Veva
Directions
Oybek
490 m
Mehnat vazirligi
204 m
1 review
March 4
Disposition: we have been ordering water for 5 months and there have been periodic delivery problems that we have endured. Most often, they just arrived at an inconvenient time, although the comments always indicated what time to arrive and where to go.
We live in an apartment building and couriers often got confused, so we had to call support to explain to the operators where the couriers should go, although everything was always indicated in the comments.
At the last delivery, I left a VERY detailed comment about where to go, what to do, and what time to arrive. Without negativity.
Actions by the organization: A very unhappy operator called me and started asking me about the reasons for such a comment. I replied that yes, there were problems with delivery and we couldn't solve them on the spot, as the couriers didn't speak Russian or English, and we didn't speak Uzbek.
Next, the operator began to talk aggressively about the fact that "couriers have 10 minutes to get to the point, otherwise they will be fined and they are not required to know Russian / English (which, by the way, I agree with and it was indicated by me in the comments).
As a customer, I am not interested in the details of the delivery implementation. But they persistently tried to tell me about them, to which I replied, "in that case, I will go to your competitors," to which they replied in the style of "good riddance" - "go wherever you want" or something like that.
Total: the water is normal (there is just an asterisk for it).
The retaining ring on the mechanical pump collapsed a month later (minus a star), delivery suffers (minus a star), support previously worked relatively well, albeit with long delays.
At the moment, the customer orientation is 0/100 (minus a star).
I hope that the organization's management will see the review and take measures to improve the service and eliminate fines from couriers.
See original · Русский
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