A nice, cozy hotel in the city center, but in the courtyards, so it will be quiet and peaceful. Walking distance to pedestrian streets, a convenience store in the next house. We lived on the 6th floor, the room was clean, cleaned daily, updated water and tea, dental kit, shampoos, shower gels. The staff is polite and helpful. An early breakfast was provided on the day of departure. Breakfast is a buffet, there is a large selection, you will not leave hungry. There is brewed coffee, but in recent days it has only been black.
A cozy hotel with a good location. The rooms are clean. The room has everything for a comfortable stay. The hotel staff is friendly. Upon check-in, all possible inconveniences were immediately outlined (the heating was not turned off yet, so it could be hot, insufficient cold water pressure), for this I put a separate plus, because you decide for yourself whether you are satisfied with it or not. The disadvantages include the moment that movement was heard in the restaurant. If it hadn't been for our overnight flight, I wouldn't have paid attention to this, but since we tried to sleep for a couple of hours and couldn't do it, including because of loud music, I note this.
I liked the hotel. The staff is helpful. The breakfasts are boring, so-so - I preferred to go to other places for breakfast. The hotel itself is very good, it's almost a historical center, a few minutes on foot and you're on the local Arbat. The grocery store is a minute's walk away. The exchangers are also close. The metro is a 10-minute walk away. 28 Panfilovtsev Park is a 20-minute walk away. It's about the same to the Green Market. It's a long way to the main Museum and uphill, but you can get a couple of metro stations and then walk for 10 minutes.
A wonderful hotel! The rooms are cozy. We stayed in both Standard and Comfort plus. Birthday presents were made) I liked the breakfasts very much, they were delicious and varied. The staff is wonderful! I am very glad that we chose this particular hotel. Everything was great! Thanks a lot to all employees and management!
Super cozy hotel ,
Convenient location,
The staff is polite and customer-oriented,
The restaurant's cuisine is diverse and cool
The price tag is moderate
Located in a residential area
I was especially pleased with the opportunity to have breakfast at the fountain on the street
I will definitely come back again
Very nice hotel! Cozy rooms. Nice, very friendly, helpful staff. Very tasty cuisine. You feel at home in the hotel. I've been staying at the hotel for quite a long time. I am very pleased. thank you very much!!!
Very nice hotel!
It is located in the center, all within walking distance.
Very cozy atmosphere, fresh renovation.
Attentive staff, decent service.
A solid five out of five points!
I will definitely recommend it to my friends and acquaintances.
The hotel is in a quiet place. A great clean room, a good breakfast buffet, a bathrobe, slippers and a kettle with cups in the room - which is very convenient for tea parties in the room. There is an ironing room. A solid five! I recommend it!
A lovely, cozy little hotel. Elegant. Everything is in its place. Wonderful calm music at the reception and in the restaurant. There is a sauna and a small Jacuzzi pool. There are several simulators. Across the street there is a full-fledged large swimming pool from 7 am.
I stop for the second time. I am glad to see my friends, of course Galia and other employees. Everything is real, not glued artificial smiles. We are ready to help with shopping and sightseeing.
The breakfasts are varied, something can change every day: salads and fruits and scrambled eggs and cheeses and cereals and muesli and pancakes and pastries, coffee, tea, juices, milk.
I recommend it !!
A cozy hotel with pleasant and helpful staff! Delicious breakfasts. The room is clean and quiet, very good sound insulation. Parking for a car. Arbat is not far away, you can take a walk in the evening.
Price/quality ratio 🔥
Great hotel. Since the city is not very big, there are many places to walk from this location. The breakfasts are delicious, without abundance, but delicious at home. The staff is friendly, the rooms are clean. I would love to stay here again.
A wonderful hotel, in the city center, clean, cozy both in the hotel itself and in the rooms! Cleaning every day, a comfortable bed, a wonderful and varied breakfast, polite staff, the director of the hotel is a great fellow, everything is organized to the smallest detail! Thank you for a wonderful and comfortable stay, I really liked everything for 10+! If we come, we will definitely come to your Comfort!!! I recommend it, you will be very satisfied! Thank you again for a great time at your hotel and I want to note that the name COMFORT corresponds to 💯!!!
A nice hotel, but a very expensive mini bar. Everything else is on top, the breakfasts are quite varied, the staff is responsive. It is located in the center, there is Parking. The photos on the website match.
A good hotel. Friendly staff, always ready to help with any questions. The city center. It is convenient to get to all the attractions. There are metro and bus stops nearby.
The rooms are quite decent and clean, there are all toiletries, pleasant smiling staff, after the reconstruction the reception has become more attractive. The only disadvantage is waiting for food in the restaurant, sometimes you wait for 40 minutes for the ordered food.
The kitchen is good - there is a lot to eat, delicious, lunch can be brought to the room (if you did not come, overslept, etc.) the staff is caring, I especially liked the bartender, a sociable responsive guy, makes coffee well, and in general it was nice to spend time there on a business trip.
Convenient location, good staff, decent rooms, disposable slippers, toothbrushes, toothpaste, gel, shampoo, bathrobes. There is always something to eat for breakfast. It would be nice to put masking nets on the windows to calmly ventilate the room. In general, everything was fine.
The hotel is located in a quiet location. Only 2 things I didn't like. 1. A person can be heard talking in the next room. One evening, Dedan was in the next room calling his friends all evening and telling them the same story, grunting and coughing. Closer to one o'clock in the morning, I asked him to wrap up. 2. Breakfast is normal for such a hotel. But one day I witnessed the following. The waiter decided to help the guest collect desserts. He put a few tongs on a plate. Then he put the (!) part back on the tray with his hands and put (again with his hands) a couple of waffle tubes on a plate and cheerfully carried it to the guest. Otherwise, the hotel is quite normal for its money
A great place for a short business trip. The rooms are clean and tidy. The breakfasts are delicious, the food is varied. The staff is polite and friendly. The hotel has a sauna and a gym for guests, which are included in the room rate. We liked it. The location is also good, everything is close.
An excellent hotel with excellent breakfasts and a buffet. The friendly staff and frequent cleaning with towel changes left the warmest memories of the hotel. I highly recommend it.
Гостиница очень понравилась, всё как и обещали , чисто, уютно, тихо и обслуживание отличное. Не понравился ресторан, первый день проспала завтрак ( к нему вопросов не было , хороший классический завтрак, как везде) и решила позавтракать на веранде в лобби , заказала клаб сэндвич , в меню это ветчина и сыр, салат, а принесли в горелом хлебе жаренное мясо( подозрение , что вчера жареное, т.к. было очень твёрдое и холодное ))) ) и помидоры. В принципе съедобно , но удовольствия никакого. Отдых это не испортило, желание в городе. Если бы не это , то 5 звёзд 100%. Обязательно приеду в эту гостиницу, при следующей поездке в Алматы.
Convenient location, near the Arbat: there is a place to walk in the evening. There is a grocery store and exchangers nearby. And in the morning, amazingly delicious semolina porridge :) Respect for the chefs who cook it.
In terms of price-quality ratio, it is probably one of the best hotels in Almaty! It's not the first time I've stayed here and I think I'll stop more than once. It's strange, but this hotel is right cozy! No wonder they have such a name))) Both the attitude of the staff and the warm light from the lamps set up a pleasant stay. The rooms are nice, everything is clean and tidy. Breakfast is not the strongest side of this hotel, but it is there and you will not leave hungry.
The hotel lives up to its name, it is cozy, clean, quiet and peaceful, and their breakfasts are a special kind of pleasure!
Thank you for your hospitality ❤
A wonderful hotel - and the breakfasts, some of the best in our memory, the buffet, and the service - all issues were resolved quickly, and the room. There is no doubt - comfort.
Особенность Уюта, это тишина в центре города. Очень хорошее расположение. Супер чистота и качественная уборка. Отличные завтраки. Чуть быстрее столы убирать, меньше в телефонах сидеть и вообще оценка пять. При этом не понятна политика руководства. Заселение раньше 14.00 ты должен оплатить сутки проживания!!! Блин это как, а что нельзя организовать почасовую оплату за ранний или поздний выезд? Понятно, если в Алматы проходит мировой симпозиум и все номера на расхват, но в обычной, не чем не примечательной ситуации, когда да есть свободные номера, можно доплату и по часам сделать) Я рекомендую. Хорошая гостиница, хороший персонал, отличные условия
Comfort, the name is responsible for the service. The rooms are good, standard, there is everything. You'll be hungry tomorrow, but you won't stay hungry. Not very tasty pastries, although I expected a lot from the Kazakh cuisine and got it, but in a different place.
Good afternoon. We stayed here in the summer of 2023, and happened to be at this hotel due to circumstances.
The staff are very responsive and were happy to help in various situations. The breakfasts were delicious, the room was clean. We also used the laundry room, everything is done quickly. I had a pleasant impression about the hotel.
The "old" hotel, which is loved by foreign guests, for its comfort, cleanliness and location. The "old City" has preserved memories of the former Alma-Ata and meanwhile is full of modernity, in this part of the city there is a place to eat, relax and see delicious food.
Nice hotel. Delicious breakfast. The rooms have comfortable beds. The location of the hotel is in a quiet location, which gives you the opportunity to sleep after a busy day
nice hotel, cozy :). convenient location. the room has everything you need to stay. delicious breakfasts and menus can be ordered. I will always come here on business trips. thank you!
A great hotel, really lives up to its name. It is very well located in the courtyards, so there is no noise from the road and therefore, in the morning you get up to the singing of birds.
The hotel is very nice, the room is small but cozy. There are mosquito nets on the windows.
The staff is friendly. The choice of food for breakfast is large, the room is small, you need to look for a free place.
"Домашний" отель оправдывающий на все 100 процентов свое название "Уют". Алмалинский район, в пешей доступности метро Жибек Жолы, пешеходная зона "Арбат", в окружении магазинов, магазинчиков, кафешек, закусочных и прекрасной кондитерской, в которой готовят вкусные пирожные и торты. Дружелюбный персонал, вежливые сотрудники. Своя небольшая парковка, Завтраки очень хорошие. В номерах: чисто, белье свежее, шумоизоляция в номерах на высшем уровне.
The hotel is quiet, the rooms are cleaned, it is normal to spend the night.
Minuses:
There is simply no food at breakfast, a crowd of people, tables are littered with dirty dishes.
The rooms have a smell, probably because of the carpet. The bathroom has a strange layout, the toilet is placed right next to the sink, although there is a lot of space around. When you wash your face, you rest against the toilet.
Upon departure, guests are humiliated by checking the minibar.
Resume:
The hotel is not new, and there are signs of fatigue in the rooms. The interior is from the late 90s. The price is too high. The service in the restaurant is slow. The breakfasts are ordinary. The location of the hotel is excellent. The rooms are clean. The Internet is normal. The hotel is located in a quiet and not noisy place. The staff is good.
A normal hotel, I just wanted to refresh the renovation in the rooms, but in general everything is fine. There is Parking for cars, the linen is fresh!
Convenient location and a good mattress. But the breakfasts and the size of the restaurant (on the ground floor) clearly leave much to be desired. The number of seats is not designed for such a number of residents. And the question is about the gym, or rather about its equipment. There is no elementary shop
The hotel is average, it obviously does not pull for 4 stars, but 3 with a minus (but it will go for its price). The rooms are not very clean (there is dust in some places), but no crime. The staff is polite, generally normal. The price includes breakfast (buffet).
+ convenient location in the city center, quiet around due to being in the courtyard among residential buildings, responsive staff
- small and compensated by the price of the room: the rooms are small, the breakfast does not shine with variety and is located in the basement (which can be a problem for people with disabilities, because there is no elevator there).
Good rooms, located in the courtyards, which is why it is not noisy, birds chirp in the morning. One problem is that the restaurant is very small and it is sometimes difficult to find a free table (or even a chair to sit down with someone) for breakfast
Very nice hotel, quiet, located in the courtyard. Standard room with everything you need, clean, breakfast is very high, varied and delicious.
Pedestrian streets are very close.
I recommend.
A very comfortable hotel. The room has a good mattress, lots of pillows, sockets by the bed, bathrobe, slippers, umbrella. There are toiletries in the bathroom. One of the disadvantages is the surface cleaning, as evidenced by the hair on the floor in the corner of the bathroom, on the first day of arrival and on the fourth day of departure. It was from March 7 to March 10.
It's not a big, but a cozy hotel, take a comfort room if you want a bigger room.
Not bad breakfasts.
Very good location, you can walk to the 28 Panfilov park
Very nice hotel! Friendly and loyal staff, always very clean. The name corresponds to the hotel👍
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Show business's response
Дмитрий
Level 22 Local Expert
May 8
Friendly staff at the reception. The rooms are not bad, but already a little "tired". Each room had an umbrella in the closet ☂️
It helped a lot, as the weather was rainy.
The hotel is located within walking distance from Panfilov Street, the local Arbat. Comfortable.
The breakfasts are good
Хороший отель, удобное месторасположение. Просторный семейный номер. Все чисто, аккуратно. Уборка каждый день. Завтрки сытные, разнообразные. Ходить лучше пораньше, мало мест в ресторане. Один раз ужинали. Все вкусно, порции огромные, видимо поэтому получилось дороговато.