I, Alexandra Portnenko, visit a dermatologist with problematic skin every month. I want to express my great gratitude to the medical registrars for always making a timely appointment with a doctor, choosing an appointment time convenient for me. They are friendly and helpful.
I would like to express my special gratitude to Inna Vladimirovna Kozlova.
I called the registry office on 04.12. three times by landline, waited for an answer for 15 minutes as a result, no one answered. No one answered my cell phone either. I had to go. I came- two receptionists are working - there are no people. Do I have a question is it difficult to answer the call?
I was there that year because of dandruff, they didn't ask me what kind of shampoo I use, don't really ask anything, the only thing they asked me how often I wash because I wash every day, well, they said to wash with shampoo no more than 2 times a week and did so and nothing helped, only a special shampoo helped
A terrible place, doctors who have accumulated all in one cabinet, accept the main coupons first, and the main coupons come and come, and wait for the additional ones until the evening, just a terrible place
I went to a dermatologist for a paid consultation, I came with a complaint about allergies, they said they didn't see anything from me, they gave me one analysis that turned out to be normal, and they said to my complaints "the analysis is normal, you can't catch on to anything"
They diagnosed "skin dermatitis" and prescribed treatment, although I came with an allergy, one thing is not clear how doctors who do not see anything can diagnose and give some kind of treatment to what is not visible!!
Sitting with a doctor was not comfortable in the office, because communication was kind of obscene, and in principle, they didn't say anything sensible except expensive medicines.
In my opinion, on a paid basis, they should communicate politely and with interest, give accurate tests and make accurate diagnoses...
I can't get through, all the operators are busy, wait 15 minutes or even 20, they prescribed an ointment that only made it worse, treated with eczema.Wait again for 15 minutes, yes.
It is simply impossible to get through to the reception. No one even picks up mobile numbers, and if you get through to a landline number, you will wait 20 minutes for a queue on the phone, and as soon as the queue reaches the first position, it automatically drops off. Online recording does not work. Apparently, there is no time to make a website to the end, as well as to answer the phone. Pay attention to the quality of service in medical institutions!!!
Absolutely incompetent dermotologists work at the dispensary. I was at an appointment with two different doctors, both made the wrong diagnosis. I was treated for about a month and all to no avail. Sorry for the lost time and nerves. I turned to a private dermologist, who made the correct diagnosis and prescribed appropriate treatment, thanks to which I got rid of the problem. And of course she grinned at the diagnosis I was given at the dispensary. That's what free medicine means. Although the drugs are prescribed are by no means cheap
Doctor Kubar Tatyana Alexandrovna. Excellent advice, assistance in the selection of funds for the care of a problem person. Thanks! I will contact you and recommend
On March 30, I visited a doctor from cosmetology room 21, Gazimagomedov's doctor Zagidat, a man in his place, enjoyed the work of a specialist, a very professional specialist and a positive person. I recommend the services of a cosmetologist to everyone for a fairly small amount of money. I am sure that such a result in the selection of personnel would not have been possible without the participation of the head of the clinic and the chief physician, thank you!!! I will be happy to contact you again if necessary!!! And the repair was done well indoors, very nice!!!
On June 23, 2023, we visited the clinic at 11:00. The reception was held in room 15. In the 16th office, the reception ended at 11:00. Reception time, is it only three hours??? In the rest of the offices, the medical staff just went in and out, went to the buffet. A lot of patients, including children, gathered near the 15th office. The time of reception differed from the time indicated in the coupons. Despite the huge queue, the doctor left the office with a mobile phone in her hands and did not return for more than 10-15 minutes. Having lost all hope of getting to the reception within the next hour or two, we left the walls of this institution. Thank you for having the Internet - we will self-medicate...
On April 13, 2024, I was at a podologist's appointment for the purpose of cosmetic treatment of toenails and heel treatment, the doctor injured her toes to the point of bleeding during the treatment, I am extremely dissatisfied with this. Disgusting!!! The photo is attached
It is absolutely impossible to get through to the reception!
There are 6 rooms on the website.
I can't get through to any of them!
I arrived today without an appointment.
Everything is closed everywhere.
I can't get to anyone!!!
There are just no words!!!
Explain how you can make an appointment with doctors?
When you can't get through to all 6 numbers!!!
On the website, the opening hours are from 08.00 to 19.00
And upon arrival at the place, everything is closed everywhere.
In fact, people say that doctors have a day off today and many people are on vacation.
If I had known in advance that everything was like this, I wouldn't even have gone.
Irresponsible!!!
The customer service wishes the best!
She went to a private medical clinic.
The reception desk picks up the phone without any problems, which is very pleasing!
On November 1, 2022, we were at an appointment with Anna Evgenievna Blazheeva, a dermatologist. My son has Acne problems with his face. What an attentive, friendly, responsive doctor! She told us about our illness in an accessible , understandable and competent way, prescribed treatment, and gave recommendations. We are just delighted with this attitude! Thank you very much!
I couldn't get through to the registry for an hour and a half on 25. 09.2023. When I arrived and asked if the landline phone was working, the medical registrar answered me with a grin that it was working. Next, I asked for a book of comments, to which I was answered that it was in a five-story building and if necessary, I should go there. The competent work of the employee is questionable
04/23/2023 There was an attempt to call this institution for 19 minutes, after which my call was dropped either by the system or physically incomprehensible. After calling back again after 3 minutes, I still managed to get through, to the question why my call was dropped after a long wait, I was ‘kindly’ asked to contact Beltelecom to answer my question why I couldn't get through and I was dropped. So here's Beltelecom's answer to you: ‘if people can't get through to them, then let them leave the appropriate requests to fix the problems, and not send you.’ Therefore, solve your problems with dialers, if they exist, and they do!!!
Thank you very much to the doctors for their attentive attitude and proper treatment. My son is 5 years old, psoriasis - the correct treatment was quickly and accurately prescribed and a positive result was not long in coming. Special thanks for the opportunity to get a consultation with a professional.
Health, courage, patience to our doctors!
I've been trying to get through to the registry for two days-the result is negative. Going to the dispensary to get a ticket takes 1.5 hours at best, but it is impossible to get through. It's just a horror to waste time sitting by the phone!
Today, on March 25, 2023, we had an appointment with a dermatologist, in room 14.
The doctor is incompetent towards patients, "fuck off", inattentive. It is better to immediately contact specialists at a paid clinic, since there is no point in visiting such doctors.
We want to express our gratitude to the deputy. the chief physician for the medical department Kovkel I. A. and the attending physician Grakova A. Ch . These are not only highly qualified doctors, but also attentive, decent people. We turned to them for help when our mother, who is already 80 years old, fell ill. We were accepted, listened to, tested without any delay, and admitted to the hospital. The mother was treated with the utmost kindness. Thank you very much. Good health to you and your loved ones.
There are no complaints about the doctors, thank you for your help. But the aunt at the reception with a tattoo is rude, she only works in the zone. Teach a woman to talk.
We were with the child on December 29, 21 years old, from the district, we were accepted without any prompting and for free, we liked everything and the doctors and the registry, no one came. When recording, they called the mobile phone and picked up the phone almost immediately, so we put all the stars that are there..
See original
3
1
A
Anonymous review
June 27, 2022
Hello.Please tell me how to reach you?I call, they tell me that I'm in line 9. When I waited 20 minutes.I was dumped.I call-9 in turn again! and so on several times.
If it were possible to put a negative rating on it, I would be happy to do it. If it is possible to go to a private clinic, then save your nerves and time and go there. I can't say anything about the doctors, because because of the incompetence and rudeness at the registry, I didn't want to get to them. There is always a queue at the reception, they are rude, they lose their cards, they do not know which office to send and a list of tests that can be taken from them.
It is practically impossible to sign up for a paid PCR Covid test by phone, no one picks up the phone. It is also not possible to register electronically. The page on the website does not open. What kind of secret service is this???
See original
2
Недовольный пирожок
Level 7 Local Expert
April 29, 2023
Paid services, and the attitude is disgusting from the staff working at the reception!No one taught them to talk adequately there, it was all rudeness and shouting.
It seems that there are "aunts" from the bazaar!
This is some kind of nightmare. For several days there is no way to get through to the reception desk - all operators are busy, although we dial the number almost without interruption.
When will they begin to provide adequate assistance to at least children? The registrar suggested that a one-year-old child with itchy rashes wait for an appointment with a doctor from Monday to Thursday. At the same time, it is advisable not to wash, so as not to make it worse .... seriously??? In 35 degree heat, do not wash the child,???
And another trick: children under 4 years old are accepted by a dermatologist only if there is a referral from a pediatrician!! Are dermatologists afraid to recycle? When will this paperwork end?
Dear management, when will the order be restored?
I've been there twice in the last year. Maybe I was so lucky, but I didn't notice any special queues at the reception. At least no more than in any other polyclinic in the city. And they were sent to the doctors immediately, not a week later. But the fact that they can be rude, that is, that is.
I can 't get through . And they say that you come without an appointment.And how?
Managers pay attention to this!!!!
See original
10
Darya
Level 9 Local Expert
September 16, 2021
They talk very rudely and rudely on the phone at the reception!
To take a paid covid test, the specified mobile phone number does not answer, I called the landline, when asked to give a landline number to make an appointment or make an appointment in another way, they just throw the phone down.
It's 2021!
I want to pay money and take a paid test, how do people provide services? Service? No, you haven't heard.
Feedback - please teach me how to at least talk adequately!
And at least give a schedule for mobile numbers, if such a thing exists, I have no other explanation.
I can't get through, from the word - at all!!!
Constantly - all operators are busy.
See original · Русский
2
О
олег
Level 3 Local Expert
January 4, 2023
I can't get through to the reception.It is difficult to think of a more disrespectful attitude towards people, and the lack of response to complaints is arrogance and permissiveness.
There is no such madhouse anywhere!The queues are kilometer-long rudeness, and to all this, there is 1 specialist at the reception for 50 people! Are you serious?!! And "these" specialists leave much to be desired!
I didn't even put one star, if it were possible, I couldn't get through, you come and they offer to sit in line for 2-3 hours with the children. In general, a quiet horror
It seems that the reception desk just picks up the phone and is always busy.
It's impossible to get through.not in the afternoon, not in the morning, not in the evening.
You can call continuously for two hours and it's useless.
I was lying there, I never received my discharge, then the chief doctor said, and how to be treated further asked, to which the answer was brilliant, but whatever you want. I can't get through to the receptionist.
See original
2
Д
Дмитрий А.
Level 9 Local Expert
June 1, 2022
The score is 0 out of 5 (it's a pity you can't give such an assessment). I can't get through to the reception!!!