A very tired hotel. Instead of normal double beds, there are 2 single beds next to each other, it is not very convenient. But the staff is extremely friendly and pleasant.
If in Almaty, it even corresponds to the name of the hotel, it is cozy, the center, the rooms are whole, there is water, in general, a week of accommodation without inconvenience. I recommend.
The hotel is quiet, the rooms are cleaned, it is normal to spend the night.
Minuses:
There is simply no food at breakfast, a crowd of people, tables are littered with dirty dishes.
The rooms have a smell, probably because of the carpet. The bathroom has a strange layout, the toilet is placed right next to the sink, although there is a lot of space around. When you wash your face, you rest against the toilet.
Upon departure, guests are humiliated by checking the minibar.
Resume:
The kitchen is good - there is a lot to eat, delicious, lunch can be brought to the room (if you did not come, overslept, etc.) the staff is caring, I especially liked the bartender, a sociable responsive guy, makes coffee well, and in general it was nice to spend time there on a business trip.
A normal hotel, I just wanted to refresh the renovation in the rooms, but in general everything is fine. There is Parking for cars, the linen is fresh!
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Ярослав Шинкаренко
Level 8 Local Expert
July 14
I liked the hotel: the number is quiet, the conditions match the description when booking. The breakfast is a buffet, the dishes are updated, delicious and quite varied. Nice sauna with a small pool. Before check—in and after check-out, we left our suitcases in the luggage room - it's convenient. Stable and high-speed Wi-Fi — it was comfortable to work.
Convenient location and a good mattress. But the breakfasts and the size of the restaurant (on the ground floor) clearly leave much to be desired. The number of seats is not designed for such a number of residents. And the question is about the gym, or rather about its equipment. There is no elementary shop
A great hotel with a great restaurant.
The only drawback is that they do not provide an iron and ironing board in the room. But there is an ironing room.
nice hotel, cozy :). convenient location. the room has everything you need to stay. delicious breakfasts and menus can be ordered. I will always come here on business trips. thank you!
I was at the Comfort hotel with a child! Everything is fine, the staff is polite and friendly! They'll tell you everything, they'll tell you everything!!!! The kitchen is very good, everything was delicious!!!! If I am lucky enough to come to Almaty again, I will stay only in Comfort!!!
Thank you for the reception!!!!
Good rooms, located in the courtyards, which is why it is not noisy, birds chirp in the morning. One problem is that the restaurant is very small and it is sometimes difficult to find a free table (or even a chair to sit down with someone) for breakfast
"Домашний" отель оправдывающий на все 100 процентов свое название "Уют". Алмалинский район, в пешей доступности метро Жибек Жолы, пешеходная зона "Арбат", в окружении магазинов, магазинчиков, кафешек, закусочных и прекрасной кондитерской, в которой готовят вкусные пирожные и торты. Дружелюбный персонал, вежливые сотрудники. Своя небольшая парковка, Завтраки очень хорошие. В номерах: чисто, белье свежее, шумоизоляция в номерах на высшем уровне.
The hotel is very nice, the room is small but cozy. There are mosquito nets on the windows.
The staff is friendly. The choice of food for breakfast is large, the room is small, you need to look for a free place.
A great hotel and cozy. Corresponds to the name ))
The staff is very polite and helpful. Convenient location.
The price/quality ratio is excellent.
Without a shadow of doubt, I'll give you 5 points.
The hotel is not new, and there are signs of fatigue in the rooms. The interior is from the late 90s. The price is too high. The service in the restaurant is slow. The breakfasts are ordinary. The location of the hotel is excellent. The rooms are clean. The Internet is normal. The hotel is located in a quiet and not noisy place. The staff is good.
Чисто, вежливый персонал , отличное тихое место расположения, завтраки на троечку , мы прилетели из Пекина и там жили в отеле 3 звезды с такой же ценовой категорией - завтраки там были в 2 раза лучше , вкуснее, разнообразней и качественней. Но голодными не останетесь. Номер чистый, но интерьер совковый, для 2 ночей переночевать по работе за эти деньги хороший вариант . Не понравилось одно , очень сильно везде пахнет кондиционером или освежителем , не поняла что это , но запах сильных и навязчивый, аж подташнивало , в номере не так сильно , в коридорах и Холле
Great hotel! The rooms are good, and I've seen a lot of suites that I didn't want to stay in. The breakfasts are decent, the renovation is modern, the minibar is full, the staff is very polite and caring. In general, a great hotel.
"It can be cozy in a cozy place," depends on the shift. We often stayed here, small but clean rooms, there is a room with a tiny balcony. Parking for six cars, who managed, he managed. The delicious cuisine of the restaurant is in the basement, there is a summer terrace with a waterfall. The price is too high in relation to the quality.
+ convenient location in the city center, quiet around due to being in the courtyard among residential buildings, responsive staff
- small and compensated by the price of the room: the rooms are small, the breakfast does not shine with variety and is located in the basement (which can be a problem for people with disabilities, because there is no elevator there).
I rented a junior suite. there is no iron, little water is released. Breakfast for three. Sign up for a sauna or a swimming pool is like a lottery.Unfortunately, I have not been able to use additional services. During the 4 days of stay, I did not hear from the staff either hello or goodbye.
Cozy rooms, cleaning every day, clean linen and towels, the bathroom is clean and tidy. There are rooms for smokers and non-smokers, very polite staff. Breakfast until 10.00, porridge, omelet, scrambled eggs, sausages, rice, buckwheat, cottage cheese, vegetables, fruits, delicious pastries, boiled coffee, you will not stay hungry.
Very nice hotel, quiet, located in the courtyard. Standard room with everything you need, clean, breakfast is very high, varied and delicious.
Pedestrian streets are very close.
I recommend.
Convenient location, near the Arbat: there is a place to walk in the evening. There is a grocery store and exchangers nearby. And in the morning, amazingly delicious semolina porridge :) Respect for the chefs who cook it.
A very comfortable hotel. The room has a good mattress, lots of pillows, sockets by the bed, bathrobe, slippers, umbrella. There are toiletries in the bathroom. One of the disadvantages is the surface cleaning, as evidenced by the hair on the floor in the corner of the bathroom, on the first day of arrival and on the fourth day of departure. It was from March 7 to March 10.
It's not a big, but a cozy hotel, take a comfort room if you want a bigger room.
Not bad breakfasts.
Very good location, you can walk to the 28 Panfilov park
1) Rooms in which the pros greatly outweigh the cons. Read about the disadvantages in other reviews. For me, it's just a little bit of fatigue. Advantages: tangible cleanliness. Bathrobe. Slippers. High-quality hygienic details. A rack-hanger for clothes, which is more typical of expensive 5*. Order. The rooms are well thought out.
2) The staff is attentive. Everyone says hello. In general, everything. Everyone responds to requests. They are sincerely trying to help.
3) Breakfast. Here, of course, there is something to work on. Besides the automatic coffee machine, there is actually nothing to praise. Products of minimal quality. A small kitchen does not imply any special delights in cooking, but the initial products could be better. Well, the quality of the products at breakfast does not allow you to order something at a restaurant at another time. There are many places around that work 24 hours.
4) The location is convenient. Quietly. You get enough sleep.
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Ilookgood
Level 11 Local Expert
June 20
The best hotel, as for me. The city center, within walking distance of the Mega shopping center, breakfast buffet. Nearby is the local Arbat, where you can walk and drink coffee. One disadvantage is the traffic jams during rush hour.
Friendly staff.
The cleaning is good.
Minus: The shower head jumped up from the water pressure, we had to catch it, well, and wipe the floor dry.
The breakfasts are not bad. There is a choice, you will not stay hungry. Despite the flow of people, a table could always be found for breakfast.
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SPE
Level 10 Local Expert
December 13, 2023
I was on a private trip for a week. The location is great - the center is within walking distance. Clean, cozy, wonderful sauna (you need to sign up, according to the first person who signed up, the sauna becomes either female or male for an hour, there is a Jacuzzi-I did not use it). Very high-quality breakfasts with a wide range of dishes. We had dinner at the restaurant in the evening. It was expensive, but everything was very tasty. The staff is attentive and professional, all issues that arose during different shifts of administrators were resolved promptly (postponing breakfast, adjusting the faucet, selecting a larger bathrobe, etc.). Many thanks to everyone who made my stay comfortable, and I will definitely come again!
Clean large rooms, courteous staff. Breakfast is so-so. The restaurant prices are too high, it's better to eat in the city. The elevator and corridors smell of cloying air freshener, after which this smell haunts constantly.
A great hotel, really lives up to its name. It is very well located in the courtyards, so there is no noise from the road and therefore, in the morning you get up to the singing of birds.
Хороший отель, удобное месторасположение. Просторный семейный номер. Все чисто, аккуратно. Уборка каждый день. Завтрки сытные, разнообразные. Ходить лучше пораньше, мало мест в ресторане. Один раз ужинали. Все вкусно, порции огромные, видимо поэтому получилось дороговато.
I often stay at a good hotel. Delicious and varied breakfasts. Travel documents are always on time and error-free. There is a SPA included in the price
I've stayed here twice, and each time my hair is in the bathroom. When asked to clean up, the reaction is surprise) the room is normal, the mattress and pillows are excellent, the breakfast is good.
Останавливалась в этом отеле в январе 2023. Место расположения удобное, во дворе, поэтому не слышно шума машин с дороги. В отеле чисто и тепло. Доброжелательный персонал на ресепшн, помогли со всеми вопросами. Очень быстро оформили временную регистрацию. Завтрак на четвёрочку, но точно найдёте, что поесть. Мебель в номере не новая, но уютно и чисто. Контингент гостей международный. В целом впечатление от отеля приятное, полностью оправдывает цену. Готова остановиться там снова.
This is a very nice hotel with all amenities, the staff is pleasant, polite,the rooms are clean, the rooms are cleaned every day, very tasty breakfasts, a varied menu
The hotel is really Cozy. They meet you right from the taxi, pick up a heavy suitcase and then there is no chance to be disappointed in the hotel. I lived for a full 7 days, there was not a single complaint: fresh towels, water, dental kit, etc. are in the room every day. The ironing room is on the first floor, but if anything, an iron and a board are ready to bring to the room. Sockets right at the headboard! The elevator has a huge beautiful mirror on each floor — so that you don't doubt exactly how you look before exiting.
You can leave your suitcase for at least a whole day before departure.
The only thing that could be improved was breakfast. There was a great shortage of fresh vegetables and fruits, but what there is is already colorful and delicious in itself. I definitely recommend it.