I have never met a more terrible organization and an irresponsible organization. Constant excuses, never knowing anything and impolite staff. If you want problems in the house, sign a contract with this organization.
By the way, in 2008 it was a normal organization and service at the level.
If you want to get in trouble, contact this charade. An irresponsible office that does not perform its duties at all from the category of "and let the whole world wait" Constantly making some excuses for any problem, no action.