USAnaDivane
45 reviews
December 3, 2024
I want to thank USAnaaDivane for such a cool service.All questions are answered very quickly!I have already received two parcels.The first time I was afraid to order, I also read negative reviews!But they are really cool guys.5 out of 5!!!Everything is clear.The shipment to Rostov-on-Don arrived in 3 weeks.Before that, I used the Azora service!Of course, their ransom is free and delivery is cheaper, but everything goes on for a very long time, there is no support from the word at all.They never answer.Online support is very important!Thanks guys!
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1
November 2, 2024
Excellent service. The support team accompanied me at every step of the order, patiently answering my every question. The packaging is reliable, they put a postcard as a gift (a trifle, but it's nice). I will use the services myself and advise others!!!
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October 25, 2024
Excellent service. Unique in its kind. They haven't let me down yet. Everything works fine! Delivery from 3 weeks. Today it is the only one in terms of accessibility.
Thanks!
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1
January 10, 2024
I have been using this delivery service regularly for a couple of years now. Everything was wonderful: they were sent on time, processed quickly in the warehouse, packed. She took off one star for parcels sent through Finland when she closed the borders in November 2023. My parcel has been traveling in Europe for the second month: at first they tried through Estonia, then through Latvia, now through Germany, no one provides reliable information until you ask, they will not write, they will not notify, I have been waiting for almost 2 months now, I took off the second star for the express delivery method, which they launched in November - at first glance, everything is wonderful: and you can bring it without restrictions on the cost of a position within the framework of duty-free import, and the name express is also encouraging, but in Moscow their partner is Poniexpress, and this is hell: before the New Year I had to go to the industrial zone myself to pick up the parcel, because I chose delivery to postomat, but it did not pass in size and just lay in their warehouse waiting for the New Year, apparently. No one told me anything or tried to contact me until I sounded the alarm myself. Now the second parcel has been agreed upon for home delivery, but for 2 days now they have been working, they tell me that they are still delivering parcels of the old year, and someday it will also be my turn.
This is not a Ponyexpress - this is a complete disrespect for the customer and a failure of the tariff. I don't recommend it for anything - be careful
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December 24, 2024
We "lost" an order from iHerb, and the correspondence with the service was long and more like a reply to "deal with iHerb." iHerb expressed much more sincere willingness to help, but they had clear information that the order had been received by the warehouse and the recipient's name was there. After a month and a half of litigation, I had to accept the loss of $ 400 and abandon this service forever.
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1
September 3, 2023
I have been ordering since 2017, there are no complaints. All parcels arrive safe and sound, the packaging is excellent. I read reviews about the delivery time, different voltage of electronics. I am subscribed to usanadibane on Instagram and telegram, they always write about the real delivery time, already in early November they warn that the parcel may not be in time for the new year, of course there is a long queue for redemption in big sales, but they always bought me at the price I stated, they also wrote about the tension in technology several times, The list of prohibited goods is also constantly published. In August, the parcel was delivered to Moscow in less than 2 weeks.
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January 24, 2024
This is not the first time I have used the services. They will tell you everything correctly and prompt you if you have any questions. They are processed and shipped quickly in their warehouse. The delivery time is long now, you know what it's about. I recommend it to everyone! I will use the services more, and advise everyone. Thank you for your work!
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January 8
It is convenient to buy goods from America. I've been using this particular service for many years.
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June 5, 2023
Good afternoon!This is the best delivery company for me.
1) Answer all questions around the clock
2)Very fast registration of parcels on the website
3)instant completion and dispatch of orders (I have been waiting for weeks at the pharmacy)
4)delivery takes 2-4 weeks (customers in St. Petersburg and Moscow receive very quickly)
In general, I highly recommend cheap, fast, high quality.The company really cares about customers 🙏Thank you for your service
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5
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October 7, 2023
I do not recommend anyone to use this company. I contacted them several times and bought about eight parcels through them. Each time the parcels lay in their warehouse for weeks until they started writing. The last time I sent a parcel, I received a receipt notification from the store, but the parcel did not appear in my personal account. Once again I wrote to find out what was the matter - they said that for some reason they did not understand , they received my parcel and sent it to another recipient !!!! They said that they would send my parcel from another client at their own expense to my address in rashka (it's unclear how this can be done at all) A month later I wrote them a bunch of messages demanding to compensate my parcel or buy a similar product at my own expense. Naturally, all my messages went unanswered. Finished ue"ans..Don't mess with this charade - there are a lot of free forwarders with a normal attitude to the clientele.
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January 4, 2024
I will change the mediator. Knowing that the borders with Finland are closed, we sent the parcel through Finland. As a result, since December 7, the parcel has been there, the company feeds breakfast that will be sent, will be sent in other ways, today there is another unsubscription - we are waiting for the opening of borders with Finland. Great, thanks! The winter jacket will come by summer, apparently. By the way, the delivery was by EMS. But their business is to get their percentage for the ransom, then they absolutely do not care what happens to your parcel
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3
January 6, 2023
I ordered shoes and things from nike.com and Macy's, which cannot be bought in Russia right now.
All items were bought out quickly, but delivery to the company's warehouse took place at different times - some goods were delivered in a few days, some goods had to wait about a week or more.
The parcel was shipped from the USA approximately on December 13-15, arrived in Russia on January 4.
I read the comments below - initially I didn't even bother about guarantees - when buying things in this way, you need to understand that you do it at your own risk. The rules do change a lot now, but it's your responsibility to keep an eye on the changing rules. One should be more objective and not suffer from infantilism. If I had been guided by such reviews, I would never have ordered anything from this company.
The interface and convenience of the desktop version of the site do not cause complaints. I haven't even looked at the mobile version – digging through tabs and making copy-paste on a mobile phone is still a pleasure. Although, perhaps, the company needs to pay attention to this, because people will only become dumber and lazier.
The overall impression is extremely positive, I recommend the company. By the way, I ordered Nike sneakers three days ago and they are already in the company's warehouse.
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July 17, 2023
Upon receipt of the parcel, I found the absence of 1 item (cardholder) out of 3 (bag, sneakers, cardholder) There were no signs of opening the parcel during transportation, everything was carefully packed.
I recorded a video of the parcel opening and the absence of the goods. I immediately wrote to support. They answered promptly, but for a long time they avoided a direct answer and told me to contact the store and resolve the issue with them, since they do not have my product. And almost 3 months have passed since the purchase!
I asked a question, why do I write the quantity of the product and which product should come to their warehouse? I asked if they even check the quantity? Support reported that no, it takes a long time. And they announced that if I order 10 positions, and 1 comes, they will send one, and they will write 10 in the declaration.
After such a response and attitude, I strongly recommend not ordering parcels! It is unknown what will reach you in the end and you will not prove anything to anyone.
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5
September 29, 2024
I like this company, they deliver clothes well from the USA
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June 10, 2024
We lost the parcel on the way from Germany, it never entered the Russian Federation. The loss was recognized. There are no cost compensations. Be careful when ordering from this company.
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2
June 16, 2023
I regularly order dietary supplements from Eicherbe through this company. The quality of the product packaging is excellent, any questions about the declaration or the product are answered promptly by correspondence, friendly, I recommend it to everyone!!!! Reliable!
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January 15, 2023
Terrible service, if you do not want to be left without money - do not contact USA na divane! I ordered the equipment from the dyson website three times through them. I am extremely dissatisfied with the quality, speed and, most importantly, the cost of delivery! Everything does not correspond to the stated. In addition, they are now constantly sending ads to me and my loved ones, which I asked not to do. I was faced with the problem of different voltages of the dyson styler, I wanted to return it at my own expense to the store where I ordered it (because the device can only work with a transformer in the Russian Federation). They replied that I could only do this if I sent it back to them, and not directly to Dyson (of course, I need to earn money again). The most unpleasant thing is that they write lies about the fact that they warn all buyers of equipment about this tension - there was not a word about it. I switched to the normal forward Lite MF, where the prices are 2 times cheaper! I checked it ! I ordered the same V12 vacuum cleaner (5.9 kg) to Nizhny Novgorod and paid $67 for delivery instead of $115. Plus, light has a good application and a modern website, not Soviet like here. In general, do not overpay and do not contact these scammers! They are not responsible for their words!
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August 28, 2023
There have never been any problems, they are redeemed on the same day, the support is very fast. And they are sent 2 times a week. For America, the delivery time is very good, considering that this is a completely different continent.
I don't understand where so much negativity comes from, maybe bad reviews are custom-made.
I would have put 10/10 if it were possible.
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January 8, 2024
Through this website, I have been ordering dietary supplements necessary to maintain the quality of life of my dog for 2.5 years. They never let you down, you can pay with a Russian card.
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December 19, 2023
I do not recommend it! when the borders with Finland were closed, the leadership decided to play it safe and sent parcels through Finland anyway! Maybe you'll get lucky... NO LUCK!!!! and now it is unclear when and how we will receive our parcels!! they don't know the deadlines and can't help in any way!!
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4
October 28, 2024
It was delivered quickly. The product is safe. I recommend
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March 22, 2023
I have been using the service for more than 3 years, everything is always very transparent. Sometimes I collect a parcel to Russia for a very long time, because storage in a cell for 6 months is free. The ransom is made on the day of the money transfer. Parcels are sent on Fridays, I always try to finish the payment and packaging on Wednesday. Super service. My best recommendations.👍👍👍
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3
5
December 30, 2022
I decided to order from this company after watching enough ads about one star and positive reviews. Well, actually, I can't mention anything positive yet, except that the feedback is really round the clock. Of the minuses: they are everywhere, loudly proclaiming that they will deliver the goods in 14-18 days, and somewhere in small print, that they have a real ransom for at least 14 days, or even more, referring to the poor work of the shops.... Then another week in their warehouse and packing for a couple more days. And as a result, the delivery takes at least 38 days, although I have not received the order yet. I will add a review later, for how long the package will actually reach me. But I definitely won't get a New Year's dress.
Oh, yes, the company does not immediately buy back the goods and it is likely that due to their slow work on redemption, you will have to pay more for the position you like, since until the queue for redemption reaches you in five days, the position may cost more ... but these are your problems.
In general, the service is ABSOLUTELY not coping. Maybe we should hire more people?
Well, the last straw is of course their interface of the 90s. Of the decent ones, only the first page. I haven't seen such an uncomfortable personal account written on my knee for a very long time. The mobile version is not the most expensive upgrade, at least make it 🙈
I'm backing up the photo from Instagram, where the deadlines are 2-2.5 weeks.
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9
December 17, 2022
On the company's website it is written about a certain guarantee of success. In practice, there is no guarantee. One of our parcels got stuck in Finland at customs, because it contains goods that, as it now turns out, cannot be delivered to the Russian Federation. USAnadivane refers to the unstable situation, constantly changing rules, etc. Now the guys are just idle. The money for the failed delivery is not refunded. In the dry balance, $1,000 is frozen somewhere in Finland. USAnadivane will send you anything, even what is on the list of restrictions. Just in the hope of a lucky chance and something that will take you for a ride, as someone else did before you.
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May 29, 2023
how many times I made an order, everything is always clear, simple and there are no problems with delivery.
Employees are always in touch, they always respond to messages and it is clear.
The only thing is, of course, the dollar exchange rate is too high. Overall, I am very happy with the company.
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May 13, 2023
I ordered Burberry glasses and a Tommy belt. Everything is clear, fast, promptly answer questions, help with the ransom. Well done!
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December 21, 2022
Excellent service for the delivery of goods from the USA to the Russian Federation, the parcel arrived in 3 weeks in the Moscow region, everything was packed neatly, the goods were redeemed quickly. The price of NB sneakers, even with delivery, is many times more profitable than ours.
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January 6, 2023
24 parcels in 2 years were received using this service. I used to buy on my own, I only needed packaging and delivery. Now I'm buying with the help of purchase orders. Always without delay, everything is clear and informative. On holidays and sales, the deadlines are a little longer, but not critical. So far, everything is positive, thanks to the service)
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5
5
September 14, 2023
They buy it out quickly, send it, but the cost of delivery is simply cosmic. I used it once, I feel that I will no longer buy through them with such tariffs.
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December 28, 2022
Great service! I have been using their services for more than 2 years: they pack in 2 days, delivery plus or minus a couple of weeks, the best support service in the world. And their postcards are always in the heart) If you are looking for a reliable intermediary for delivery from the USA to Russia, you are definitely here
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July 12, 2023
Super service. Everything is always on time. quickly assembled, quickly shipped. in the current situation, you can pay with our cards. Thanks
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February 18, 2023
But I like this site 👍maybe it's not very fast, but I had a mistake with the order from the store and they solved it, and they didn't feed me breakfast! It was important to me and I am very grateful to the manager and staff for their honesty and efficiency in solving my problem?
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5
October 9, 2023
Periodically I order things, super service! Everything is very clear and convenient, fast delivery, support service is always in touch, good exchange rate.
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December 29, 2022
I ordered 2 pairs of sneakers, ordered them from the moment of the assignment and until the moment of departure they answered all my questions, everything was clear and understandable, we were stuck in Moscow for 10 days, but most importantly we got there
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April 19, 2023
I bought children's goods. The order was placed easily and quickly, and the delivery of goods took less than a month.
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June 10, 2023
The most terrible intermediary of the 4 that I used. I fell for advertising and laudatory reviews. It turned out that the previous intermediary was not so bad
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5
July 9, 2023
Very spoiled. It feels like they're trying to cheat everywhere, but they don't want to be responsible for anything. There is no service.
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2
June 9, 2023
Very long, very expensive, but nice support service. It is twice cheaper to order through trusted buyers.
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December 19, 2022
3 successful deliveries from America. Everything is neatly and securely packed. Chat with the 24/7 support service.
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May 24, 2023
Everything is fast and high-quality! Parcels arrive quickly!
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August 12, 2022
Honest service, do not increase weight, always in touch. I am extremely pleased, the girls are great!!!
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October 17, 2023
Excellent service. I've been using it for 5 years.
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July 31, 2022
I use the service regularly, everything is accessible and understandable.
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October 14, 2022
It was delivered in 4 weeks, which is super fast by the standards of reality!!
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November 17, 2022
The best in their field 💜
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