It was way better before. The quality of the breakfast became very low. Their coffee machine didn't work and nobody seemed to care. My last visit was not a pleasant one.
I liked the hotel. The staff is helpful. The breakfasts are boring, so-so - I preferred to go to other places for breakfast. The hotel itself is very good, it's almost a historical center, a few minutes on foot and you're on the local Arbat. The grocery store is a minute's walk away. The exchangers are also close. The metro is a 10-minute walk away. 28 Panfilovtsev Park is a 20-minute walk away. It's about the same to the Green Market. It's a long way to the main Museum and uphill, but you can get a couple of metro stations and then walk for 10 minutes.
The interior is old, but neat. In the 90s it was a top, but now it's more like visual noise. The breakfasts are good (there is a choice). The staff is friendly and helpful. They help with the suitcases at the entrance.
The room, at first glance, is clean, BUT if you look at the carpet, the "Hairy trail" From previous guests has been accumulating for years. And even despite my request to the maid personally to clean the carpet, it still remained hairy. I had to clean it myself.... Since I'm sooooo squeamish about other people's hair
Great hotel. I liked everything. We were also lucky with the view from the window. Breakfast buffet. It's expensive to have dinner, but if you're too lazy to go somewhere, then it's not bad. The staff is friendly. The room cleaning is perfect. By the way, there's a minibar in the fridge. A bunch of drinks in small bottles for the guest-alcoholic, lemonade, chips, chocolates and something else. If the contents of the mini-bar are not enough, you can also buy at the reception. There are also souvenirs there. And a free local newspaper, a weekly, I think. By the way, there is also a library there, you can take a book to read at bedtime.
I liked Kazan in general. The city is wonderful. I regret that I did not have the opportunity to visit the theater, which is just opposite the hotel.
A wonderful hotel! The rooms are cozy. We stayed in both Standard and Comfort plus. Birthday presents were made) I liked the breakfasts very much, they were delicious and varied. The staff is wonderful! I am very glad that we chose this particular hotel. Everything was great! Thanks a lot to all employees and management!
Super cozy hotel ,
Convenient location,
The staff is polite and customer-oriented,
The restaurant's cuisine is diverse and cool
The price tag is moderate
Located in a residential area
I was especially pleased with the opportunity to have breakfast at the fountain on the street
I will definitely come back again
Very nice hotel! Cozy rooms. Nice, very friendly, helpful staff. Very tasty cuisine. You feel at home in the hotel. I've been staying at the hotel for quite a long time. I am very pleased. thank you very much!!!
A nice, cozy hotel in the city center, but in the courtyards, so it will be quiet and peaceful. Walking distance to pedestrian streets, a convenience store in the next house. We lived on the 6th floor, the room was clean, cleaned daily, updated water and tea, dental kit, shampoos, shower gels. The staff is polite and helpful. An early breakfast was provided on the day of departure. Breakfast is a buffet, there is a large selection, you will not leave hungry. There is brewed coffee, but in recent days it has only been black.
Really cozy hotel, good location. Guides easily find and take you on excursions. Attractions are within walking distance. The rooms are warm, there is uninterrupted hot water. Tomorrow is great, varied. We chose this hotel on the advice of friends.
Very nice hotel!
It is located in the center, all within walking distance.
Very cozy atmosphere, fresh renovation.
Attentive staff, decent service.
A solid five out of five points!
I will definitely recommend it to my friends and acquaintances.
The hotel is in a quiet place. A great clean room, a good breakfast buffet, a bathrobe, slippers and a kettle with cups in the room - which is very convenient for tea parties in the room. There is an ironing room. A solid five! I recommend it!
A cozy hotel with pleasant and helpful staff! Delicious breakfasts. The room is clean and quiet, very good sound insulation. Parking for a car. Arbat is not far away, you can take a walk in the evening.
Price/quality ratio 🔥
Great hotel! The rooms are spotlessly clean, the cleaning is top notch. Special attention is paid to the guests — all the staff are polite and caring. I recommend it to everyone who appreciates comfort and good service!
A nice hotel, but a very expensive mini bar. Everything else is on top, the breakfasts are quite varied, the staff is responsive. It is located in the center, there is Parking. The photos on the website match.
Irina. From October 2 to October 6, 2024, we stayed at this hotel. From the first minutes we crossed the threshold, we were greeted by excellent staff, among whom was Galia, a kind and helpful administrator. She promptly arranged for us and immediately conducted a tour of the hotel, showing us where everything was, and when we left, she saw us off as family people. The room we stayed in is very cozy and tastefully decorated. The breakfasts were included, the food was very good, especially I would like to mention a large assortment of pastries. It is very tasty and fresh. Thanks to the chefs and pastry chefs. The location of the hotel
is very good. I recommend this hotel.
A good hotel. Friendly staff, always ready to help with any questions. The city center. It is convenient to get to all the attractions. There are metro and bus stops nearby.
A great hotel, cozy. It's a small dining room, but the breakfasts are quite edible. A quiet place, within walking distance of everything you need, cafes, restaurants, Arbat, pharmacies, market, shops.
A cozy hotel with a good location. The rooms are clean. The room has everything for a comfortable stay. The hotel staff is friendly. Upon check-in, all possible inconveniences were immediately outlined (the heating was not turned off yet, so it could be hot, insufficient cold water pressure), for this I put a separate plus, because you decide for yourself whether you are satisfied with it or not. The disadvantages include the moment that movement was heard in the restaurant. If it hadn't been for our overnight flight, I wouldn't have paid attention to this, but since we tried to sleep for a couple of hours and couldn't do it, including because of loud music, I note this.
A cozy, clean, good hotel at an affordable price. Convenient location. It's not the first time I've stopped. The friendly staff is always attentive to the requests of their guests. I recommend it!
A lovely, cozy little hotel. Elegant. Everything is in its place. Wonderful calm music at the reception and in the restaurant. There is a sauna and a small Jacuzzi pool. There are several simulators. Across the street there is a full-fledged large swimming pool from 7 am.
I stop for the second time. I am glad to see my friends, of course Galia and other employees. Everything is real, not glued artificial smiles. We are ready to help with shopping and sightseeing.
The breakfasts are varied, something can change every day: salads and fruits and scrambled eggs and cheeses and cereals and muesli and pancakes and pastries, coffee, tea, juices, milk.
I recommend it !!
The rooms are quite decent and clean, there are all toiletries, pleasant smiling staff, after the reconstruction the reception has become more attractive. The only disadvantage is waiting for food in the restaurant, sometimes you wait for 40 minutes for the ordered food.
In general, I liked everything, the location is convenient, the hotel is cozy, the room had everything you needed. The only negative was a slight smell in the room, it is unclear what kind of smell, but not very pleasant. After 5-10 minutes of staying in the room, you stop feeling it, so it's not critical. Perhaps these are some kind of chemical cleaning products .
A wonderful hotel, in the city center, clean, cozy both in the hotel itself and in the rooms! Cleaning every day, a comfortable bed, a wonderful and varied breakfast, polite staff, the director of the hotel is a great fellow, everything is organized to the smallest detail! Thank you for a wonderful and comfortable stay, I really liked everything for 10+! If we come, we will definitely come to your Comfort!!! I recommend it, you will be very satisfied! Thank you again for a great time at your hotel and I want to note that the name COMFORT corresponds to 💯!!!
The hotel is located in a quiet location. Only 2 things I didn't like. 1. A person can be heard talking in the next room. One evening, Dedan was in the next room calling his friends all evening and telling them the same story, grunting and coughing. Closer to one o'clock in the morning, I asked him to wrap up. 2. Breakfast is normal for such a hotel. But one day I witnessed the following. The waiter decided to help the guest collect desserts. He put a few tongs on a plate. Then he put the (!) part back on the tray with his hands and put (again with his hands) a couple of waffle tubes on a plate and cheerfully carried it to the guest. Otherwise, the hotel is quite normal for its money
A wonderful hotel. The service is 5 stars, the room is amazing, everything you need is within walking distance.
The impression of Almaty is greatly enhanced by relaxing in Comfort 👍
Nice hotel, close to the airport.
Nice rooms.
Not far from the central and pedestrian streets, you can listen to local musicians in the evening, drink coffee or sit in a cafe.
There is an exchanger nearby.
Supermarket 24 hours.
A small hotel, it corresponds to the name. The style is heavy, dark with gold. Show-offs in draperies. The rooms are small, but the beds and mattresses are comfortable, the bathroom is working. The room has a kettle, water and tea/coffee. What else does the guest need?
The buffet breakfast is simple, but hearty. There are always scrambled eggs, ubiquitous porridges and muesli. Of the cons: the unreasonably high price tag - 9k rubles / night for the standard is not worth it.
An excellent hotel with excellent breakfasts and a buffet. The friendly staff and frequent cleaning with towel changes left the warmest memories of the hotel. I highly recommend it.
In terms of price-quality ratio, it is probably one of the best hotels in Almaty! It's not the first time I've stayed here and I think I'll stop more than once. It's strange, but this hotel is right cozy! No wonder they have such a name))) Both the attitude of the staff and the warm light from the lamps set up a pleasant stay. The rooms are nice, everything is clean and tidy. Breakfast is not the strongest side of this hotel, but it is there and you will not leave hungry.
The hotel lives up to its name, it is cozy, clean, quiet and peaceful, and their breakfasts are a special kind of pleasure!
Thank you for your hospitality ❤
It seems to be almost in the center. According to the photo, it looks like a normal room. But the room stock itself is outdated, torn curtains that do not completely cover the window; the trouble with the bathroom is that everything flows, the drain button is not pressed in the toilet, the flush is very loud and sooo long, the shelves fall off, all the chrome pieces are rusty and have not been washed at all for a long time, the water in the shower barely comes off, you stand in a swamp. Also, a vomit saucer with stones under liquid soap for some reason.
The cleaning is disgusting. The cord fell behind the bedside table, I had to move it away - there is dirt and dust from at least a year ago; 1 battery out of two does not work.
Breakfast is the same every day, but! at any time, everything is always cold and windy, it's disgusting.
They also tried to sell the use of a mini-bar, which no one touched.
The only plus is a change of towels every day.
There are no 4 stars in sight here.
A great place for a short business trip. The rooms are clean and tidy. The breakfasts are delicious, the food is varied. The staff is polite and friendly. The hotel has a sauna and a gym for guests, which are included in the room rate. We liked it. The location is also good, everything is close.
A wonderful hotel - and the breakfasts, some of the best in our memory, the buffet, and the service - all issues were resolved quickly, and the room. There is no doubt - comfort.
Гостиница очень понравилась, всё как и обещали , чисто, уютно, тихо и обслуживание отличное. Не понравился ресторан, первый день проспала завтрак ( к нему вопросов не было , хороший классический завтрак, как везде) и решила позавтракать на веранде в лобби , заказала клаб сэндвич , в меню это ветчина и сыр, салат, а принесли в горелом хлебе жаренное мясо( подозрение , что вчера жареное, т.к. было очень твёрдое и холодное ))) ) и помидоры. В принципе съедобно , но удовольствия никакого. Отдых это не испортило, желание в городе. Если бы не это , то 5 звёзд 100%. Обязательно приеду в эту гостиницу, при следующей поездке в Алматы.
Great hotel. Since the city is not very big, there are many places to walk from this location. The breakfasts are delicious, without abundance, but delicious at home. The staff is friendly, the rooms are clean. I would love to stay here again.
Comfort, the name is responsible for the service. The rooms are good, standard, there is everything. You'll be hungry tomorrow, but you won't stay hungry. Not very tasty pastries, although I expected a lot from the Kazakh cuisine and got it, but in a different place.
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Show business's response
Пользователь Яндекса
Level 16 Local Expert
November 20
Positive:
The breakfasts are decent
Clear
The staff is good
Convenient location
Minuses:
High price for rooms, for food in the restaurant, for laundry services
If someone is running in the gym, then the room will feel as if a charged car with a subwoofer has pulled up.
And also in the same part, the noise from the street of working air conditioners.
So if you are given a room next to the gym (where the elevator is), ask to be given away.
The walls are like cardboard, you can hear everything, it feels like it's a former panel.
There is no hygienic shower.
Great hotel!!! Decent rooms, great breakfasts, good service, great location! Near the local Arbat, Mega shopping center. The price is lower than nearby hotels, as far as it seemed to me, there is not a single comment on the quality! I sincerely recommend it!
The "old" hotel, which is loved by foreign guests, for its comfort, cleanliness and location. The "old City" has preserved memories of the former Alma-Ata and meanwhile is full of modernity, in this part of the city there is a place to eat, relax and see delicious food.
Nice hotel. Delicious breakfast. The rooms have comfortable beds. The location of the hotel is in a quiet location, which gives you the opportunity to sleep after a busy day
Особенность Уюта, это тишина в центре города. Очень хорошее расположение. Супер чистота и качественная уборка. Отличные завтраки. Чуть быстрее столы убирать, меньше в телефонах сидеть и вообще оценка пять. При этом не понятна политика руководства. Заселение раньше 14.00 ты должен оплатить сутки проживания!!! Блин это как, а что нельзя организовать почасовую оплату за ранний или поздний выезд? Понятно, если в Алматы проходит мировой симпозиум и все номера на расхват, но в обычной, не чем не примечательной ситуации, когда да есть свободные номера, можно доплату и по часам сделать) Я рекомендую. Хорошая гостиница, хороший персонал, отличные условия
The hotel is conveniently located, within walking distance of a huge mall and restaurants.
Friendly staff, nice rooms, but terrible pillows.
The breakfast is quite decent, it corresponds to its level.
Convenient location, good staff, decent rooms, disposable slippers, toothbrushes, toothpaste, gel, shampoo, bathrobes. There is always something to eat for breakfast. It would be nice to put masking nets on the windows to calmly ventilate the room. In general, everything was fine.
Good afternoon. We stayed here in the summer of 2023, and happened to be at this hotel due to circumstances.
The staff are very responsive and were happy to help in various situations. The breakfasts were delicious, the room was clean. We also used the laundry room, everything is done quickly. I had a pleasant impression about the hotel.