It definitely does not pull at 5 stars. It is located next to a busy highway. A panoramic room is preferable to a regular one. Cleaning suffers. The cleaner did not replace the towels, but put the used ones as new in a pile. The breakfast is regular, not 5 stars. But the staff is good, everyone is trying to help. We complained about the cleaning at the reception, tea and desserts were brought to our room as a compliment.