It seems to have moved, expanded, but the queue and slow service remained as it was. Sometimes it seems that employees do not know how to use a computer (they type with one, at best two) fingers, or they deliberately do not hurry to serve the population faster. And they often have no light, then the program "hangs". Moreover, I turned to them several times for help in finding a job. I need to provide more information, but I always found a job myself. I consider this service useless and unnecessary. They sit and just sit through their government bills, taking their time. At 12.50 pm, they already start talking to each other about lunch in front of visitors, that they need to close the door. Freeloaders in one word.
Specialists just sit around and do nothing. They accept 1 person per hour. As it was a mess, it remains so. You can safely dismiss all of them without regret and recruit young people to work, since these do not cope with the tasks set.
Even units are a lot for them. My score is zero.