VetMedCentr
156 reviews
June 29
In general, everything is not bad, the veterinarians are polite and love animals. But! What about the prices?
I registered the cat for vaccination on 06/28/2024. On the phone and upon arrival, they announced to me the price in (rounded up) 31 rubles. During the examination and conversation with the veterinarian, we decided to make a passport, this is + 4 rubles. Accordingly, the final cost was supposed to be 35 rubles. As a result, after the procedure, they announced to me the cost of (again, let's round it up) 45 rubles, the administrator referred to "the vaccine has probably gone up in price." And how do you sell services without knowing the prices? It's unpleasant, it's over.
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December 1
Excellent clinic, special thanks to Dr. Mikhail Eduardovich Pavlov, clear and constructive consultations, we traveled quite a few places with my dog, there are health features, after the prescribed treatment, a very fast recovery and without complications, this is important, thank you again very much doctor for your work!
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November 5
An excellent veterinary clinic with all examinations and a pharmacy. Excellent staff. Professionals work here. Modern equipment. Thanks to Dr. Kasyanchuk Artyom Petrovich
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September 19
One of the best veterinary clinics in Minsk, doctors are real professionals, a very competent approach to examination, everything is civil and clean, a convenient waiting area
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October 26
Good afternoon!
I signed up for an online consultation. I talked to the doctor - Kosyanchuk Artem Petrovich.
The consultation went well. The doctor answered my questions in detail, calmed my worries about the puppy. He gave recommendations. He outlined the timing of all vaccinations, all possible further procedures for the puppy's health.
The communication went well. Thanks!
I will contact this doctor when we make an appointment in advance.
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August 16
Good reviews for the promised 5% discount) Or briefly about how to treat an animal according to an incorrectly diagnosed diagnosis, even without conducting a minimum examination, they injected chinchilla with hormones that could not be injected causing direct damage to the animal's health. They didn't take the scraping, they didn't take anything, they came up with the idea of making a collar so that it wouldn't itch and naively expected that it would pass by itself from unnecessary injections, symptomatically relieving itching, and not understanding the causes. Also, the baby had a sore finger on her paw, instead of prescribing humane methods of treatment, the unfortunate beast had his paw opened with a needle and pressed it, please note several techniques in a row, saying so it is necessary. The baby was helped in another clinic by a competent ratologist, for which I thank the doctor very much. And here, if you do not want to kill a rodent, then I advise you to avoid these ratologists.
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November 1
If you love your pet, then dump on the other side of the street when you pass by.
I strongly do not recommend it.
In 3 minutes of the doctor's chatter - 40p - in fact, there is no specifics on the diagnosis, prospects, in general, the current world champions in sucking money, in this they have reached unprecedented heights, but not in veterinary medicine
The drugs were prescribed incorrectly, or rather what was. The attitude is such a lot of kind words, and the effect for the pet is zero in half in terms of treatment.
Light procedures will pull, but something complicated will make you unprofitable.
Rectal temperature is also ideally measured.
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August 28
I want to thank the doctor Mikhail Eduardovich and the team of nurses who got my cat out of the other world. My cat got sick with pancreatitis, went to the nearest polyclinic for 9 lives. In this clinic, my cat was brought to such a state that after a few days they offered to put the cat down, since they can no longer help and they do not need mortality. As you can see, I refused and urgently transported the cat to the veterinary medical center, he was dying. The doctor took us in and after a week of day care we were lifted to our feet and now we are healthy and gaining pounds!
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May 27
A good place with pleasant secrets from specialists. A reasonable price for an attentive approach and high-quality treatment. A wide range of services without having to look for additional places to do various studies and analyses
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October 27
I DO NOT ADVISE YOU TO GO THERE!!!!
A completely soulless, indifferent administration.
The squirrel had diarrhea and, as a result, severe dehydration. There is trouble with ratologists in Minsk, especially if urgent and urgent help is needed.
A doctor friend from Russia said that you need to inject saline. We contacted Vetmed, because they are the closest, with a request to inject the injection under my responsibility.
They started saying that to you!!! Holy shit!!! you must first contact a ratologist for an appointment. Without an appointment, they can't help in any way. They began to explain the situation that you can only get to the ratologist in a day. To which the soulless voice on the other end of the phone kept repeating that they couldn't help us in any way!!!
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August 29
We contacted this clinic for a very specific issue: to give a kitten a serum injection. When I signed up, I specifically clarified the cost of the service, told in detail that it would be a serum, that it should be administered with a preliminary injection of diphenhydramine. I was answered with 3 rubles injection + consumables. We arrived, we brought the serum with us. The kitten was injected with diphenhydramine in 2 stages after 15 minutes. It was necessary to wait 15 minutes between the diphenhydramine and the serum. Having nothing else to do, the doctor suggested taking the kitten's temperature: "maybe you should at least take the temperature?" We replied that we monitor the temperature several times a day, it has already been measured today, "but if you have nothing to do, measure it." Then the baby was injected with a serum, I paid off and drove home as soon as possible. I already looked at the receipt at home and saw that in addition to the cost of injections of 3 * 3 rubles, the cost of syringes, we were charged another 7 rubles for "measuring animal indicators". Are you serious? - for the fact that a thermometer was inserted under the tail of the baby (by the way, quite rudely) to take 7 rubles??!! My call to us was "why weren't we warned how much such a service would cost before providing it without our request?" - the administrator replied that we ourselves had to look at the site how much such a service costs, and this is how it is paid in all clinics. If, even with a simple request, services are imposed, the cost of which is almost 100% of the cost of the main one, then what should we expect when contacting for a more serious reason? I highly do not recommend this clinic.
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September 10
It's a disgusting clinic. We came for a consultation. The doctor who came was not the one who was declared in the personal account. Doesn't know what to do, goes to others and asks everything. I couldn't take blood from a cat twice. They took it only the third time. They didn't give any recommendations, they didn't give any papers. A doctor with dreadlocks took blood. I will never bring an animal here again, only tortured.
I supplement the review only thanks to the doctor Kasyanchuk Artyom. A really competent specialist.
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November 6
Good evening. I would like to express my gratitude to Administrator Victoria for her sensitivity and professionalism. She told me everything, explained, it's very nice to communicate with such employees 👍
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November 1
Time goes by, but the clinic does not change: there is a lot of bureaucracy, but little sense. A couple of years ago, they decided never to go to this clinic again - after the skinning of the crusts from the surgical suture - without anesthesia, so then the animal could not recover from the pain for almost a day. Recently, I had to do an X-ray - frankly, terrible pictures that are not suitable for diagnosis (our veterinarian was very surprised by such a negligent attitude to work).
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July 15
07/13/2024 they applied for urgent veterinary care for their dog with a failure of the hind limbs. We express our deep gratitude for the highly qualified timely veterinary care provided to doctor Artem Petrovich, the doctor's assistants and the clinic administrator for organizing the provision of urgent veterinary care!
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July 22
If your pet is dear to you, DO NOT contact this clinic!!!
An absolutely indifferent and indifferent attitude.
In fact, an hour before the end they no longer work, doctors shuffle in the office with the receptionists, without animals, place some jars on the shelves (to simulate at least some kind of activity) and refuse emergency help.
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August 5
We have been contacted several times, always without complaints. I would like to mention the ornithologist separately -an attentive, professional and conscientious doctor.
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December 6
Due to an incorrect diagnosis, I lost my dog, went to another clinic, but time was already lost. You can write a lot of things, but the most important thing is that this person who is now the head of the doctor there, he treated, promised to call and adjust the treatment as soon as the tests come, I am still waiting for a call.
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July 3
We were at a reception at Mikhail Eduardovich Pavlov's yesterday. I was looking for a doctor for a long time, since we had questions about both the teeth and the ear of a pedigreed cat, and in a previous consultation in another "loud" clinic we were given questionable recommendations and in general left an unpleasant impression both after castration of the cat and after receiving other specialists…We went to see Pavlov, mainly based on reviews on the Internet. And for good reason! a very pleasant impression, both from a person who loves his job and it is felt, and from a professional. He answered all our questions and even more, attentive, interested, only the best impressions. We stayed at the consultation for 40 minutes. Thank you, we will only contact you now!!!
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June 23
They contacted an age-old rat about failing hind legs and heavy breathing, the doctor prescribed calcium gluconate 10% (which, as it turned out later, negatively affects the kidneys) without issuing a prescription, they had to return for it, a comment was given that the rat was of age and advice to visit a neurologist. After 2 injections of calcium, the pet became worse, they tried to resuscitate it in another vet clinic and said that the kidneys were failing, as a result, the pet died. Draw your own conclusions, but I strongly advise against this clinic.
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December 6, 2023
Very friendly staff, and a cozy waiting room.
They brought our doggie for castration, everything went fine, a lot of attention was paid, they arrived a week later to remove the stitches, everything went very well too!
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April 15
The prices are called alone, when paying you are unpleasantly surprised by the prices of three!!! three times higher. We forgot to trim the dog's claws, we took the pet away after anesthesia, we were worried and did not look. She assured me on the phone that the claws had been cut off. I had to come again. I asked the doctor for the price of the IV. He said 15 rubles. When I came to pay - 80! We found a clinic where they paid 15 rubles for the same IV. Now this vet clinic is on the blacklist.
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July 2
The first thing that everyone needs to understand is that in this clinic, at every step there is a sign "You have a good review, we have a 5% discount." Comrades who are led to this, think about whether a pathetic 5% discount is worth the life and health of your pet, or that pet whose owners will bring him here after reading your purchased review.
Administrators are utter darkness. Communication, conflict resolution, knowledge about services and basic knowledge of consumer rights are completely absent here. Do not expect to get an appointment at the time of your appointment. Always waiting 15 minutes plus.
Having brought my IV solution with me to the procedure, I learned about a certain "internal policy of the clinic", according to which they can only inject you with their drugs. Okay, money is not a problem, but the administrator could not show me where it is written.
When, after a subcutaneous drip, I wanted to take away half of the contents of the jar of medicine for which I had paid (the details of the receipt clearly indicate that I paid for the whole jar), the administrator said that "we do not give medicines to the clinic." So the medicine I paid for is still not mine, but the clinic's? How is that even possible? For what purpose do they keep for themselves what I paid for, what I bought from them and what already belongs to me? The administrator was also unable to give an answer to this question of mine.
I strongly advise the director (so far I just advise) to instruct the blonde administrator, who is not aware that "according to paragraph 2 of Article 24 of the Law on Appeals, an organization and an individual entrepreneur are required to submit a book of comments and suggestions at the first request of the applicant. At the same time, it is prohibited to require identification documents from the applicant, or an explanation of the reasons that caused the need to make an entry in this book, or preliminary information about the possible content of such an entry."
The blonde administrator stated that "she could not give a book of complaints without explaining the reason to me," sent me to "sit and wait," asked ten times what will I write there, and only at the mention of the above law, I received a book of complaints and suggestions, which was far from the first time.
Clinic, by the way, as required by law, I am waiting at my residence address (which I indicated in the complaint) for a written response from the administration of your organization to my entry in the book of complaints and suggestions.
The assistants of the doctors, apparently, who had just left some, hopefully, at least a little veterinary institution, came to work out their dubious knowledge and get their hands on your pets, which you brought to the clinic with not the lowest price tag in the city.
The problem of putting a subcutaneous drip (pouring half a can of medicine on my legs and on the patient) and an injection of a pomeranian (leaving a giant bloody trail under the fur) is the level of this institution.
The only adequate and professional employee in this organization is doctor Pavlov. I have no questions for him, but, unfortunately, I will have to give up the pleasure of visiting him, since I will not tolerate another communication with such incompetent administrators and junior medical staff, and I will not put the health and life of my pets at risk by visiting the Veterinary Medical Center.
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July 9
I want to express my gratitude to the doctor Kasyanchuk Artem Petrovich! Of the other two vet clinics where we were, only you prescribed the right treatment!!!❤️🐈
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August 9
A small but cozy and functional center. There is everything that is necessary and there is no feeling of a hospital, we come as if to visit friends. The doctors are competent and competent, they treat pets with soul and love. Thank you for your work and special thanks to doctor Artem Petrovich!
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September 6, 2023
Despite possible negative reviews (which I found in all other clinics), we took our cat to the vet center in very poor condition, because the clinic was quite close to us. On the spot, they explained to us what was wrong with the cat, told us the solutions, and after agreeing, he was immediately taken to an ultrasound of the heart (an age cat), a blood test was performed and, according to the results, he was sent for surgery (in agreement with us). After anesthesia, the cat recovered for a long time, but they helped us with this, they did not let us go in this state. We bought all the medicines on the spot. Yes, they gave a lot (420 rubles for everything). But this is not so important when our cat is alive and well after such an operation, where he had to remove half of his teeth and brush all the remaining ones
The receptionist is very pleasant, she called after the operation for several days in a row and asked about the condition, prompted if there were questions
In August, I had to go to the clinic again because of an inflamed gum. There was a different doctor this time. They were sent for an X-ray, prescribed medicines and ointment. Unfortunately, nothing has changed in a month and surgical removal of a tumor on the gum was prescribed on repeated admission. It is a pity that they did not undertake the operation themselves, but it is good that the doctor realized on the spot what difficulties they could face and that they do not work with such cases. Did not torture the cat once again
All the staff are nice people
UPD: unfortunately, due to new information, I have to remove the star. The tumor appeared against the background of the rest of the tooth, which the doctor did not see when removing for some reason. For some reason, other doctors did not assume that the removal and the tumor could be related. Be vigilant yourself. It was a mistake not to focus on the strange-looking hole
That doctor probably doesn't work anymore, we haven't met him anymore
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September 12, 2023
I applied on September 9 in the evening with acute guinea pig pain. Unfortunately, the pig was not saved, it died during the temperature measurement. For the most part, there are no complaints about the doctor, but he did not name the cause of death in any way. (By the way, they don't have an urgent appointment. Although I signed up and gave the reason for the appointment, they accepted it exactly on time.)
After the death of a family member, even though she was a guinea pig, I was shocked. Now I understand that everything is very strangely organized there.
They return the body to me and don't tell me they have a cremation. I ask for cremation, they don't tell me the options. As a result, my piggy was cremated in the cheapest way and with other animals. How am I supposed to know that there is an individual cremation and it is not offered to me? Yes, they cost 300 rubles, but I didn't even know that it was there and that I wouldn't get the ashes in the end.
That saddens me the most.
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September 20
The cat was treated, the staff was very pleasant and competent!
The organization is at the level.
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June 29, 2022
A very good veterinary clinic! A calm, pleasant atmosphere, patients by appointment and no jostling. I would like to express my deep gratitude to Doctors Sergey Alexandrovich Zhdanovich and Alina Mikhailovna Alekseeva. Very attentive qualified doctors, told and explained everything, prescribed treatment, we will recover :)
The administrator and the girl who gave our dog an injection are also very friendly and attentive girls. Everything in this clinic is good :)
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December 12, 2023
I brought a rat in July 2022.
With a tumor.
It was my first rat and I didn't really know what tumors in rats were.
Spoiler: they need to be operated on, they don't resolve themselves.
So, I Googled a clinic where there is a rotologist (a doctor who treats rats).
We had an ultrasound and ATTENTION was prescribed to take pills for 7 days, and then return if it does not resolve to have surgery(((
I came home, Googled about tumors in rats and eventually took them to another clinic, where they twisted at my temple after learning that I was giving pills.
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February 10
I express my deep gratitude to the doctor Kudma Angelina Stanislavovna for her professionalism, prompt and correct provision of medical care to our parrot! thank you very much!
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August 24, 2023
08/20.23 treated a kitten (7 months old) for vomiting and diarrhea. Ultrasound revealed that the inflammatory process in the stomach and intestines; the diagnosis was "gastroenteritis". A general blood test was done, the result, according to the veterinarian, “you can fly into space,” and the blood data will be sent by email. Taking into account the diagnosis and condition of the kitten, no help was provided. First of all, a physical was to be introduced. solution and glucose. Prescribed treatment: ranitidine – it is not on sale, it has been discontinued; serenia against vomiting is an unaffordable price of 420 rubles for a pensioner. As a result, taking into account the diagnosis, I had to look for treatment myself. 08/23/23 I called the "Veterinary Center" to coordinate my treatment with the veterinarian. At the reception, the lady categorically refused to invite a veterinarian to the phone; she also could not explain why the results of the analysis had not yet been sent to the email. After my repeated demands, I was sent. The analysis showed an increase in monocytes (and these are elements of leukocytes) by almost two times, and an increase in hemoglobin by 71 units. Taking into account the above, there is only one conclusion, to take only money from the client and no treatment.
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July 28, 2023
I came to the clinic by appointment to give an injection to the cat. At the reception, it turned out that they could not give me an injection with the medicines that I had brought and I had to buy the same medicines again at the clinic itself. They could not answer my question, but actually why should I buy medicines again, if I have them and they are in closed sterile ampoules, bought with a prescription at a pharmacy. It turns out that they have such rules. They didn't tell me about it on the phone, although I specified which drug should be injected. Moreover, when I asked the administrator on the spot why they had not been warned and why they could not give an injection, the administrator was surprised that there was such a rule and went
to clarify why they could not use my medicine. Accordingly, I conclude that the administrator is not aware of this amazing rule. They wasted my time, I'm neither sorry nor sorry, I didn't get any normal explanations either. In another clinic, they gave me an injection with my medicines without any problems.
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August 14, 2023
I want to leave my feedback on how my beloved family member was killed for a lot of money.
A cat was operated on, a breast tumor. Knowing the anamnesis (the cat coughed for a long time, the treatment did not give a result, before the operation it was also said that the cough remained). For some reason, the specialist did not compare the prolonged cough with the tumor and instead of an X-ray, we were prescribed a blood test before the operation.
9 days after the operation, the cat began to suffocate. Here, thank you so much for not taking it upon yourself to mock her further, but immediately sent her to another clinic! An X-ray was taken there and it turned out that the cat had lung neoplasia. There was nothing left of her lungs, she just couldn't breathe. Hence the first question: do you write tests on your knee, from a fool? Where does a cat in the terminal stage of lung cancer get a great blood test, where only cholesterol is elevated????
The second question. The specialists of the second clinic were shocked by the postoperative suture and its internal condition. I will never contact you again and will not advise others.
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August 31, 2023
I would like to express my gratitude to ornithologist Daria Litvinova. I went to the clinic with a pigeon that was patted by cats and had large wounds and its tail was torn out. I was very glad that there is a clinic in my area where an ornithologist receives. Daria Dmitrievna turned out to be a very kind and competent doctor.All appointments were fulfilled and the pigeon recovered, the tail grew back and it arrives every day for feeding and pleases me and my neighbors who know about this story of salvation! I recommend this doctor! Thanks!
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February 20
It turned out to be a clinic in the basement, with a couple of offices. Of the services listed on their website, practically nothing is provided. And they have indicated a dentist, an ophthalmologist, and so on, so on. A couple of therapists, and a couple of paramedics: smoky and inexperienced.
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November 19
It has been serviced by them for almost a year. A very good center and doctors, a wide range of services. It is also very convenient that there is an entry on the Internet.
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October 8, 2023
Early on Sunday morning, I discovered a strange condition of the cat and pus under the tail – inflammation of the paranal glands with the formation of a fistula. In a panic, I started calling all the clinics that worked on Sunday morning. I was looking for an emergency consultation with a veterinarian. On Sunday – it was almost impossible to find.
I am very grateful to the "Vetmedcenter" for the fact that Basker and I were provided with quick and professional help within an hour. We are especially grateful for the help provided by veterinarians Mazurkevich Egor Rostislavovich and Podryazey Kristina Maksimovna.
They cleaned the pus, treated it, took blood for analysis and told me how to process it at home.
But the next day I contacted the center myself to find out about the availability of wound treatment services. The administrator helped to choose the time for each day.
Every day by SMS I was reminded of the record that in a stressful situation in which I was – it was even convenient and good.
Thank you for being there! Thanks to the administrators for their support and advice by phone. Thanks to the doctor and the doctor's assistants, who treated the wounds efficiently during the week and everything healed smoothly. Thank you for being sympathetic to the fuzzies and helping them when they can't tell where and what is hurting them. Thanks!
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August 9, 2022
I was in this vet clinic , I really liked the work of both the doctor and the administrators. A very friendly and polite team, they know their business well, answered all my questions and shared both medical recommendations and useful tips. My cat, although wild , but in the office, with a good approach from doctors, behaved very decently , did not growl , did not break out, there were certainly moments when she could hiss, but as it was, I was very surprised, since my cat does not even behave so affectionately with me. Also, at prices, this clinic pleasantly surprised me, the prices are adequate, compared to some vet clinics they are very pleasant, there are also products for kitties in the clinic itself, so at the end of the examination, I was even able to buy sweets for my kitty) We left satisfied , with good treatment and with a tasty treat in the bags (at the kitty ☺️).
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November 29, 2022
We were at a reception with a new pet about a non-healing scar after surgery. Let's start with the pros: the doctor and his assistant treated the dog very carefully, there were no injuries from going to the doctor. The receptionist is very attentive and really tried to help. They call after 5 days to find out how the pet is doing.
Disadvantages: the inspection was on the dump. There was an attempt to prescribe unnecessary tests. The pet inspection table is not processed.
At the doctor's appointment, I indicated that this was a new pet that had been taken from overexposure and that I was worried about a non-healing seam after castration and that the dog also had minor stool relaxation due to a change of feed. The doctor examined the seam, sprayed it with antibiotic spray and told him to wear a blanket. Regarding the disorder of the stool, it was suggested to donate blood and do an ultrasound, I consider these appointments to be a pure-blooded divorce for money, they even refused to carry out these manipulations to intimidate.
I would not count this as an attempt to shake off money if the doctor examined the pet normally (measuring temperature, feeling and listening to the abdomen, examining the skin, examining joints, examining teeth, eyes, etc.). The doctor had an absolutely fine dog on the table with a history of changing food, there were no reasons for tests, except for insurance, at the time of examination.
I do not advise you to bring someone here whom you love very much. Because these are only risks to your pet's health.
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April 22
Prices bite hard!!
to find out what to take for the treatment of a dog after ultrasound and tests, they take money for a consultation again to write out a prescription, they take money from everything
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March 20
We were with West Archibald today at the appointment with Elena Grushetskaya's cardiologist:
clear recommendations; case examination and a very friendly attitude towards the pet 💫
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April 13
Everything is clear and understandable.
the dog was not nervous, the staff was friendly and helpful. I recommend it!
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April 8
We were at Daria Dmitrievna's doctor today, everything was super fast and neat, the baby didn't even squeak 🤍
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January 17
In the office where the examination was held, the lighting lamps were of low power, probably saving electricity, so it should not be in the doctor's office.
They immediately offer to take an analysis without examining the animal properly. When trying to examine the animal's ear, the device (the LED in it) did not work, there was a search for the device from another cabinet, the other device was also out of order. As a result, the diagnosis was simply given on the basis of tests. According to the appointment, medicines were purchased that could not be used, they turned to another clinic for a second qualitative examination and correction of treatment. There is no longer any trust in this clinic, previously we applied and were satisfied with the doctors.
It seems that there is a staff turnover in the clinic, none of those doctors who previously worked at the clinic are left.
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September 26, 2021
I would like to express my gratitude to the doctors and all the staff of the Veterinary Medical Center! I am very glad that when I was looking for a clinic for my beloved kitten, I came to you, since it is near my house. Professionals and just kind and sincere people who love their job, love animals, are always ready to help and do it efficiently work here. My pet turned out to be a bit problematic, but they were able to cure him in a short time. After such a service, I contact and will contact you only here for any questions. Thank you so much again! Please contact us, you will be satisfied!
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September 18, 2022
We have visited this clinic with rats more than once. Doctor Volchok M.M., despite his rather young age, is a professional and a person who is rooting for his business. For the first time in many years of keeping pets, I received a call from the clinic and asked about the condition of the animal after surgery, gave advice on feeding, treatment and proper care. I strongly advise you to contact this clinic. An ultrasound scan will be performed on site, tests will be taken and all necessary manipulations will be performed quickly and efficiently.
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December 22
Attentive doctors and loving tummies
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February 27
It's a good clinic.Very attentive and professional doctors.I can only trust them with the health of my pet.
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January 4
Remove the online entry. Does it make sense to sign up for you online if there are no places? Set up the system. In fact, they refused, they offered another day when the animal is in critical condition
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