain of the ship (music played)) "Olga Solomova" on the Augustovsky channel!
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October 28
I would like to thank Tatiana, the dispatcher of the Visit Tour company, for booking tickets to Bobruisk on 5.11.24 and back to Moscow on 8.11.24. Attentiveness and courtesy are excellent!
In June 2024, I enjoyed a trip on the company's buses on the 18th and 26th. Cleanliness in the cabin, a very attentive team of drivers, everything is fine. "Visit Tour" - You are the best. with respect. Gennady Ivy.
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August 5
I will write this on all business trips, because it doesn't fit in any gate!
We booked tickets a month in advance, (Bobruisk-St. Petersburg) Firstly, we ordered 3 seats next to 13,14,15, but the "girls" got something mixed up there (although they ordered an electronic ticket) as one of the drivers told us and we have seats 6, 13 and 14, we did not sit in our seats because they were free, no one warned about this in advance. So also the driver is rude, we arrived in Orsha and the driver says, I quote, "So, Mogilev residents, I can offer 11, 12 and 6, nearby" I asked him why we couldn't stay in these places, and his answer struck me as "people will be sitting there," but aren't we people?
Dear bosses, such "drivers" cannot work with people!!! We left at 20:00, from the Mogilev bus station. Be kind, do not let such drivers get to work with people!!!
Also, the driver drives unsafe, 90 km / h is required, and he drives 100 km / h.
Also, the driver who was driving ate bread and washed it down with kvass. Excuse me, he was talking to his partner, while looking at him, even though he was driving. This is already crossing any boundaries, it's too much, okay about the seats, but eating and drinking WHILE DRIVING is too much.
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August 20
The services of this carrier were used repeatedly, everything was fine, but! The last trip was completely disappointing. 08/18/2024 We were on a flight from Moscow to Minsk. Departure from the stationNovoyasenevskaya at 22:00. After this trip, we came down with a fever and became very ill. I think this happened to many passengers. The air conditioning was working on the bus and it was very cold, not just cool, but very. When passengers repeatedly asked drivers to reduce the cooling slightly, they replied that this is how the system works and they can't change anything. Take a blanket, that was their answer. As a result, my vacation is ruined, I'm sick and bedridden!
The second nuance, for the entire trip, 2 (two) sanitary stops!!!! And those were on the territory of the Russian Federation. There were no stops in Belarus! Shameless !
Also, drivers are engaged in arbitrariness. Some of their friends were seated in the official seats, at the same time, the landing was made after the dispatcher confirmed the registration of passengers and it was already outside the bus station.
In short, just a terrible trip and disrespectful attitude of the drivers! Who will be responsible for such actions?
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August 9
the company has deteriorated very much lately, the Mogilev Moscow flight wants the best attitude towards people, it has more than once faced a situation that the bus is delayed, and it's good if for half an hour. So no, sometimes for five hours, sometimes for three hours, just like a plane.. But the scariest thing in these situations is that people after 22.00 remain with their problem one-on-one .Like the working day is over, Astol does not care, But people are sitting and waiting for what will happen next whether they will come for them or not.. I would like to mention the dispatchers in Moscow who are trying to find out at least some information and calm people down. I feel sorry for the drivers, they are also good fellows, they always try to do what is in their competence to the last. I have a question for the management is it really impossible to release a technically serviceable car, is it really impossible to rent a bus for force majeure situations..is it really impossible to pay people's salaries and leave one dispatcher per night?.
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July 2
Good afternoon.I wanted to express my dissatisfaction with the bus that took us from the village.Vityazevo, Krasnodar Territory, 06/25/2024
(travel time is 29-30 hours).We went on vacation on a comfortable bus, no questions asked!But back it was something ..... the bus of another company, previously unknown to me, there are no conditions, there is no Wi-Fi, the air conditioner does not work during the day, it's so cold at night, people got sick and caught a cold, half the bus of children!As for the seats, they are not in good condition, mine was not kept in a decomposed state, the space between the seats is small and if it were not for the head of the group, who gave me his place(!)after the complaints expressed and the threat to write a complaint, I do not know how I would have traveled such a long way in 1 position sitting with the front seat spread out on my lap.Pay attention to where and which buses you are sending, I think such a bus should go on short excursions.I don't take up much space, but there are people much bigger and not everyone will say, but they will sit and suffer.
When we had a little time left, namely from Bryansk, our supervisor from another bus Olan-tour at the gas station took us to her bus.
I consider this a huge disadvantage and disregard for people (at least check the condition of the seats)
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July 29
09.07.24-07/24/24 trip sunny Georgia . The tour was 100% successful. Special thanks to our drivers Sergey and Victor for their professionalism in their field, sensitive attitude to passengers, safe driving, culture and manner of communication😊
Neat appearance ,white shirt and tie 😊
I will be glad to go on more than one trip with such a crew☺️
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August 27
I would like to express my gratitude to the drivers of the Krasnodar-Minsk bus (we were traveling on 8.08. from Krasnodar and 20.08. from Bobruisk). The trip was great, the bus has air conditioning, Wi-Fi, stops every 3-3.5 hours at gas stations. The drivers always went to the meeting, everything was organized. We will use it again, thank you
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June 6
A great carrier! thank you for a comfortable trip Minsk-Dusseldorf route 05/17.24, and back on 05/30.24,a neat bus, polite and correct drivers,air conditioning,Wi-Fi throughout the route,sanitary stops.I was traveling with this carrier for the first time, and I plan subsequent transportation only with him.
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July 19
I would like to express my deep gratitude to the crew of the Krasnodar-Minsk flight Anatoly and Viktor for their well-coordinated, precise work, sociability and high professionalism.Thank you guys!
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November 27
We use services that used to be offered coffee/tea, now there is no such thing.It is not clear why they take the phone number, and give their own, they called back when they were late 10 minutes before departure, no one picked up the phone and did not call themselves in the absence of a passenger at departure. People may have force majeure (this is when we go to Russia).
We often go on excursions around the Republic of Belarus with this company. The staff is all professionals in their field.
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October 8
I would like to express my gratitude to the organization of the Visit Tour for the excellent selection of the driver's crew to Sergey and especially Busel Nikolai. For their professionalism, humanity, and good attitude towards vacationers.
Vasily, Elena.
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July 30
A tourist trip to St. Petersburg from July 25 to July 29, 2024. An unforgettable experience! Thank you for a wonderful vacation and an unforgettable weekend in St. Petersburg. Special thanks to Lilia Nikolaevna Mikhailova! Such a large number of excursions in such a short period!!! Peterhof, Kronstadt, river walks, many locations around the city and almost everything on foot, a night tour of the bridges, Tsarskoye Selo. A few short hours to sleep in a cozy hotel. Delicious breakfasts and lunches. And special thanks to the crew of drivers - Viktor and Vladimir, the drivers of the ekstraklasa!!! Thanks to them, we didn't even understand what traffic jams are in a festive city. Tired, but happy, they returned home. The next tour is only with a Visit Tour!!!
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July 2
They do not let their buses to the Krasnodar Territory, but use hired ones, and rent such buckets on wheels, which is just terrible (apparently they are good and cost well). And now in more detail: I bought a ticket for a Visit tour to Anapa and went there on 13.06 and was very surprised that we went there by bus from Olan tour, with a friend of mine from the last guide (that year I went with her on the same bus) Olan tour buses are good, with all working options, cleanliness in the cabin, etc. we got there well.
And now about the way back) We left on 06/25/24 and a real punishment came for us, I'm not afraid for this word!!! An old neoplan bus, 1994, where nothing worked, people were sweating during the day, and in the evening they all froze, the girl who was sitting near the door was very blown out. Some of the seats did not work out, the armrest did not work for me personally, there is no suspension, the shaking is such a horror) and most importantly, we went to pick up tourists from all over the world, along the entire coast of the Sea of Azov, although immediately after Anapa-Vityazevo we had to go to the Don M4 Highway because of this, the road back was much longer. The bus was in the 1st region and the final stop was Baranovichi, probably the tour company contacted by the Visit tour from there.
In short, if you compare Olan and Visit Tours, of course the choice of the first (well, at least to the Krasnodar Territory)
I give two stars for getting there!)))
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August 8
I was traveling from Moscow to Minsk from July 18 to 19, 2024. At the penultimate stop in Borisov, she went to the toilet, was absent for a maximum of 7 minutes, and the bus was gone. I'm shocked!!! How is that??? That is, the drivers (and in particular the "Visit Tour") are not responsible for passengers at all??? None of the phones listed on the ticket were answered ("all operators are busy, stay on the line"). I had to get on my own on another bus. BUT... it was arriving at another place! It's good that they met me, at least they took my things. And one more THING: you never know who takes my things, they quietly gave it away! To the brother's question, "how did you leave the woman/forget?" The answer was: "there was no stop, whoever did not make it was late." Conclusion: I WILL NOT ADVISE ANYONE. TERRIBLE ATTITUDE TOWARDS PASSENGERS.
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July 30
Bobruisk St. Petersburg was traveling, there was a minibus with 15 seats.
Cons: 1-the minibus is tough, if you are unlucky and sat in the back, be ready to jump on the back wheel to dress up for 12 hours.
2-riding is nervous, if you have a weak vestibular apparatus, ask for a seat in front. Sanitary stops are only at train stations.
3-it was very crowded , and the drivers were not allowed to move to an empty seat , since as a result , one of the drivers took the place after Pskov.
4-and the most interesting thing is smoking in the cabin by the driver. And all this from Bobruisk for 110 rubles)
1 star only for a fresh bus and departure from Bobruisk
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May 24
I went more than once, everything is fine. The drivers are great, they will tell you if you ask anything, everything is culturally, safely, calmly and quickly delivered. Wi-Fi, charging on the bus, clean, tidy, comfortable. The prices are reasonable.
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September 9
I was traveling on the Minsk-Berlin route on 08/21/24. The arrival time was indicated on the ticket at 6:00 on 08/22/24. I bought a ticket on infobus. When buying, I called to clarify which stock should be laid, taking into account the situation at the border. The operator said 15-16 hours, but preferably up to a day. We arrived at the border, advanced 50 meters in 5 hours (we stood behind the ring). The drivers predicted a waiting time of at least 1.5 days. It didn't suit me, because the plane tickets were purchased. I had to get off the route, cross the border and get to Berlin on my own, and this is additional costs and options need to be found so that the trip still takes place. Of course, no one returned the money or part of the money for the purchased Minsk-Berlin ticket to me. In my opinion, cases when, due to the huge waiting time, which the carrier incorrectly said, passengers leave the route and get there on their own, the carrier could consider and refund at least part of the amount. But, you can always transfer to another bus ahead of the queue of the same carrier, paying money for it. However, they will take you to Warsaw, not to Berlin. In total, my trip from Minsk to Brest cost me 100 euros..
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July 27
I'm going to Vitebsk right now (from St. Petersburg).Seat 55, THE air conditioner is LEAKING.It flows so that it is impossible to sit.
It 's like they're pissing on you and it 's not a joke .Drive until five in the morning, it's 00:48.I'm afraid to imagine what happens in rainy weather.
Many thanks to the drivers, there are no seats, but they put me ahead out of desperation.
They say that they have said many times that the air conditioner is faulty, but tickets are still being sold.It's not the case.
Guys, solve the problem, it's just terrible.
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July 15
Office-horns and hooves.Payment from the site does not take place. I had to book and redeem at the train station. The manager said if you don't like something, contact another company. After the ransom, the last name was not on the list. The driver said he didn't care that there was a ticket. By what miracle I got on the bus, I did not understand.The driver, by the way, also said that if you don't like it, contact another company. This is probably the company's motto-horns and hooves.
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November 30, 2023
I use semena sites.by a long time ago. Everyone is very happy with the goods coming quickly, everything is of high quality and corresponds to the description. A very important point is there are discounts and gifts. Many thanks to the site staff for their advice and attention. I advise all gardeners to use these sites.
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August 19
The horror!!! Do not contact us here!! We bought a ticket from Moscow to Minsk. When we arrived at the bus station, it turned out that it was not on the list!! They were not allowed on the bus!!! Although there was a ticket!!! It was unclear what to do!! I had to buy a new ticket!!! Disgusting!!!
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October 31
It's a good train station. A waiting room is opened in the cold season. There are shops and cafes nearby. Everything is great.
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August 28
We have been going on international trips with the "Visit Tour" for 4 years now. Clean buses, friendly drivers! I recommend it to everyone.
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August 10
A terrible carrier company, the driver is God there!, swaps passengers, looking at the tickets purchased in advance, as well as the extra tickets are sold (in a 14-seater minibus (Mogilev-Peter) they sold a ticket with a seat of 15), the driver's boorish treatment!!!! I do not advise anyone
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October 1
Polite drivers and employees explain all the nuances of the documents at a personal meeting. You can book a ticket on the website. They always go to a meeting if circumstances have changed.
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November 23
The rudeness of the drivers is at the highest level! A complete negative impression, the company has left about itself! Poor technical condition, an explosion of a wheel on the move of 100 km, terribly simple! The bus was repaired more than once on the flight.. drivers are rude without hesitation.
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November 18, 2023
The buses are comfortable, clean and cozy in the cabin, the drivers are friendly and responsive, the movement is on schedule +- 20 minutes. I advise everyone who goes to Belarus and back, just look carefully at the route.
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August 23
The route today is 08/23/24. The driver is rude. The delay is 3 hours. And the most disgusting thing is that the roof is leaking in the truest sense of the word, my child was sitting under an umbrella on the bus. I will write reviews wherever possible. And I'll file a lawsuit. Such a company should not exist, and the owner should be punished by law.
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March 17
Good day!
I would like to write a few words about the service and the trip through the Business Card company.
I was traveling on March 13, 2024 in the morning at 9:05 a.m. from Bobruisk, the flight was Gomel-Cologne in my opinion, but for me it is Bobruisk-Cologne.
Visually, the bus looked fine (clean) both from the outside and inside, the smell is normal and that it is very good to carry a fairly large amount of luggage with you is a huge plus!👍🏻
For the rest of the conditions, nothing special:
The toilet did not work, there was no coffee or tea, there was one outlet for two places (but this is in principle enough) and the most important thing was that Wi-Fi was only up to Germany and it was no longer there until the end of the journey. For me personally, this is a minus and a big one, because it was not written anywhere.
As for the stops, everything is fine on the territory of the Republic of Belarus, there are enough stops in Poland and Germany, yes, they are fast, but there is no other way. The path is still not small. The border is a lottery and on this day we were most likely lucky to stand a little for only 4 hours and 20-30 minutes plus.
As for the drivers, they drive well, without accidents and emergencies, this is perhaps a plus. With regard to their professional ethics, this is anyone's business, I'm not an expert in this field, but personally I have a normal attitude. No one was rude to anyone, except that sometimes there were overly clear instructions at the stops to move faster towards the bus, but again it all depends on the specific person and the situation.
The only big disadvantage for me upon arrival at my destination and subsequent inspection of my luggage, it turned out that my suitcase and 70 percent of my things were slightly doused or soaked with some kind of oily pink liquid. It was lucky that I discovered this immediately upon arrival and fixed the problem. But my impression of the trip, taking into account fatigue and other moments, as you have already understood, has changed for the worse. So, I want to draw the attention of the management or specifically the drivers to the elimination of such problems. Since in the future this nuance can cause a lot of negative reviews.
To summarize:
Positive:
The schedule has been met
Accident-free, safe
Amount of luggage👍🏻
Minuses:
Weak, but at least some kind of service (outlet, Wi-Fi to Germany)
A suitcase and things wet from some kind of oil!
Thank you for your attention!
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August 5
Thank you for an interesting tour on 28.07. Excellent guide! A convenient bus!
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August 6
We went to Warsaw on 05/29/2024 there and back, good drivers, everything works, we go again on 08/29 we choose a visit tour definitely
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November 18
Excellent buses, clean and comfortable. Polite drivers. Punctual.
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January 4
The office was once wonderful, however, as practice shows, the quality has deteriorated over the years. The saddest thing is that this carrier does not undertake obligations to deliver passengers on schedule. You will usually be late to your destination, although there have been cases of arriving early. All this entails additional costs for handing over tickets and buying new ones (if you are traveling with a transfer). The tickets state that the carrier has the right not to provide any of the listed services (Wi-Fi, toilet, etc.) and also indicate that the bus may not arrive on time, but it is unclear how long it may take! I DEFINITELY DO NOT RECOMMEND using this carrier if you have a transfer!!!!
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January 8
I did not even imagine, when buying bus tickets for this company, that the trip could turn into a nightmare. The buses are old, you can't use the toilet, because it was said that they are not serviced in winter, but they also do not work in summer, only some passengers were able to charge the phone, the rest did not work due to breakdowns, my husband and I did not have folding tables. In addition, I was surprised by the rudeness of the drivers on the Minsk-Prague flight, one of them did not hesitate to smoke while driving, although they often make sanitary stops, but how much time it takes. It is difficult to understand how the ticket price is formed at this tour operator, the difference with Ecoline is not big, but they provide all services (toilet, video, coffee machine), but this is not the case here.
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July 28
They warn about the postponement of the flight from 19.30 to 00.30 (the next day) 2 hours before departure. We bought a ticket in advance for the plane. I had to urgently look for a way to get to Moscow in order to make it.
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May 11
I have been using the Visit Tour for more than six months on a regular basis. Bobruisk-Moscow, Moscow-Bobruisk. Everything is fine, I'm happy with everything
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June 16
I missed the bus due to the postponement of the flight and the fact that the driver refused to drop off early, I used the services for 5 years, now I have to look for another carrier.
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June 27
I took the bus of the carrier Visit Tour flight Warsaw-Minsk 18.55.Arrival in Minsk at 6.30.There were passengers in the cabin with us, citizens of Ukraine.After the interview, all citizens of Ukraine were released, except one. He was detained by border guards because he did not have a ticket and did not have money for a plane ticket to Moscow. 51 people sat on the bus for seven hours and waited for something unclear.The drivers did nothing.The toilet on the bus was closed.All 51 people left only through the back door because the drivers kept the front door permanently closed.One driver even managed to drive passengers off the grass, put everyone on asphalt so that dirt would not be allegedly applied to the cabin.Apparently, drivers have no idea how to behave with passengers.Answers through clenched teeth.Constantly, one of them lies on the 4 front seats across the aisle. The organization's support service does not provide support , refuses to connect with decision-making specialists and does not do anything. According to the schedule, the bus should arrive at 6.30 in Minsk. The bus was parked in the exit area of the border crossing, it was not arrested, passed all border control procedures and no one detained it. Drivers on their own initiative waited 7 hours for this one passenger, which does not comply with the regulatory document on passenger transportation.I also think they did it intentionally because most likely they are paid good overtime. As a result, the bus arrived in Minsk at about 20.00.The delay was almost 14 hours.I categorically do not recommend this organization
P.S. In the official reply "unsubscribe" to my complaint, the Visit Tour indicated that there were three drivers in the crew and indicated their surnames!!!!!Although all the passengers saw with their eyes only two available ......That's how the Visit Tour complies with the Law "On Personal Data Protection".And also, apparently, the third driver is a "dead soul".But this is a question for the UK!!!Once again, think about it many times before dealing with this organization!!!
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July 22
I went to Moscow on 19.07, very polite drivers, a comfortable trip
Thanks!
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January 29
We bought tickets for the flight Brest -Warsaw on 01/24/2024. The bus was 55 minutes late. We wanted to hand over tickets to buy for another flight, but the ticket office refused. They called the call center and didn't answer the phone.Upon arrival of the bus, since the seats on the tickets do not indicate, we asked the drivers which seats are available, they replied look for yourself, it turned out to be problematic because there was no light in the cabin and it was packed with passengers who were sleeping. Somehow they found , as it were , empty seats in the very last row , there was a very fat man sitting on three seats at once , who refused to move over and sit on one seat . I had to squeeze into the halves of the seats on both sides, where more passengers were sitting on the sides. God forbid, such a long-distance train to travel in such conditions! Definitely, we will not travel with this carrier anymore and we do not recommend it to other passengers!
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September 9
The quality of the company's services has decreased significantly. Drivers, with rare exceptions, can respond sharply and are always in a bad mood
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August 20
Very convenient. Everyone is always polite, and they answer even dumb questions with patience
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June 6, 2022
Хочу выразить огромную благодарность компании Визит тур и лично Лилии Михайловой. Лилия, спасибо Вам за прекрасную организацию тура, удивительно интересный, познавательный и такой разносторонний маршрут. Вместе с Вами мы все сумели не только познакомиться с Москвой, но и полюбить ее, а также захотелось еще туда вернуться. Остались неизгладимые впечатления на всю жизнь.
Лилия умница и профессионал своего любимого дела. Очень душевный, терпеливый, позитивный и грамотный человек. Относилась к каждому туристу, как к родному, во всем помогала и поддерживала. Спасибо Вам еще раз.
Сотрудничество наше, надеюсь будет продолжительным.
Храни Вас Господь.
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November 22, 2023
I want to share information on the quality of passenger service by the Visit-Tour company.
I bought a ticket from them on October 11, 2023 on the vt website.by for a flight on November 19, 2023 on the route Poznan – Minsk. Departure time from Poznan is at 13:00 local time. On the day of the trip on 19.11.23 at 10:00, an SMS came to the phone with the bus number and a wish for a good trip, which was pleasantly surprised.
Arriving at the bus station of Poznan at 12-20, this flight was not indicated on the scoreboard. After waiting until 12-45, they began to find out at the bus station information about the departure of the bus and it turned out that there was no such flight and there would not be!!!!!! Calling the carrier's operator, he said that the flight was canceled and simply apologized for the inconvenience, offering to refund the money. This is the level of an international road carrier!!!!!! Dear Visit-Tour! How can passengers be treated like this??? Do not notify about flight cancellations? Don't send any information to the phone??? Complete irresponsibility and disregard for passengers .... I do not recommend anyone to deal with this company.
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October 20
I've been driving for 12 years, they didn't take me because of the smell, horror, I won't use the services of this disgusting company anymore
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