Update: the money was refunded.
I transferred the money for the trial session. The coach did not come. I asked for a refund, but no, the prepayment is not refundable, we warned you, come back another day. But I don't want to come another day to a place where the coach doesn't show up for training. Service at the level of 👍
I understand perfectly well when the prepayment is not refunded due to the client's fault — it is absolutely justified. But the coach didn't come? Nonsense.
Yes, there is no water cooler there either, it's not necessary at all for sports!