0803.2024, we decided to celebrate the holiday on March 8 and at lunch we stopped at the former pier now called Venice in the area of the Tobyl bridge. The booth was spacious and cozy, there were no napkins on the table. The waitress came up and offered the menu. After making an order, they brought dry shish kebab and bitter onion, the seasoning was not tasty. After a while, they brought an account with the amount of 14,000 tenge on it. I paid with a card and entrusted it to the waiter. After a while, I noticed that another amount was withdrawn from the card from the main one and 1560 tenge. At the same time, at the beginning, the waiter did not warn about the additional fee of 12%, which is not legal. I ask the administration of this institution to pay attention to this fact about the further non-repetition of this situation. When ordering in these establishments, pay attention to the amount that the waiter brings. Be vigilant. And one more thing, when paying the bill, the waiter did not issue a cash receipt and after a while, at my request, they gave me a receipt. Although they are obliged to issue a cash receipt at the place of payment without prior notification.
We were in the renovated Venice, fresh repairs, New Year's decoration, drank, ate it was delicious, barbecue fries were delicious, of course there are few goodies for beer, and so everything is super! And I would advise you to buy a high chair, since many families go with the kids, including us)))
It used to be a very good place. A varied menu, fresh produce, delicious kebabs. This is before the flood. I hope that they will put everything in order and everything will be as before, at the highest level.
the kebab is delicious, good, in principle not bad, the tea is not very good. there is always only one type of beer, there is no choice. juices are also only cheap, there are no good ones. of course, the staff is average and not trained to communicate with customers
Good evening, the kitchen is great, the kebabs are excellent, the salads are super. The service is zero. The wardrobe is not responsible, I had to take things with me to the gym. And the waiters, they need to learn how to work with people.
I agree with the bad comments, especially about the administration (as she said, I am not an administrator, I am the MANAGER) in general, I do not advise visiting this institution, horror
A terrible place. We stopped by for a snack and brought small warmed-up portions. We ordered tortillas, brought old ones with an unpleasant smell, heating them on the grill.
The barbecue in the restaurant is excellent, the hotel has become 10 times worse than before the pandemic. The room is absolutely not cleaned, dirty, the linen is not fresh, possibly used. I had to beg for towels 2 times, at first they gave me 3 for four. 2 bags of shampoo for 4, most likely the administrator thought that two were already clean. The level has dropped significantly, not to compare with what we saw 3 years ago.
We had a dream in the bathhouse, dived into the ice hole. The steam room is not large, shower, large hall, billiards, TV, 2 bedrooms. Dirt is everywhere. A disgruntled bathhouse attendant. Only the ice hole saved the situation.
Yesterday I invited my friends to spend the evening at our once favorite cafe. It's hard to call it a "cafe" now, it's a bum! It's dirty everywhere, it's impossible to even sit on the benches. Drunken kitchen workers danced barefoot on the dance floor. My guests had to leave. The service of the waitress Aruzhan, I'm generally silent, with a dissatisfied face, she listed everything that was not on the menu. There wasn't even any bread... I reread the bill 2 times with the administrator. Shame. But for some reason, I was ashamed of this shame in front of the guests, not them!!!
Among the advantages - low prices, delicious barbecue, there is a playground for children. Among the disadvantages are the service and not delicious cuisine.
Cons: serving dishes and cuts in general, different cutlery.
Advantages: polite officials
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Anonymous review
October 12, 2019
We need to work on the children's menu - it just doesn't exist
The service leaves much to be desired
The furniture is old in the room, there is a musty smell